Heritage Subaru Catonsville

The experience was excellent and the service was also excellent. I was especially happy with the service coordinator, Ms. Robinson, who communicated clearly through what proved to be a complex process. excellent. I was especially happy with the service coordinator, Ms. Robinson, who communicated clearly through what proved to be a complex process. I feel like i have a service department that i can trust. More

Outstanding. The Best car transaction I have ever had and that Includes...Range Rover. Mercedes..BMW...Alfa Romeo.....This Subaru experience beats them all! Thanks Guys...U R Awesome! that Includes...Range Rover. Mercedes..BMW...Alfa Romeo.....This Subaru experience beats them all! Thanks Guys...U R Awesome! More

Excellent service and friendly staff, job well done. Lejuan explained everything in details to make sure everything was good. Again job well done! Yes they did. Lejuan explained everything in details to make sure everything was good. Again job well done! Yes they did. More

I used the CarBargains service and was told to contact only Kevin Engle. When I made my initial two calls, he was unavailable and I was directed to other personnel or received a call back form another emp only Kevin Engle. When I made my initial two calls, he was unavailable and I was directed to other personnel or received a call back form another employee despite my stating I was calling to speak to Kevin. However, it all worked out well, especially in conversations with Cary Hoffman. He was extremely helpful regarding descriptions and utility of certain options that I was considering. I had given another employee information re: trade-in value of my current car, but have not yet heard back on it. More

Mrs Lujuan Robinson was warm and explained in detail what repair work my vehicle needed. She was forthcoming about cost of known diagnostics. Mrs Robinson is very knowledgeable about car repair and has bee repair work my vehicle needed. She was forthcoming about cost of known diagnostics. Mrs Robinson is very knowledgeable about car repair and has been with this dealership many years. She called to say when it was completed and asked what time I wanted it ready for pickup. She explained the cost of the work and parts. I felt informed, not rushed and will work with her again for future repairs. More

Once again Lejuan provided quick and efficient service! She always does a great job in communicating what needs to be done and why.and letting you know what can wait. Thanks! She always does a great job in communicating what needs to be done and why.and letting you know what can wait. Thanks! More

I purchased a car from this dealership a month ago which was a great experience. Came in today to have my license plates installed. It was a quick and easy process plus I was able to get my car washed. I am was a great experience. Came in today to have my license plates installed. It was a quick and easy process plus I was able to get my car washed. I am happy with my experience today. More

Very customer base dealership - my experiences there have always been professional Service advisor LeJuan Johnson made another great day with her advice - I’ll be back always been professional Service advisor LeJuan Johnson made another great day with her advice - I’ll be back More

Dependable and quick service. I've had my car serviced by Heritage Subaru since I purchased it from them, and they have not disappointed me yet. Even when I had to have accident damage repaired, it was d by Heritage Subaru since I purchased it from them, and they have not disappointed me yet. Even when I had to have accident damage repaired, it was done fairly quickly and the repairs have held up. I'd recommend this place to anyone looking to have their Subarus worked on. More

Every visit to this dealer is pleasurable. The customer waiting room is clean and comfortable. The TV is on and the volume is at a comfortable level, not blasting too loud as I've heard in other waiting ar waiting room is clean and comfortable. The TV is on and the volume is at a comfortable level, not blasting too loud as I've heard in other waiting areas. Lejuan was very attentive and kept me abreast of the services my car needed. She also noticed tire wear that she guessed indicated an alignment might be in order. As the car is four years old and has not had an alignment yet, her observation was entirely correct. Each time I visit, it is obvious the techs take care as well. It was suggested I have my brake and transmission fluids changed as I was a year past the suggested dates for those services. The brake fluid was showing signs of "old age", and I would much rather pay attention to it now than after it becomes a big issue. More