Heritage Subaru Owings Mills

overall great experience Only minor complaint was that it felt like we sat around for a really long time even after we had agreed on a number, waiting for... paperwork? Was n Only minor complaint was that it felt like we sat around for a really long time even after we had agreed on a number, waiting for... paperwork? Was never entirely sure what the holdup was. But Mei Kei was great to work with, generous with her time and patient with all our questions. More

No Response I've been waiting since January for the Title/Registration for my vehicle. All attempts to contact Mr. Davie are usually not replied to. In fact I wen I've been waiting since January for the Title/Registration for my vehicle. All attempts to contact Mr. Davie are usually not replied to. In fact I went over 1 month with an expired temporary tag because he was not reachable. More

Bill Middleton is a wonder service advisor. His best attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not been completed. This has nothing to do with Bill. I attribute is honesty. You guys have had my car for way over 2 weeks and the recall repair has not been completed. This has nothing to do with Bill. I have a loaner but seriously. As of the second week the work had not been started. Poor organization More

Our recent car-buying experience at Heritage Subaru in Owings Mills was the best experience in 60 years of driving! From entry to exit, all the staff were helpful and pleasant, but Mei Kei Hong, our sale Owings Mills was the best experience in 60 years of driving! From entry to exit, all the staff were helpful and pleasant, but Mei Kei Hong, our sales agent, deserves a 6-star rating! As elders who wanted all the safety features, but who are intimidated by the technical capabilities, Mei Kei patiently walked us through each and every feature. Her explanations were clear and easy to understand even for us non-techies. Mei Kei clearly knows Subarus inside and out as she answered each question with confident expertise. Dealing with someone who is knowledgeable, courteous, honest and with a delightfully warm and friendly personality capped our already positive experience! Mei Kei even stayed 2 hours after closing to give us the keys and escort us to our new car! We’ll drive the hour it takes to Heritage Subaru for our next car and we’ll definitely ask for Mei Kei! More

Mei Kei was completely amazing during the car buying experience! She answered all of our questions, and she was very helpful! She was so sweet and kind, and is always sure to check in to make sure I am experience! She answered all of our questions, and she was very helpful! She was so sweet and kind, and is always sure to check in to make sure I am still enjoying my new car, which I most definitely am!! More

Mei Kei was great to work with. Mei Kei was knowledgeable of the vehicles, features, and options. Mei Kei was also considerate of COVID-related safety considerations which was great Mei Kei was knowledgeable of the vehicles, features, and options. Mei Kei was also considerate of COVID-related safety considerations which was greatly appreciated. Online pricing was very fair. More

The whole experience was great! Even in a time of change and turmoil they went above and beyond. The deal was great, it wasn’t like pulling teeth. Second time I bought a brand new car from them. Will not be and turmoil they went above and beyond. The deal was great, it wasn’t like pulling teeth. Second time I bought a brand new car from them. Will not be the last! More

Excellent Customer Service Mei Kei was absolutely wonderful to work with and the overall experience with the dealership was excellent. I highly recommend them for anyone lookin Mei Kei was absolutely wonderful to work with and the overall experience with the dealership was excellent. I highly recommend them for anyone looking for a vehicle. More