Heritage Toyota Owings Mills

Buying my new Highlander was a very good experience. There was very little going back and forth, R & H was willing to give me what I was looking for in both price and trade-in. I have been dealing with There was very little going back and forth, R & H was willing to give me what I was looking for in both price and trade-in. I have been dealing with R & H for many years, and I hope the relationship continues. So recommending R & H is a no brainer. More

I am very satisfied with the dealership especially to Carlos Subido for assisting me in purchasing this wonderful family vehicle. Now, my wife and I do not have difficulties any more in placing our baby Carlos Subido for assisting me in purchasing this wonderful family vehicle. Now, my wife and I do not have difficulties any more in placing our baby in the infant care seat at the back because the 2011 Sienna SE is very useful compared to our previous vehicle that we trade in which is the 2-door scion tc. I really appreciate all the effort of all the staff who helped me throughout the entire process of purchasing this mini-van. Special thanks to Carol Michael, Patrick Jensen, and especially Carlos Subido for their extraordinary customer service. I am very much satisfied and I love my car! =) More

Best deal around on a new car - 0% financing + 2 yrs. free maintenance, plus Toyota reliability. Sales staff is direct and does not try to play games. Great selection as well. This is my second car I' free maintenance, plus Toyota reliability. Sales staff is direct and does not try to play games. Great selection as well. This is my second car I've purchased from this dealership and have recommended them to my family and friends. More

Once I made up my mind, which took me a long time (and Sam was very paitent with me), he worked quickly to get me in the car I wanted and we stayed within my budget. He was very pleasant to work with and Sam was very paitent with me), he worked quickly to get me in the car I wanted and we stayed within my budget. He was very pleasant to work with and you can tell he knows his business. I love my new Toyota!!! More

My husband and I have been very impressed and pleased My husband and I have been very impressed and pleased with R&H Toyota's service department (which we have been using to have our vehicles serviced My husband and I have been very impressed and pleased with R&H Toyota's service department (which we have been using to have our vehicles serviced & maintained.. for the last several years). We had never purchased a vehicle from R&H. But, we have been very happy with their service.. so we decided to check them out! Upon our arrival we were promptly greeted by Rado. He was very pleasant, courteous, and friendly. We told him we were shopping for a new 4Runner, Limited Edition. He showed us the Limiteds. We took one for a test drive and loved it! We were quoted a price, and then left... as this was our first time visiting R&H sales and our first stop of 2 dealers we planned to visit. We then went to the 2nd dealer, (from whom we had purchased several vehicles from in the past). We came close to buying a 4Runner there, but were very unhappy with the insulting amount we were offered for our trade-in. (When one buys 5 vehicles, from one dealership.. one expects a little loyalty, courtesy, and fairness.. in return) My husband went back to R&H Toyota. He spoke with Tracy Reich, who gave us a fair price on the 4Runner and a more than fair amount for our trade-in. We purchased the SUV and are so pleased (with R&H and our new 4Runner!) R&H Toyota sales has gained us as new customers! The "paperwork" went smoothly and was painfree with, Connie. And, Carol (in vehicle protection) was such a pleasure to chat with! The atmosphere at R&H Toyota is "small town", "family like", personal, and friendly. And, my new 4Runner.. was not just hurried through the car wash... it was spotlessly detailed! Rado has called to check on us.. to see how we like our 4Runner and if we have any questions. All is well, we are very pleased! More

This is my second car with R&H Toyota. Evon Greene is the friendliest, most helpful salesperson. He's very straight forward and clearly cares about his customers. He answered all of my questions and helped m friendliest, most helpful salesperson. He's very straight forward and clearly cares about his customers. He answered all of my questions and helped me pick the best car for me. I never felt pressured to buy or like he was ripping me off. I have no doubt that my family and I will continue to return to R&H Toyota. More

The sales rep. was really nice and the price was quite reasonable. I checked other dealers on line and no one could beat the price. We even went to a dealer for the same model, but 2 years newer and the p reasonable. I checked other dealers on line and no one could beat the price. We even went to a dealer for the same model, but 2 years newer and the price was almost $6,000.00 more. We are quite satisfied with our purchase. The next time I go shopping for another car, you'll be the first place I go to! More

Are there Negative numbers for the rating? This has been the worst experience I have ever had with an auto dealer. I bought a used truck from R&H. The radio was wired incorrect/ door sensor was broken the c the worst experience I have ever had with an auto dealer. I bought a used truck from R&H. The radio was wired incorrect/ door sensor was broken the check engine light came on within a week and when I as for them to repair the truck all I got was Attitude about how I should be thankful they are willing to fix the problem. I was given a small toyota as a loaner, I bought a truck. When I asked if they could return my truck to me and pick up there loaner b/c i couldn't make it up back to the dealer for a few days.Mr. Kempa laughed at me. and said the best they could do is meet me half way. "it isn't our fault you live so far away". I feel that all of the problems could have been discovered and fixed before it was placed on the lot. More

overall, great satisfaction over the two days visit. sales representative was with great pofessionalism in dealing with us. certainly, we were given options to come up with our decision with his recomen sales representative was with great pofessionalism in dealing with us. certainly, we were given options to come up with our decision with his recomendation and thoughts. we would recommend him including your dealership. More

Sam was very good to work with and helped us get our new Toyota RAV4! We really wanted a Pyrite Mica RAV4 and there was only one on the lot. Even though it was a new car, there were 3,000 miles on it. Sam h Toyota RAV4! We really wanted a Pyrite Mica RAV4 and there was only one on the lot. Even though it was a new car, there were 3,000 miles on it. Sam helped lower the price to make it worthwhile for us. Thanks Sam! More