I had a great experience buying a new car. I was able to see all the options and everyone was very patient while I decided what to do.
- Pennsylvania couple
Stopped in to see the new Subaru Ascent and Volkswagen Jetta and ended up buying both. Our salesman, Sanjay Fitzgerald, was extremely knowledgeable about the both car's features, even setting up the Starlink on my wife's new Ascent. With buying two cars at once, we were there long after closing, but Sanjay and Milton Taylor in financing were very accommodating and made the process much easier. This is our fourth Subaru, and the fourth Subaru dealer that we've dealt with purchasing the cars. Heritage was great to work with throughout the process.
"You Need To Visit this dealership"
- Dave Tattoli
I had done my homework on what vehicle I was going to purchase. My wife and I decided upon the 2018 Subaru Outback Touring. The only real decision I had was between the 2.4I or the 3.6R.
I had been referred to Mitch the General Sales Manager from Heritage Jeep in Parkville where we purchase my wife’s Jeep Grand Cherokee. In chatting with Steve Brown the internet sales manager they both referred us to Mei Kei Hong.
So I setup an appointment with her to come in and drive both. When my wife and I arrived Mei Kei had both vehicles out front and ready to go. I do my homework and research before purchasing a new car. I could tell from the get-go that Mei Kei was not only extremely knowledgeable but was also very professional.
On both test drives both my wife and I drove both cars and she walked through the whole car with us and demonstrated all the safety features of the Outback. I traded in my 2010 Tacoma pickup which I received a fair trade on.
We decided to go with the Outback 3.6R in the Wilderness Green Metallic which they didn’t have. Mitch found the car although we waited a few hours the car arrived at the dealership at 10:00pm and we closed down the dealership that night.
I can’t thank Mei Kei, Steve and Mitch enough for the service that I received. If you are thinking about purchasing a Subaru it’s worth the drive to Heritage Owings Mills.
David & Melissa T
"Great car buying experience"
Just bought our 3rd Hereitage Subaru. Jon Waugh was a great salesman! We got the car we wanted and he made sure everything went smoothly. Really appreciate Milton’s help closing the deal on a number I liked, and also Milena’s recommendation to work with Jon.
"Great Experience and Very Friendly"
It was our first time buying a Subaru, we didn't know much about the car. We walked in to the Owings Mills Subaru dealer and were greeted by Mei Kei. She was a very friendly person and had an exceptional knowledge of the car we were buying, Subaru Crosstrek. She knew so much that we had a hard time remembering some of the features that were in the car. But it's good that a dealer has that kind of knowledge because you know what you get from the car you're buying. In all five stars from our family as Heritage Subaru Owings Mills is the place to go to buy your new Subaru.
"Great deal! Good experience."
Mei Kei was absolutely fabulous. My wife and I bought a car from a Heritage dealer last year and had a good experience, but tried a different location and were glad that we did. Mei Kei immediately responded to my call inquiring about a vehicle and scheduled an appointment the next day. She is extremely knowledgable about cars and exemplified the best customer service my wife and I have experienced to date. She heard our concerns, went to bat for us and was not pushing for a sale. When we decided on a vehicle, and agreed to a price, the finance department took a bit to get us through. Mei Kei did everything possible to make sure we were comfortable and took an interest in our personal lives.
Just a great overall employee and I cannot recommend her enough. Shawn the manager was great too!
"Great Experience at Heritage Subaru of Owings Mills!"
Mei Kei was such a special salesperson. She was extremely knowledgeable and more importantly, she was so personable and made the whole experience of buying a new car fun. Love my new Forester!
Great experience here. Bathrooms were clean. Drinks were a plus. Jon and Mei Kei were so knowledgeable and helpful. I wouldn’t go anywhere else.
Jon was incredibly helpful throughout the entire process. From explaining the details about the car to the test drive and even the paperwork, he was happy to be of assistance. My wife and I were grateful to have such an attentive sales representative. We
"Great experience! "
Konstantine was awesome. He helped me find exactly what I wanted and worked a bunch of options for me. I left with the perfect car and it wasn’t a hassle at all.