Heritage Subaru Owings Mills

Just purchased my second car from Alex at Heritage Subaru. I had a very good experience in two very different environments. In 2019 cars were plentiful and we were offered a great deal out of the ga Subaru. I had a very good experience in two very different environments. In 2019 cars were plentiful and we were offered a great deal out of the gate on the exact car we wanted. In 2022, cars were scarce and we had to settle somewhat and put a reservation on an inbound vehicle for basically MSRP. Both times the service provided was excellent and efficient from everyone we dealt with. More

Sales and finance department did and excellent job covering all the questions needed before leaving the door. covering all the questions needed before leaving the door. More

Excellent service! ! Emily(sales rep) and Josh(finance manager) made whole process hassle free. Shawn Davie, general manager was fantastic. Did not feel any pressure in ! Emily(sales rep) and Josh(finance manager) made whole process hassle free. Shawn Davie, general manager was fantastic. Did not feel any pressure in buying extra stuff during the time at the dealership. Highly recomend to check with them if anyone planing to purchase a Surbaru. More

Jermaine and Josh were so helpful, enthusiastic, and always had my best interest in mind. always had my best interest in mind. More

Whether you’re considering your first Subaru or getting a second (or in my case), third, Heritage Subaru Owings Mills represents the Subaru brand and experience as ALL car dealerships should: like family and second (or in my case), third, Heritage Subaru Owings Mills represents the Subaru brand and experience as ALL car dealerships should: like family and hassle free. My first two Subaru’s were purchased in Hawaii and those purchase experiences were the bar for all experiences (as I’ve shopped for cars with family members with other brands) and for me, I kept going back to Subaru. I was very happy that Heritage Subaru Owings Mills kept up with the bar set by Subaru in Hawaii and made my first car buying experience as a Maryland resident AMAZING. I was only flirting with the idea to get a new Crosstrek and when I met Emily and we talked about my needs vs wants, she understood and never pushed me into buying. I returned later and wanted to test drive a different model; we talked more, and she understood what it was that I was really looking for and then when the Crosstrek Sport that met my needs (and my wants) became available, she knew I was the customer for it and reached out to me. Emily took care of lining up the details of my trade in and delivery of my new car, so it didn’t feel like other brands where you feel left out or unsure what they are planning to upsell you on. Josh was super patient with me with all my questions about the maintenance and protection plans and again never once made me feel like I had to upgrade or get something I didn’t need. Glad I’m in my 3rd Subaru (2nd Crosstrek) and thank you to Emily and Josh for an awesome experience! More

Alex Laderer was a fantastic sales consultant. Super responsive to my requests and the team at Heritage Subaru Owings Mills lived up to their promise that they wouldn’t be undersold. They gave me Super responsive to my requests and the team at Heritage Subaru Owings Mills lived up to their promise that they wouldn’t be undersold. They gave me a great deal on a 2022 Legacy Touring XT and were very accommodating to my requests along the way. They hit a home run where other dealerships came up short. Would gladly purchase another vehicle from them again in the future. More

Alex was absolutely amazing to work with at Subaru! He made our car buying experience so wonderful! We highly recommend him when you are looking for a car at Heritage Subaru! He made our car buying experience so wonderful! We highly recommend him when you are looking for a car at Heritage Subaru! More

We had to unexpectedly purchase a new car and Tobi went out of her way to help us get in a new vehicle as quickly as possible! Josh was AMAZING at getting the financing and paperwork done quickly to get us out of her way to help us get in a new vehicle as quickly as possible! Josh was AMAZING at getting the financing and paperwork done quickly to get us back on the road in our new car. We will definitely be back here for our next (fourth!) Subaru! More

Excellent customer service from across the board at the Heritage Subaru Owings Mills location. We came in to check out some Subaru's and Tom H. was very knowledgeable and patient with our questions and req Heritage Subaru Owings Mills location. We came in to check out some Subaru's and Tom H. was very knowledgeable and patient with our questions and requests. Tom took his time to explore various model options with us and he even let us test drive a few Subaru's to ensure we were comfortable with the car before making a decision. Thank you to Michael Y. and James P. for their understanding of our financial needs. James was very accommodating with our budget and that really helped us to purchase the Subaru we wanted. If you're looking for a new or used car in the near future definitely visit Tom H. at this location, he will take care of you! I will recommend this location to all my friends and family! More

Over all exceptional experience! Subaru Heritage Owings Mills goes above and beyond to make sure their customers leave more than satisfied! A special thank you to Michael, Josh, and Subaru Heritage Owings Mills goes above and beyond to make sure their customers leave more than satisfied! A special thank you to Michael, Josh, and James for all their help in ensuring I have a positive experience purchasing my new car! If you’re looking to buy a new car look no further, I highly recommend Heritage Subaru in Owings Mills More