Heritage Toyota Catonsville

Tim Gruzs was so wonderful to work with. He put me at ease from the moment we started talking. It genuinely felt like you were a friend of his. The other staff members that I worked with were also very ease from the moment we started talking. It genuinely felt like you were a friend of his. The other staff members that I worked with were also very kind and nice to work with. I have told all of my friends that if they are looking for a Toyota or Scion, I have a great place for them to go and a fantastic guy to see. More

I have purchased/leased multiple vehicles from David Day. He has always been extremely professional and has worked hard to get the best possible deal for me. I have seen many changes in the dealership itse He has always been extremely professional and has worked hard to get the best possible deal for me. I have seen many changes in the dealership itself and staff, but it is always a relief to see a familar and friendly face when I walk through the doors. More

I responded to 2 different (over a couple of weeks) ads placed on Cars.com by Russel Toyota and Scion. Listed prices were competitive, actually too good to be true. After a follow-up from their "internet" placed on Cars.com by Russel Toyota and Scion. Listed prices were competitive, actually too good to be true. After a follow-up from their "internet" folks, the e-mailed quote was several *thousands* more than advertised online. Bait and switch tactics intended to get you to call them. Dishonest. EDIT: the General Manager from Russel responded to my write-up and I see they have removed the unrealistically priced adds from Cars.com. Hope this is a good sign that someone is changing this practice. More

I spoke to Mr. Jones several times on the phone and did my internet research. The price advertised was the price we paid without surprising add ons. We were informed of additional options but there was no my internet research. The price advertised was the price we paid without surprising add ons. We were informed of additional options but there was no unwanted hard sell. He expedited the paperwork so we could complete the purchase as quickly as possible. He followed up afterward to thank us for our purchase and see if there were any issues that needed dealing with. More

We had been looking for a car for a while. Despite being very particular about how we wanted the process to go Chris and Ryan were very helpful. They found the car we wanted, with all the options, and Chris very particular about how we wanted the process to go Chris and Ryan were very helpful. They found the car we wanted, with all the options, and Chris knew everything about it. He knew so much I feel like I could walk in there and sell toyotas now!!! Thanks Russell Toyota for making the car purchase so enjoyable!!! More

This was by far my best car buying experience. I worked wIth the Internet Sales department and had most of the details worked out before I arrived at the dealership. The folks were friendly and were able t wIth the Internet Sales department and had most of the details worked out before I arrived at the dealership. The folks were friendly and were able to adapt to my needs ( I was late and in a hurry). The vast online inventory helped me to find what I wanted and certainly expedited the buying process. I would highly recommend Cory and the folks at Russel. More

I will be very frank and say that my initial dealing with Russel Toyota were not stellar. I experienced a none to pleasant encounter with both Matt Bukowski and Ryan Pope and my initial ratings for Russel w Russel Toyota were not stellar. I experienced a none to pleasant encounter with both Matt Bukowski and Ryan Pope and my initial ratings for Russel were straight 1’s. However, the General Manager Wade Sterry entered the picture and my opinion of Russel Toyota turned a full 180 degrees. Wade interacted with me in a professional and courteous manner and he assured me that future encounters with the Russel sales force, by me or others, will be a positive experience. Businesses are run by people and people make mistakes. The mark of a truly good business is the way that they deal with mistakes. They can sweep them under the rug with the attitude that there are other fish in the sea or they can treat each customer as an important part of their business, as future customers that they want to come back again and again. Russel Toyota, in my opinion, falls in this latter category. This is clearly important to Wade Sterry as the General Manager and I have no doubt that he will continue his work to instill these principles throughout the Russel Toyota organization. I did not change my scores from all 1’s to all 5’s because my dealing with Russel did start on a rocky footing. That said, I would highly recommend anyone interested in purchasing a Toyota, or in having their Toyota serviced, visit the Russel Toyota Dealership. I fully expect that after my future dealings with the dealership, as I will most definitely have my new Toyota serviced by Russel, I will score Russel with all 5’s. Thanks again Wade. More

I recently purchased a "new" car from Russell Toyota in January. I must say that the service that was extended to my husband and I was beyond excellent from the time we stepped foot in the door. Toyota in January. I must say that the service that was extended to my husband and I was beyond excellent from the time we stepped foot in the door. We received immediate assistance and was made to feel like our business was very important to them. We received undivided attention which was very important to us. Our sales associate was very patient with us and allowed us to make our own decisions without feeling pressured. Aside from that, about 3 weeks later we noticed a small ding on the trunk and decided to take the car in for repair. At that point our original sales associate, Austin, managers, Sara and Mat came to our assistance to make sure we were completely accommodated that same day. We left the car for repair, was issued a rental and before 10am the next day, I received a call from Sara telling me that my car was ready for pick-up. AWESOME!!! That confirmed that we made a great decision in choosing Russell Toyota as our car dealership!! Thanks guys for having an awesome team!! Catrina & Gil More

I have bought two Tundras here, and have had all service done by Russell. I have never been disappointed with their service -- they are fair and friendly, and have made a few Warranty repairs to each vehic done by Russell. I have never been disappointed with their service -- they are fair and friendly, and have made a few Warranty repairs to each vehicle w/o any hassle. Very Pleased with them! More

Great communication. Gave me choices of what to do and what to pass on and didn't press for more expensive service. The car hasn't needed anything except maintenance, but I will bring it back to Russell. what to pass on and didn't press for more expensive service. The car hasn't needed anything except maintenance, but I will bring it back to Russell. More