Heritage Subaru Owings Mills

Josh Jones was the first financial manager that helped us understand options during the final negotiations of a car purchase in an understandable manner. He was able to clearly communicate the technical aspe understand options during the final negotiations of a car purchase in an understandable manner. He was able to clearly communicate the technical aspects of the contracts in a lively and engaging manner – imagine that! Based on this, we were able to decide on a plan based on our individual needs, without any pressure. He discussed several options for each offer, giving us time to research and make final decisions. Due to his outstanding attention to detail and working past regular hours, we were able to contact him after our discussions finalize a contract. Because of Josh, we were able to take advantage of an excellent and fair warranty coverage after our meeting. Our overall experience was great, and we highly recommend working with Josh, Tom and Heritage Subaru. More

Going into Subaru is always warm and welcoming. I've worked with Shawn and Josh on every purchase/trade I've had at Heritage. Emily was my sales rep this time and she is extremely outgoing and fri I've worked with Shawn and Josh on every purchase/trade I've had at Heritage. Emily was my sales rep this time and she is extremely outgoing and friendly, just like the rest of the staff at Heritage. I can say they do go above and beyond for their customers and want to keep them happy. This is my 4th Outback I upgraded to the 2023 Touring XT. I love the Outbacks, but I have had problems in the past and Shawn has made every effort to make everything right for me and this is why I continued to stay with Heritage Subaru Of Owings Mills. The friendly atmosphere, listening to the customers concerns, always available to talk and communicate with me is why I continue to stay with Heritage. If you want a clean, friendly, no rush and they will work with you on any problem you have then, this i where you want to purchase your vehicle. Thank you, Shawn, Emily and Josh you, More

I could not say enough positive things about the Heritage Subaru Owings Mills team! From start to finish, Chris, Milton, and Shawn proved to be extremely warm, knowledgeable, friendly, patient, meticulous, a Subaru Owings Mills team! From start to finish, Chris, Milton, and Shawn proved to be extremely warm, knowledgeable, friendly, patient, meticulous, and trustworthy. They were incredibly straightforward throughout the entire process, and they consistently kept their word and honored their commitments. Additionally, they went above and beyond to meet my individual wants and needs: Every concern I raised was taken seriously and addressed with respect and patience. I couldn't be happier with my overall experience. Thank you, thank you, thank you for providing me with exceptional customer service. You have earned a loyal customer. More

My partner and I got in contact with Shawn at heritage Subaru after contacting many dealerships in the area to find a good deal on a new 2023 Subaru Outback Onyx. He was happy to beat the price of the oth Subaru after contacting many dealerships in the area to find a good deal on a new 2023 Subaru Outback Onyx. He was happy to beat the price of the other dealerships in the area and was even willing to work with us on accessories, all while being very friendly and cooperative. When we showed up to test drive the car, we worked with Chris who was extremely patient with us and kindly answered all of our questions about the car. When we settled on a a price for the car we worked with Milton in order to finalize the deal. He did a great job explaining the warranty and maintenance options, and was transparent about everything that they offered. In all we had a great experience at Heritage Subaru and would gladly recommend them to anyone looking for a car! More

William and his colleagues made the car buying process a low stress, amiable one. He was very knowledgeable about the cars on the lot and their competitor's equivalents, and his colleagues worked well with low stress, amiable one. He was very knowledgeable about the cars on the lot and their competitor's equivalents, and his colleagues worked well with us on financing. Overall, a great car buying experience! More

This is our 4th Subaru from Heritage and our 3rd from Heritage Owings Mills - the entire experience from 1st contact to vehicle delivery was seamless and very well managed. Our Sales Consultant, William Heritage Owings Mills - the entire experience from 1st contact to vehicle delivery was seamless and very well managed. Our Sales Consultant, William Hoyt was top notch, knowledgeable about the product ('23 Outback) and processes to get us what we wanted on a timeline we were comfortable with...special mention to Milton Taylor as well and really everyone we interacted with at the dealership was great at their job and made our experience excellent overall. More

Very happy used car purchase 2019 Subaru from Chris and Josh thank you again for everything. Josh thank you again for everything. More

Absolutely wonderful service all around. Very respectful and responsive team as a whole. Tom (salesman) and Josh (financial manager) were amazingly helpful and made each of their respective Very respectful and responsive team as a whole. Tom (salesman) and Josh (financial manager) were amazingly helpful and made each of their respective aspects for the car buying process go smoothly for me. More

Both Josh and Santos were extremely helpful in my Car Buying Experience. Simply the best. Buying Experience. Simply the best. More

Tobi and Joshua were excellent, professional, friendly, and pleasant to work with. I commend Tobi on her follow-through in all aspects and in getting me the vehicle I wanted in the price range I set. and pleasant to work with. I commend Tobi on her follow-through in all aspects and in getting me the vehicle I wanted in the price range I set. More