Heritage Subaru Owings Mills

Very helpful Mei Kei answered all my questions and was prompt in her replies to my emails when negotiating price. She was polite and friendly throughout my time at Mei Kei answered all my questions and was prompt in her replies to my emails when negotiating price. She was polite and friendly throughout my time at the dealership as well. The process went smoothly. More

Knowledgeable with friendly service Mei Kei knows her trade, very thorough and authentic. I have lots of sales experience and she knows to take care of the customer, first and last. I Mei Kei knows her trade, very thorough and authentic. I have lots of sales experience and she knows to take care of the customer, first and last. I expect she'll be a Regional Director before too long since you can't help but take notice of her excellent professional care of the customer. More

Consistently good I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transport I have the best team! Just go, they’re great, very conscientious and thorough. Always able to get appointments, scheduled at my convenience. Transportation service available if you want. More

Wonderful Experience! I just got my Subaru WRX Limited last night, and I have to say, I've never been so in love with a car in my entire life! I dealt primarily with Greg I just got my Subaru WRX Limited last night, and I have to say, I've never been so in love with a car in my entire life! I dealt primarily with Greg Jacobson and Emily Bintz, and both were wonderful. They made the experience fast and painless, and Emily moved things along quickly once I got there to pick up the car. She was very knowledgeable, and extremely personable...just a joy to work with. I would highly recommend this dealership, as well as Emily as a sales associate! Getting this car is exciting as it is, but then getting to work with such nice people too was the icing on the cake. Very happy customer right here! More

Such a great person to work with. Alex kept in touch with me for approximately one month prior to me purchasing my ascent. He made sure that I got the best price. Alex kept in touch with me for approximately one month prior to me purchasing my ascent. He made sure that I got the best price. More

Amazing experience with 5 star service Today I took my brother in to buy a Subary Legacy and the experience was amazing from start to finish and that is much to do because of Shawn Davie an Today I took my brother in to buy a Subary Legacy and the experience was amazing from start to finish and that is much to do because of Shawn Davie and his staff. I was a previously very disappointed customer who after speaking to Shawn, decided to come back and give the dealer another chance to make things right. This is our 5th Subaru from this particular dealership and I can proudly say will NOT be the last. Shawn rolled out the red carpet for us and no games needed to be played. Shawn gave us a great deal (very happy) and Emily took care of all the details and was very energetic and friendly person. Thank you Shawn and Emily for restoring my faith in this dealership and gaining me back as a customer. Great Job! More

Ask for Charles! Charles is not only an extremely knowledgeable salesperson, but also just a fun guy to go see if you are in the market for a new or used Subaru!! He Charles is not only an extremely knowledgeable salesperson, but also just a fun guy to go see if you are in the market for a new or used Subaru!! He got me the Subaru I wanted at the price I wanted and made it super easy to do so. Ask for Charles if you are in the market for a Subaru. You literally won’t find a better associate to do business with in the area. Happy shopping! More

Friendly and low pressure! Mei Kei was super knowledgeable, patient and thorough. Bryan (in financing) was super fast and efficient. The whole sales staff was great and we'll b Mei Kei was super knowledgeable, patient and thorough. Bryan (in financing) was super fast and efficient. The whole sales staff was great and we'll be back again! More

The unbelieveable made right Alex is the man. lol We had such a great time with him. Every step of the way, Alex was honest, upfront, and personable. My dad and I talked with at l Alex is the man. lol We had such a great time with him. Every step of the way, Alex was honest, upfront, and personable. My dad and I talked with at least 6 different dealerships and chose Heritage Subaru BECAUSE of Alex. I co-signed with my father and they sent the paperwork over-night to him in Florida. When the papers were signed and sent back to MD, I came to pick up my car. Somewhere between the detailer's lot and back to Heritage's front lot, my car was ruined. There was a deep scratch from the passenger door to the back passenger door and a hole in the bumper. I say this not to scare anyone, but for you to picture what the dealership must have been going through before calling me, knowing I would be there in 5 minutes. They could have lied and made some story up. Instead, they were honest and they parked the car in one of the first parking spots in the front of the dealership. Shawn, Alex's Manager, was upfront and crystal clear about everything; I respected that. He gave me all my options. He listened and understood that I needed a car even though mine was ruined. Shawn looked high and low for an exact replica of my original car and found one! I signed new papers and after they sent and received the new paperwork from Florida, I came to pick the second car up. Everyone was apologetic and made sure I was leaving there in love with my purchase. I CAN'T thank them enough for making me feel listened to and like I was being taken care of. I am certain we will return when we are looking for another car! Thanks guys! You were a blast to get to know! :) More

Just bought another new car from Heritage!! I worked with Mei Kei and it was an exceptional experience. They got me the exact car and color I was looking for and it came in at my desired budget I worked with Mei Kei and it was an exceptional experience. They got me the exact car and color I was looking for and it came in at my desired budget. I could not be happier. Mei Kei went out of her way to show me the finer details of the car. And by the way the Subaru Impreza with Eyesight is unbelievable. So safe! It almost literally drives itself. Thank you. And this is my 6th consecutive car I have bought from either the Heritage VW or Subaru dealership. They are attached. Have a great day! More