Heritage Subaru Owings Mills

Shawn was GREAT to work with. He made the deal happen. We were fromdelaware and Shawn was there to meet us on the morning of our appointment. His is an exceptional individual!!! He made the deal happen. We were fromdelaware and Shawn was there to meet us on the morning of our appointment. His is an exceptional individual!!! More

Alex, Bristol and Josh all took great care of us. Love my new Forester Sport. Love my new Forester Sport. More

Alex and everyone at the dealership were very easy to work. They worked together to get me out the door with my brand new Crosstrek. Thanks to the whole team for making it happen!! work. They worked together to get me out the door with my brand new Crosstrek. Thanks to the whole team for making it happen!! More

Bill was great to work with. He is low key, attentive, not pushy, and patiently walked us through the entire process of purchasing my new Forester. The process, from walking in t He is low key, attentive, not pushy, and patiently walked us through the entire process of purchasing my new Forester. The process, from walking in the door to look at a car, to driving it off the lot, took several hours and he was with us every step of the way. Bill was also very helpful with several post purchase issues and personally delivered my new car to my home. I would certainly recommend this dealership, and Bill Hoyt to others. More

Will and Josh both were excellent. I wanted a no-nonsense, no-haggle experience and got exactly that from both and have a car I love. I wanted a no-nonsense, no-haggle experience and got exactly that from both and have a car I love. More

Like so many others, I dread the car buying process. Between the haggling, and the waiting, and the back and forth between the various players at the dealership, I’ve almost never had a good experience. Between the haggling, and the waiting, and the back and forth between the various players at the dealership, I’ve almost never had a good experience. Well, I experienced none of that today. I was able to call the dealership, speak to William, and within one hour we had worked out a deal. William got everything started before we got there, so we were able to take the car home not too long after we arrived. And most importantly, everything was as he said it would be. This is really how things should be at every dealership but for now, you can rest assured that William will make getting a car as positive of an experience as it should be. More

Top notch dealership. Very attentive to your needs. Works with you to get the best deal. Everyone from the owner, finance and sales consultant were very pleasant and he Very attentive to your needs. Works with you to get the best deal. Everyone from the owner, finance and sales consultant were very pleasant and helpful. More

Will was knowledgeable and patient. He followed through on everything he said he would do. When we had a question post purchase, he immediately returned our call. I would not hesitat He followed through on everything he said he would do. When we had a question post purchase, he immediately returned our call. I would not hesitate to recommend him or the dealership. More

Fast an great service, people that I can trust. Special Thank you to Josh (finance) and William(sales) for fast and easy experience of buying a new Crosstrek 2023 Special Thank you to Josh (finance) and William(sales) for fast and easy experience of buying a new Crosstrek 2023 More

• Thanks to Tom Haley, this was the first time that we did not dread the purchase of a car. Everyone should have the trustworthy gracious manner and personality that he does! His professional demeanor ind did not dread the purchase of a car. Everyone should have the trustworthy gracious manner and personality that he does! His professional demeanor indicated that his number one concern was treating with us with patience and respect during a particularly important process. His technical knowledge about the cars was outstanding. He provided in-depth explanations every function of the vehicle including the latest advances in safety and technology. He attended to every detail, including pairing our phones and programing our preferences. Tom’s goal was to ensure a deal in our favor, without pressure and treating us like professional business associates without any “games.” He responded immediately to our questions and accommodating our schedules, making the process easy. Unlike other car purchases, the final price was exactly as negotiated, with no surprises. We enjoyed our time at the dealership and cannot offer a higher recommendation to work with Tom and his associates! More