Heritage Toyota Catonsville

Exceptional Salesman - Excellent Service. Mr. Akinola is a genuine, trustworthy, and compassionate individual that can offer expert opinions pertaining to vehicles and services at Russel Toyot Mr. Akinola is a genuine, trustworthy, and compassionate individual that can offer expert opinions pertaining to vehicles and services at Russel Toyota. I have never met another salesman that possesses his unique level of honesty, whilst remaining a professional representative of your dealership. One of the best things I noticed about Mr. Akinola during my car buying experience was the fact that he genuinely cared about me; he didn't offer me an ultimatum, but rather worked with me to ensure that I was completely satisfied. As long as Mr. Akinola is a member of your team, me and my family will continue to do business with Russel Toyota. More

Best and most knowledgeable salesman ever bought a few cars before but this purchase was the best from sales to delivery. showed for features in a detailed and professional way. sales process bought a few cars before but this purchase was the best from sales to delivery. showed for features in a detailed and professional way. sales process was very smooth and easy . would recommend him to everybody in the market. keep up the good job Mr Akinola More

Best car buying experience I every had I purchased a new 2016Runner at Russsel Toyota my sales person was one of the best. He did not waste my time. He had everything ready for me as delive I purchased a new 2016Runner at Russsel Toyota my sales person was one of the best. He did not waste my time. He had everything ready for me as delivered and promised. I did not spend all day waiting to purchase my vehicle. I would definitely buy another car at Russsel Toyota.Everyone was so polite and nice. Special thank you to Donna for doing a wonderful job on my paperwork. I will be recommending this dealership to my friends and family. More

go see James my Toyota guy Everything was done as promised. James took care of all my concerns and made sure I was taking care of! Was so happy to have everything worked ou Everything was done as promised. James took care of all my concerns and made sure I was taking care of! Was so happy to have everything worked out over email and just came in to purchase my car More

Best Customer Service !!! We walked in and David Day was there right away to help us. He was very friendly and professional. He did everything needed to get us the car we wante We walked in and David Day was there right away to help us. He was very friendly and professional. He did everything needed to get us the car we wanted. Everyone was very nice. The car was a great deal. We cannot thank David enough ! More

Very good customer service Our salesman, Joseph Pierre was very helpful, personable, knowledgeable, and most important, not the classic "HIGH PRESSURE" sales person we still fi Our salesman, Joseph Pierre was very helpful, personable, knowledgeable, and most important, not the classic "HIGH PRESSURE" sales person we still find at some dealers. He at all times treated us with respect and had a good understanding of his products. He took the time to make sure we understood the features or how to work many of the newer computer functions. More

excellent customer service Excellent customer service ,sales representative David Day very helpful,pleasant and honest,the process was not painful. I'm happy with the car I le Excellent customer service ,sales representative David Day very helpful,pleasant and honest,the process was not painful. I'm happy with the car I lease. More

Excellent experience The service person who waited on me was Charles Wicks was outstanding in a incredible way . I was in an accident and decided to buy a new truck. I tol The service person who waited on me was Charles Wicks was outstanding in a incredible way . I was in an accident and decided to buy a new truck. I told Charles what I was looking for and he proceeded to show me what he had available. He was not pushy and was very patient and explained everything to me and my wife. I was able to get the truck that I wanted with no hassles and excellent service. Charles also explained all the options available and didn't try to force anything on us. He also went over all the internal operations of the truck. He went out of his way to set up our cellphones and technology whole entire Entune system. So I definitely would highly recommend Charles and Russell Toyota to anyone. We bought my wife Toyota 2010 Rav 4 there also. So never had any issues with that either. The overall experience is 5 stars. Thanks so much, Carl CLAUSE More

Unhappy with sales process The salesguy I worked with was frustrating to deal with. He lied about multiple things (told me by law he couldn't lower the price of the vehicle-real The salesguy I worked with was frustrating to deal with. He lied about multiple things (told me by law he couldn't lower the price of the vehicle-really?). When talking about price, him and his sales manager were rude with me, so I walked out and only dealt with him through text message after that. He's been completely unresponsive after I bought the car when I emailed with a couple questions. I've already told multiple people not to buy a car here. More