Heritage Toyota Catonsville

Great job - as usual We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even th We have worked with David Day for the last 20 years and have always found him to be responsive to our needs. It is a pleasure working with him even though we live many miles away in Virginia. More

Found an impossible car with a great deal! My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payme My husband and I wanted to find a hybrid camry, not only were they able to track one down for us but we were happy with the end deal and got our payment right where we wanted it. Rob, the sales manager, was amazing with his communication during the whole process despite a bumpy start. We would purchase from Russel again as well as recommend them to family and friends. More

Bought a RED car We just stopped in to see what Russel Toyota had to offer us. We wanted a Prius. Dave Day was wonderful. He answered all of my questions and found the We just stopped in to see what Russel Toyota had to offer us. We wanted a Prius. Dave Day was wonderful. He answered all of my questions and found the car that I wanted. I am very happy with my new red Prius. I sis have to go back for a mior adjustment and I was happy with the service department. Shane, at the desk, and the gentleman who did the adjustment were very nice. It is not that I am looking forward to having my car serviced but I feel that it will be a positive experience when I do need service. More

***"KUDOS TO DAVE DAY"*** Patrice "KUDOS TO DAVE DAY !!! It was time for my mother to invest in a new vehicle. We chose Dave Day because of his integrity as Patrice "KUDOS TO DAVE DAY !!! It was time for my mother to invest in a new vehicle. We chose Dave Day because of his integrity as a certified sales consultant. Dave has a wonderful demeanor and a pleasant personality. This quality is just what we were looking for in a sales consultant. Mr. Day has a warm approach with his customers. He is very professional and knowledgeable about new and used cars. My mother and I would choose Dave Day again.... and again.... and again. He was very helpful in assisting us with all the particulars needed in purchasing a new car. "All my new car buys goes to him!" I would recommend Dave to all my family, friends and my dog too if he could drive!!! Patrice More

Bought my 5th car from Russel My husband and I are both patrons of Russel. We also love the service department for all our oil changes and other car needs. I found our family in My husband and I are both patrons of Russel. We also love the service department for all our oil changes and other car needs. I found our family in need of more "leg room" for our growing teenagers in the family and traded in my 2013 hybrid camry for a 2014 hybrid avalon. Russel exceeded my expectations and gave me a great price on the trade-in, which was a vehicle I owned for 13 months only, and threw in some rebates on the 2014 avalon which made it an offer I could not refuse. Financing was fabulous--O% int for five years. Charles Wilkins is a great salesman--all told he has sold our family 3 new Toyotas!! Great guy and definitely goes the extra mile for his customers. I would definitely go back to Russel if I find myself in the market for another vehicle. I recommend you do the same. More

Extremely Happy from beginning to end To walk thru this sales process with honest trustworthy people whom I felt very comfortable with. They went far and beyond to make this sale of my 20 To walk thru this sales process with honest trustworthy people whom I felt very comfortable with. They went far and beyond to make this sale of my 2014 Toyota Camry a success. My sales agent Calvin Parnell provided his knowlede of not only the vehicles, but each and every product that Russel Toyota offered, from the appraisal of my trade in, which was not enough to pay off my previous loan, to the extended warranties to special rebate offers were just a few of what I recvd all within 1hr. Then came one of the best financing specialist every Meagan Bailey who shared with me that she had only been there a short period of time, she was extra wonderful. Devoted to making you as comfort with your monthly pymts. as possible (no dwn pymt). This team of people's were there to see my tears of joy. Something I didn't think I could do on my own. Extraordinary Confidence staff that work for you. Sign Happy as can be me KC. I love my Camry. Thanks to all that made it possible. More

Glad I found Russel Toyota This is my first time buying at Russel Toyota. I'm glad I did. My salesman, Mr. Ezequiel Ojeda was a great person to deal with. He was so knowledge This is my first time buying at Russel Toyota. I'm glad I did. My salesman, Mr. Ezequiel Ojeda was a great person to deal with. He was so knowledgeable about his products. Ezequiel is a fine example of a young man out there making a living by working hard and not sitting home waiting for his whatever --------. Ezequiel was very patient as I wanted to drive several different models. The day was Sept 2, the end of some of Toyota's incentives, therefore; the dealership was extremely busy. We had a little longer wait to see the finance manager than normal, but that was to be expected. Our finance manager, Mr. Bong Lee was also great to deal with and also very knowledgeable about his services he had to offer. One thing you have to realize is the finance manager also has to be a great sales person because they have a lot of warranty items they would love to sell you, if you need them. Very little pressure from Mr. Lee after I said I didn't want any of the extra warranties at this time. More