Heritage Subaru Owings Mills

Great Experience Very nice and able to meet all my needs. It turned out to be a very long night and everyone stayed pleasant and didn't try to rush through getting th Very nice and able to meet all my needs. It turned out to be a very long night and everyone stayed pleasant and didn't try to rush through getting things done. More

I came away very satisfied I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came aw I was very pleasantly surprised by the car buying experience with Santos at Heritage Subaru Owings Mills. I typically dread this process, but came away satisfied and happy. I felt very confident that Santos was only interested in getting my wife and I what we wanted and needed. The other staff was also very friendly, fast, and helpful. More

Subaru Impreza We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon w We came looking for a used Impreza but ended up getting a new one. We left to confirm our options and came back to purchase it a few days later. Jon was very helpful in explaining all of our options and making sure we got the best car for us. More

Worked hard for my business They certainly are willing to go the extra mile for your business. They were very polite and attentive. They were always concerned with me needs an They certainly are willing to go the extra mile for your business. They were very polite and attentive. They were always concerned with me needs and my buying experience. Santos Mendez was particularly great! Greg Schmidt More

Very happy Dealership and staff very friendly and supportive without pushiness. Enjoyed Jon's style and demeanor such that we knew if we were going to buy a Sub Dealership and staff very friendly and supportive without pushiness. Enjoyed Jon's style and demeanor such that we knew if we were going to buy a Subaru we would buy it from him and that dealership. More

Shhh-Don't tell Toyota we are now Subaru fans!!! We had been loyal Toyota customers for 25 years; that is until we met Jon. What a gem!!! Don't let his boyish charm fool you into thinking he is not e We had been loyal Toyota customers for 25 years; that is until we met Jon. What a gem!!! Don't let his boyish charm fool you into thinking he is not experienced. His customer service skills, professionalism, product knowledge, down-to-earth style, and excellent follow-up skills are qualities that definitely contributed to our purchasing our first Subaru (of course we all love the car too). He definitely takes the stress out of car shopping. We will highly recommend him to anyone in the market for a Subaru!!!! More

Great service! Jon was so wonderful with helping us buy our car. He was so understanding and nice and would listen to us about our needs and budget. I would highly r Jon was so wonderful with helping us buy our car. He was so understanding and nice and would listen to us about our needs and budget. I would highly recommend going to him when you need a new car. We love our car. More

Great Customer Service Mei Kei is a wonderful sales associate. Although her limited experience slightly impacts her product knowledge, she is unafraid to ask for help when n Mei Kei is a wonderful sales associate. Although her limited experience slightly impacts her product knowledge, she is unafraid to ask for help when needed, as to not steer her customer in the wrong direction. Mei Kei listens to her customer and asks questions for a clear and concise understanding of the customer's needs and motivators. Her patience and understanding more than makes up for being newer to the industry and the expertise that comes with time on the floor. She will make a great salesperson for years to come. More

Nice job by Jon Waugh Jon Waugh is a personable man. He was friendly and thoughtful. He has jokes, but never lost sight that his job was to make me satisfied with the car Jon Waugh is a personable man. He was friendly and thoughtful. He has jokes, but never lost sight that his job was to make me satisfied with the car buying experience. A very nice young man Anthony Bynum Linthicum More

Unexpectedly great experience I have never had a good thing to say about a car dealership, but this place changed that. I came in after days of car shopping and negotiating expecti I have never had a good thing to say about a car dealership, but this place changed that. I came in after days of car shopping and negotiating expecting some typical game from bait and switch to high pressure add ons or surprise fees. If nothing else I expected them to rush me through as I had pushed the price down and the trade up. I was surprised to find none of this. Jon was pleasant, professional, and informative. All and all a great experience! More