Heritage Toyota Catonsville

Alexis’s service made all the difference in our vehicle search. He went the extra mile to accommodate our search request and our vehicle specs. We are happy to be leaving with the vehicle we wanted. search. He went the extra mile to accommodate our search request and our vehicle specs. We are happy to be leaving with the vehicle we wanted. More

Since December 2020 I have purchased 2 Highlander's, one XLE and most recently (last week) a new Platinum. I also leased a new Rav4 for my wife for her birthday. I had a problem with my first Highlander an XLE and most recently (last week) a new Platinum. I also leased a new Rav4 for my wife for her birthday. I had a problem with my first Highlander and waited 3 months to get it resolved. I chalked it up to poor communication. In May I leased the Rav4 without incident. (shipped it out of state to my wife). That brings us to the Platinum; I have had it a week and it's developed a strange noise coming from somewhere under the dash. When I called to get it in I was told not only that they couldn't get me in for another week (partly because of my schedule, I work nights) but if I had to leave it I would have to rent a car for as long as they had it. I have spent almost $110,000.00 this year. I'm very sorry I did that. Between never getting a return call from James A. (he can care less after he makes the sale) to their finance guy who also doesn't return calls. Even when I left him a message because my son was looking for a new car (they lost out on that sale as well). Anyway seems everyone from management down to service is more interested in the next sale and customer service isn't even a thought. When I go down in person all I get is that "they are very busy" so I guess too busy to help me. I'm going to try another dealership to address the problem I have with my Platinum and if I have a similar experience with them I will trade the Highlander for a new BMW, Mercedes or similar vehicle. I refuse to put up with lousy service. If I can't get decent service after what I've spent I will take my business elsewhere. Thanks for listening. Obviously I would not recommend this place. Update: I finally did get my issues resolved by Dustin Smith but it was a struggle to get anything done and I had to get nasty before my issue was addressed. I'm still not sure whether I will return to purchase another vehicle because I feel they take my business for granted. More

Alexis is as likeable as they come. Combining his personality with his professionalism makes for a great buying experience. personality with his professionalism makes for a great buying experience. More

Alexis was very professional, patient and listened to what I wanted. I would recommend him to all my family and friends. You I’d want very good customer service come see Alexis. what I wanted. I would recommend him to all my family and friends. You I’d want very good customer service come see Alexis. More

Alexis was incredibly pleasant to work with from beginning to end. He is extremely knowledgeable and was a pleasure to do business with. He made sure we got what we wanted for our new build. I would beginning to end. He is extremely knowledgeable and was a pleasure to do business with. He made sure we got what we wanted for our new build. I would absolutely recommend Alexis to my friends and family. More

Extremely responsive and pleasant to work with. We did not have any issues and received consistent updates not have any issues and received consistent updates More

Alexis is friendly and extremely knowledgeable. His knowledge of the vehicle was to notch. It was a pleasant buying experience. knowledge of the vehicle was to notch. It was a pleasant buying experience. More

James is the best. Ask for James at Heritage. He is your guy! He makes everything easy guy! He makes everything easy More

James was a real pleasure to work with. I was trying to buy a hard to find 4 Runner and he delivered. I was buying from out of state and he made the entire process so simple. I would absolutely come back t buy a hard to find 4 Runner and he delivered. I was buying from out of state and he made the entire process so simple. I would absolutely come back to him to buy another car. This was definitely the most positive car buying experience that I have had. Thank you, James! More

Great experience in purchasing a new Toyota. The sales consultant was easy to work with and helped me order the vehicle that I wanted. consultant was easy to work with and helped me order the vehicle that I wanted. More