Heritage Subaru Catonsville - Service Center

I’m leaving this review because of outstanding attentiveness displayed by Ms. Sadari Walters. The only reason I’m not leaving a 1 star is because she rectified a troublesome situation that the dea attentiveness displayed by Ms. Sadari Walters. The only reason I’m not leaving a 1 star is because she rectified a troublesome situation that the dealership has created for me. Once she took over and started handling my vehicle, I was able to get the answers I needed; as well as the repairs done in a timely fashion. Instead of things taking months as they did with my first experience, it took just around a couple weeks and now a huge burden has been lifted from my shoulders. Ms. Walters changed the sour taste that the dealership had left in my mouth and I really hope she is appreciated for her dedication and work ethic. She deserves praise More

Lynese, my dedicated service manager was very kind, professional, made sure my car was cleaned, and my needs and expectations were highly met. professional, made sure my car was cleaned, and my needs and expectations were highly met. More

My Forester needed a major service. Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repai Aaron @ Heritage Catonsville Subaru knew right away what the issue was and alerted me that it would be done the next day. There were some other repairs recommended that were due soon. The repairs were done as promised. The communication was prompt, the car was cleaned and washed. Overall, I am impressed with the service and highly recommend it. Dennis, the service manager was friendly and explained the issues patiently. More

Had my Crosstrek serviced for maintenance. The quality of service was excellent. They were quick and professional. The quality of service was excellent. They were quick and professional. More

Service dept does repairs/maintenance correctly the first time. Their customer service is A+. Responsible. I would recommend this dealer to all Subaru drivers. time. Their customer service is A+. Responsible. I would recommend this dealer to all Subaru drivers. More

Great service and communication from the service team. Ashley went above and beyond. Dennis is always awesome!! Ashley went above and beyond. Dennis is always awesome!! More

Very easy to schedule service appointment. Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). Day of appointment customer service was excellent; car was ready when promised (I waited at dealership during service). More

I always receive great customer service when I come to this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work do this dealership. All the staff take their time to explain what’s going on with your car, and the waiting area is nice enough to wait/get some work done. Shoutout to Lynese! She was great. More

The dealership is clean and the service department is efficient. It's nice they also provide water, coffee, and snacks while you wait. efficient. It's nice they also provide water, coffee, and snacks while you wait. More

As always I received the best service ever from Heritage Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. Subaru today. I always leave knowing they care. Thank you Mr. Emil and team. More