Heritage Toyota Catonsville

absolute best I have been buying cars at this dealership since 1971 and have the highest praises for Dave Day. Dave is always friendly, professional, and, more impo I have been buying cars at this dealership since 1971 and have the highest praises for Dave Day. Dave is always friendly, professional, and, more importantly, extremely knowledgeable about his product. And this continues after you have purchased the car --- it does not stop after you leave the showroom. He is always available even for the most mundane questions. More

David Day is Russell Toyota to my family Every Car we have bought since 2005 has been from David. He is the reason we buy from Russell. Took great care of us since we first walked in to the Every Car we have bought since 2005 has been from David. He is the reason we buy from Russell. Took great care of us since we first walked in to the showroom. He did not know us but was absolutely fantastic. He advises us on which car to buy and even advised us on buying a car for our daughter in California. Not only our car guy, now a great friend. He sells cars to our friends. Fantastic. More

A breath of fresh air After having the most terrible experience trying to buy a car, I found Russel Toyota. I walk in and there were nothing but smiling faces and helpful e After having the most terrible experience trying to buy a car, I found Russel Toyota. I walk in and there were nothing but smiling faces and helpful employees. The most helpful was Tyler Day, he was so informative and really knew what he was talking about. Unlike any other car salesman I have ever met he made me feel like I was actually important and took into account everything that I mentioned. He was phenomenal and extremely professional, I would highly recommend him to any costumer coming in. Overall this was an amazing experience. More

Excellent Customer Service My salesperson James Akinola has sold me my last 4 vehicles. He is one of the best that I have worked with thus far. He is always there for me when I My salesperson James Akinola has sold me my last 4 vehicles. He is one of the best that I have worked with thus far. He is always there for me when I have questions about any of my vehicles or about service. His welcoming spirit is the reason that I keep coming back. I mean why not, when your salesperson treats you like family, it makes the experience of purchasing or leasing easy sailing. More

go see James my Toyota guy Everything was done as promised. James took care of all my concerns and made sure I was taking care of! Was so happy to have everything worked ou Everything was done as promised. James took care of all my concerns and made sure I was taking care of! Was so happy to have everything worked out over email and just came in to purchase my car More

Best car buying experience I every had I purchased a new 2016Runner at Russsel Toyota my sales person was one of the best. He did not waste my time. He had everything ready for me as delive I purchased a new 2016Runner at Russsel Toyota my sales person was one of the best. He did not waste my time. He had everything ready for me as delivered and promised. I did not spend all day waiting to purchase my vehicle. I would definitely buy another car at Russsel Toyota.Everyone was so polite and nice. Special thank you to Donna for doing a wonderful job on my paperwork. I will be recommending this dealership to my friends and family. More

Customer Friendly, No hassle Dealership I visit the Russel Toyota in hopes to purchase a vehicle after I close on my house which will be within the next 30 days. I was greeted by Mr. James A I visit the Russel Toyota in hopes to purchase a vehicle after I close on my house which will be within the next 30 days. I was greeted by Mr. James Akinola. I told Mr. Akinola that I was just looking within the intent to buy at a later date. I was very impress with his kindness and wiliness to show me various types of vehicles. Mr Akinola was very friendly, patient, and very knowledgeable about the Toyota products. The atomosphere was welcoming and I look forward to coming back within the next two weeks to purchase a Camry. More

Customer Experience I recently came in to purchase a new car for myself. When entering I was greeted and welcomed by the staff. I was approached by James Akinola and dire I recently came in to purchase a new car for myself. When entering I was greeted and welcomed by the staff. I was approached by James Akinola and directed to his desk. I have never had a better experience. The process was smooth and he made every step clear. I would not only recommend Russel Toyota to anyone looking for a car but you should speak specifically with James Akinola. He is one of the best in the business and my experience couldn't have been any better. More

Exceptional Salesman - Excellent Service. Mr. Akinola is a genuine, trustworthy, and compassionate individual that can offer expert opinions pertaining to vehicles and services at Russel Toyot Mr. Akinola is a genuine, trustworthy, and compassionate individual that can offer expert opinions pertaining to vehicles and services at Russel Toyota. I have never met another salesman that possesses his unique level of honesty, whilst remaining a professional representative of your dealership. One of the best things I noticed about Mr. Akinola during my car buying experience was the fact that he genuinely cared about me; he didn't offer me an ultimatum, but rather worked with me to ensure that I was completely satisfied. As long as Mr. Akinola is a member of your team, me and my family will continue to do business with Russel Toyota. More

Best and most knowledgeable salesman ever bought a few cars before but this purchase was the best from sales to delivery. showed for features in a detailed and professional way. sales process bought a few cars before but this purchase was the best from sales to delivery. showed for features in a detailed and professional way. sales process was very smooth and easy . would recommend him to everybody in the market. keep up the good job Mr Akinola More