Heritage Toyota Catonsville

First time dealing with Mr. Akinola, He lived up to expectations. I will surely recommend him to anyone in the market for a new or pre-owned vehicle. expectations. I will surely recommend him to anyone in the market for a new or pre-owned vehicle. More

Very good and excellent customer service. He was very friendly and knows how to get his customers focus. He sold me my dream car. I love my new Rav4 friendly and knows how to get his customers focus. He sold me my dream car. I love my new Rav4 More

was really helpful in all. This is my second vehicle in six months. He is awesome in sales. Will give him 5 stars in rate six months. He is awesome in sales. Will give him 5 stars in rate More

David Day is AWESOME!!I have been purchasing Toyota’s David Day is AWESOME!! I have been purchasing Toyota’s from David Day for the last 15 years. I only deal with him. He is very knowledgeable and makes David Day is AWESOME!! I have been purchasing Toyota’s from David Day for the last 15 years. I only deal with him. He is very knowledgeable and makes the transaction very easy. I refer my family and friends to him as well.I can always count on him to find the vehicle I want and the best deal. He is the best salesman ever!! More

It has been about 20 years that my husband and I have purchased and had our vehicles serviced at Toyota. Whenever we are due for service we specifically request Chuck McMurray (Service). Mr McMurray w purchased and had our vehicles serviced at Toyota. Whenever we are due for service we specifically request Chuck McMurray (Service). Mr McMurray will explain what service(s) are needed in a very professional, kind and patient manner. More

I absolutely did not want to purchase a new car I absolutely did not want to purchase a new car however the cost and challenges associated with repairing my vehicle pushed the process. Mr. Cal I absolutely did not want to purchase a new car however the cost and challenges associated with repairing my vehicle pushed the process. Mr. Calvin Parnell understood my dilemma and was very patient; he did not rush nor pressure me. He was friendly, professional and courteous and made me smile in spite of the circumstances. Calvin answered my questions honestly and thoroughly, repeating information as often as I needed him to do so. He accompanied me on a test drive so I could best experience the car's performance. I especially appreciated his follow up after my purchase, checking to see whether I had any questions or concerns. I am happy with the 2021 Avalon Hybrid that I purchased and I am beyond satisfied with the EXCELLENT customer service that Mr. Parnell provided. J.Mills More

The best purchasing experience ever. Glad I was referred to Mr. Akinola. He did not let me and my family down and I’ll surely recommend him to Mr. Akinola. He did not let me and my family down and I’ll surely recommend him More

Alexis was a fabulous salesman! He was honest, efficient, kind, and informative. It was a pleasure to work with him to purchase a pre-certified used vehicle. kind, and informative. It was a pleasure to work with him to purchase a pre-certified used vehicle. More

I’ve bought/leased 4 cars with Heritage. This time with Alexis was by far the best experience I’ve ever had. Last week, I started with a dealer at the Owings Mills location (where I had the worst experienc Alexis was by far the best experience I’ve ever had. Last week, I started with a dealer at the Owings Mills location (where I had the worst experience ever). I was rushed and argued with over my preferences, trade in value and financing. Out of frustration and feeling like the sales person and general manager at that location weren’t listening to me, I just walked out and called the Catonsville location the next day. Alexis patiently listened to every concern and request I had. He acknowledged and respected the fact that I had already spent 2 days with another dealership and he wanted to turn my experience around into a much better one. Alexis made sure that I was comfortable with my transaction and that I understood every bit of it. There was no condescending mansplaining or confusing beating around the bush. And his knowledge about the cars and their features was extensive. In fact, I don’t think he ever said the words “I don’t know;” he found an answer for every question. As I mentioned, I was trading in my vehicle. There was absolutely no haggling required. Alexis was able to match my offer from a competitor saving me time and money. When it came time to add insurance, he was even able to get insurance quotes from a couple of places for me! Talk about a 1 stop shop! After I signed the dotted line, Alexis came out to my car with me and made sure I connected my phone and set up all of my vehicle preferences (I.e. drive mode, memory seats, height of my trunk door, etc.). He helped me move things from my old car to my new car, he showed me how I would jump my car should anything happen (hybrid cars are a little different). Long story short, he made sure I knew what I had gotten myself into. Even after I drove off the lot, he checked in the next day. I ended up telling him that my mom is also looking for a car and he immediately sent me cars that fit what she was looking for. Buying a car is such a huge experience, second to buying a house. No one should be unhappy or unconfident after such a big commitment. Alexis recognized that and wants his customers to feel good about their purchases. His customer service is unparalleled. I highly recommend him to anyone looking to get into a new (or used) car. More

Never met a salesperson that's most caring in my 30 years of buying cars. He listens and sat in the vehicle with me for over 30 minutes explain the features. of buying cars. He listens and sat in the vehicle with me for over 30 minutes explain the features. More