Heritage Toyota Catonsville

Quick and painless I was greeted right away.Service advisor Daniel was friendly and knowledgeable, He went step by step through the service process with a good estimate I was greeted right away.Service advisor Daniel was friendly and knowledgeable, He went step by step through the service process with a good estimate of time needed. Daniel was great at explaining what was done to my vehicle and what needed to be done in simple terms. No car jargon. My first experience at Heritage was excellent. More

Service In for 45000 service. Easy to schedule, right on time. Courtesy shuttle. Work completed when promised. Very friendly. Explained work performed an In for 45000 service. Easy to schedule, right on time. Courtesy shuttle. Work completed when promised. Very friendly. Explained work performed and that will be needed in the near future. More

Excellent service Daniel is great. He is friendly and knowledgeable I liked working with him. He educated me on the Toyota service 10k oil change 5k tire Daniel is great. He is friendly and knowledgeable I liked working with him. He educated me on the Toyota service 10k oil change 5k tire More

Great Experience! I’m always treated so nice whenever I’m here! Service was prompt and friendly this time, and my issue was resolved. Keep up the good work! I’m always treated so nice whenever I’m here! Service was prompt and friendly this time, and my issue was resolved. Keep up the good work! More

Fantastic Experience Thank you David Day and Heritage Toyota and that is what brings a person back for a purchase of their 7th Toyota from your dealership. Being treated Thank you David Day and Heritage Toyota and that is what brings a person back for a purchase of their 7th Toyota from your dealership. Being treated as family is a huge reason why we always come back to see David at Heritage. Thanks again Dave for an awesome experience - oh what a feeling and trust you and the Team at Heritage have a great year! More

Best service ever! The customer service my daughter and I received by our salesman David Day was beyond amazing! I would not feel comfortable buying a car from any other The customer service my daughter and I received by our salesman David Day was beyond amazing! I would not feel comfortable buying a car from any other salesman. I have purchased 3 cars to date from him and this dealership and will be back for a 4th! They make you feel like family with all the care that goes into the sale. You won't be disappointed. More

Outstanding Military Customer Service My Wife and I worked with Dave and in the middle of a PCS needed a car for our family quick. Dave asked what we needed and immediately gave us a set o My Wife and I worked with Dave and in the middle of a PCS needed a car for our family quick. Dave asked what we needed and immediately gave us a set of keys to test drive the Highlander they had in stock. We added a few options without any issues, negotiation took minutes to get an amazing deal and we were out the door in an hour with a brand new Highlander. No doubts at all would come here again and work with Dave. More

Amazing customer service! By far this is the best customer service experience I've ever had in a dealership! Mark Putnam and David Day both took great care of me and I will nev By far this is the best customer service experience I've ever had in a dealership! Mark Putnam and David Day both took great care of me and I will never go anywhere else as long as they are there! More

Best of the Best This is the second car I have purchased from this dealership and the third for my mom! I would not go to any other dealership. They have become like f This is the second car I have purchased from this dealership and the third for my mom! I would not go to any other dealership. They have become like family. I never have any issues with my car and if I ever have any questions they are there to help me all the way! I am a college student so finding a good deal on a reliable car was very important to me. My salesman David is always so helpful and makes me feel secure in my decision every time. 10/10 would recommend! More

Outstanding Customer Service I went into this dealership and was looking to do a quick buy on a vehicle that I found online. Representative James Akinola and Manager Darryl Jeffer I went into this dealership and was looking to do a quick buy on a vehicle that I found online. Representative James Akinola and Manager Darryl Jefferson were very helpful. They were very efficient and customer friendly and made sure that I was squared away in my new vehicle and was able to drive off the lot elated and left in better spirits than I did when I came in. I am overly appreciative for having my first experience at this Heritage Toyota be an enjoyable one. More