Heritage Toyota Catonsville

I will never forget my experience with this man. He listened and work with me. I am happy listened and work with me. I am happy More

My husband and I came to this dealership based on their reviews and we were not disappointed. Alexis provided spectacular service. We will definitely be back in the future! reviews and we were not disappointed. Alexis provided spectacular service. We will definitely be back in the future! More

Mr. Khaled the Finance manager welcomed me as soon as I walked in and helped me and introduced me to Mr. Alexis Gutierrez. they were so helpful and did their best for me . walked in and helped me and introduced me to Mr. Alexis Gutierrez. they were so helpful and did their best for me . More

What a wonderful experience! During this crazy time, he was constantly in communication with me on our journey of trying to find a vehicle to our specifications. With inventory so limited, he would constan was constantly in communication with me on our journey of trying to find a vehicle to our specifications. With inventory so limited, he would constantly update me on inventory allocations and eventually got us into what we were mostly looking for. He even was such a key player in providing resolutions to items after the sale was made; even going above and beyond to retrieve some items we left in our trade in vehicle and shipping them to us. Alexis’s customer service is truly unmatched and such a breath of fresh air in the sales world. If you’re in the market for a vehicle, I Highly recommend Alexis! Thank you, sir! More

People here likes to mess with customers credit history. I don't understand why the dealership run credit report to identify your identity even if you are making cash transaction, even you haven't finaliz I don't understand why the dealership run credit report to identify your identity even if you are making cash transaction, even you haven't finalized the deal. When I asked to withdraw/dispute my credit inquiry, they told me "I don't know how to do that". If you don't know how to do that then learn how to do it or directly say I don't want to do it.(Ohh! That would be bad customer service, but telling I don't know how to do that) By talking to credit service, they told me that "the person who runs your credit inquiry can withdraw your inquiry too". More

As a female going to the dealership by myself, I was very scared of how things gonna go, but when I met Mr. Akinola, he treated me with respect and he cares. He has called me more that 6 times since I bought scared of how things gonna go, but when I met Mr. Akinola, he treated me with respect and he cares. He has called me more that 6 times since I bought the vehicle just to make sure I am okay and that I understand how all the features in the vehicle works. He is a gentleman and I know I can count on him for future purchase. More

I had a very memorable experience with Mr. Akinola. Ho goes above and beyond to make sure I understand the process of purchasing a vehicle. Despite the fact that it was my first time, he made me look like goes above and beyond to make sure I understand the process of purchasing a vehicle. Despite the fact that it was my first time, he made me look like a professional car buyer. Thanks funny man James Akinola. More

I will always be back to this dealership just because of James Akinola. He makes me feel so comfortable and he is very funny and accommodating James Akinola. He makes me feel so comfortable and he is very funny and accommodating More

Alexis’s service made all the difference in our vehicle search. He went the extra mile to accommodate our search request and our vehicle specs. We are happy to be leaving with the vehicle we wanted. search. He went the extra mile to accommodate our search request and our vehicle specs. We are happy to be leaving with the vehicle we wanted. More

Since December 2020 I have purchased 2 Highlander's, one XLE and most recently (last week) a new Platinum. I also leased a new Rav4 for my wife for her birthday. I had a problem with my first Highlander an XLE and most recently (last week) a new Platinum. I also leased a new Rav4 for my wife for her birthday. I had a problem with my first Highlander and waited 3 months to get it resolved. I chalked it up to poor communication. In May I leased the Rav4 without incident. (shipped it out of state to my wife). That brings us to the Platinum; I have had it a week and it's developed a strange noise coming from somewhere under the dash. When I called to get it in I was told not only that they couldn't get me in for another week (partly because of my schedule, I work nights) but if I had to leave it I would have to rent a car for as long as they had it. I have spent almost $110,000.00 this year. I'm very sorry I did that. Between never getting a return call from James A. (he can care less after he makes the sale) to their finance guy who also doesn't return calls. Even when I left him a message because my son was looking for a new car (they lost out on that sale as well). Anyway seems everyone from management down to service is more interested in the next sale and customer service isn't even a thought. When I go down in person all I get is that "they are very busy" so I guess too busy to help me. I'm going to try another dealership to address the problem I have with my Platinum and if I have a similar experience with them I will trade the Highlander for a new BMW, Mercedes or similar vehicle. I refuse to put up with lousy service. If I can't get decent service after what I've spent I will take my business elsewhere. Thanks for listening. Obviously I would not recommend this place. Update: I finally did get my issues resolved by Dustin Smith but it was a struggle to get anything done and I had to get nasty before my issue was addressed. I'm still not sure whether I will return to purchase another vehicle because I feel they take my business for granted. More