Heritage Toyota Catonsville

I have purchased my last three cars from James and he has always made my experience a memorable one. He listens and respects the terms I can afford and also has a great sense of humor. always made my experience a memorable one. He listens and respects the terms I can afford and also has a great sense of humor. More

I bought my SUV from Alexis Gutierrez. Me and my wife set an appointment with him a week before: he reached out to us without bombarding my voicemail! When we met Alexis was very welcoming and patient- findi an appointment with him a week before: he reached out to us without bombarding my voicemail! When we met Alexis was very welcoming and patient- finding us the perfect RAV4 within our budget and without all the runaround of other car salesmen. On our visit we met Jovan Severin, the Director of Pre-Owned Vehicles, who gave us the most money for my trade-in. Latoya Gardner, Finance Manager, found us a better interest rate then our pre-approval and made sure our RAV4 keeps its value with a Diamond Ceramic coating; my black car is the glossiest one on the block! I highly recommend you ask for Alexis, Jovan, and Latoya for the best Toyota experience. More

James was enlightening and kind. He made the process of my purchase a very positive experience and although the car I wanted to purchase was sold, arrangements were made early to have another delivered. He my purchase a very positive experience and although the car I wanted to purchase was sold, arrangements were made early to have another delivered. He stayed after hours to complete my car buying process and worked with my specific needs. James was knowledgeable and fun. He will certainly keep you laughing! I love my car. Thank you James. More

I needed a new car after 15 years. I had a great experience here. They had so much patience and care for me. Thank you all!! experience here. They had so much patience and care for me. Thank you all!! More

I have always asked for Robin when any of our cars need servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty w servicing, even if it means changing a day to bring in the car. She is always honest with what work needs to be done... if any like during warranty work on the newer car. When I bring in my older car, I feel comfortable knowing the problem will be taken care of without any extra charges. She is sensitive to customer needs, time crunches and stays in touch for notification of work completed. More

I've had 6 Toyotas, never needed Warranty service. On 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the 4/20/19 I bought a 2019 RAV4 Hybrid at Heritage Toyota Catonsville. Summer 2019 I transported a load of luggage, food & gear for a family of 5 to the beach. I've transported the same load dozens of times before in my 2006 RAV4 and 2012 Prius. But the cargo floor supports of the 2019 collapsed. The dealer denies warranty coverage, saying that Toyo HQ cites "external influences." Dealership and Toyota HQ explained that the “external influences” were overloading of the cargo floor. But as the 2006 and 2012 Toyotas suggest, these were normal conditions the cargo supports should have handled. They did not handle them due to defects in the car. It's like saying that the failure of defective windshield wipers is due to an external influence - heavy rain - so their failure to wipe the windshield is not covered under warranty. Unless the 2019 is not designed to handle loads the 2006 and 2012 can, ambiguous reference to “external influences” is a bogus reason to deny warranty repairs. This bogus reasoning was repeated by both dealership and Toyota HQ representatives. More

Excellent job. Was thorough and took care of us. Made my wife and young son feel very comfortable during the sale. Followed up right away. wife and young son feel very comfortable during the sale. Followed up right away. More

i had a very productive and positive time working with James! he was very helpful and a joy to be around! five stars for sure James! he was very helpful and a joy to be around! five stars for sure More

Heritage Toyota Catonsville (HTC) is outstanding: Great Facility, Great Representatives, Great Service. Many Thanks to James Akinola! I will definitely recommend HTC to family & friends. Facility, Great Representatives, Great Service. Many Thanks to James Akinola! I will definitely recommend HTC to family & friends. More

Our experience with Mr James was quite a remarkable one .Hes welcoming an above all customer’s satisfaction is his top priority Secondly he does not only wants u to buy thier products but u buying what u r .Hes welcoming an above all customer’s satisfaction is his top priority Secondly he does not only wants u to buy thier products but u buying what u really like More