Heritage Toyota Owings Mills

John Kim, the general manager, is terribly rude, bossy and arrogant. His sales manager Chris cheated. Chris told me again and again that he would give me a better price than listed on a promotional ema and arrogant. His sales manager Chris cheated. Chris told me again and again that he would give me a better price than listed on a promotional email to me if I went to his store when I asked him about his price over the phone. I told him it would take me 1 and a half hours to get to his store, so I did not want to waste my time if his price was not better. He kept promising his price and refused to give me the price over the phone. After I got to the store, Chris was not available, so John Kim talked with me. He told me the price but it's higher than the list price. I told him what Chris promised me and I wanted Chris to apologize to me. John Kim refused to ask Chris to come and asked us to leave, otherwise he would call the police. He does not care what I was told by Chris and said he could do wahtever he wanted as this was his store. He did call the police and we had to leave as the store is a private property. More

Brian is very good. He helps me buy the car with good deal.Thank you very much He helps me buy the car with good deal.Thank you very much More

Upon contacting the dealership in the dealership I was welcomed and my sales representative Katie Harold was very helpful, insightful, and all around amazing. I wound up leaving with a vehicle that I ve welcomed and my sales representative Katie Harold was very helpful, insightful, and all around amazing. I wound up leaving with a vehicle that I very much love at a great price and great prize and I would recommend command not only the dealership but my sales representative to anyone. And I will be returning for another vehicle soon for my roommate. More

Thanks for Brian Park’s assistance and always quick respones, we have finally purchased our first family. SUV! He makes the whole transaction easy for us. respones, we have finally purchased our first family. SUV! He makes the whole transaction easy for us. More

Stephanie went over and beyond what a great customer service and finance rep has to do. She took the time to explain everything in great detail and after things were finished and we found things were n service and finance rep has to do. She took the time to explain everything in great detail and after things were finished and we found things were not as we expected with the vehicle, she went out of her way to help get things straightened out and help us leave happy. You have a gem in Stephanie! More

Good communication. Smooth process. Agent was professional and asked all questions and concerns that I had. Smooth process. Agent was professional and asked all questions and concerns that I had. More

Brian Park was a great salesman! Very patient and kind. He explained everything well. He will do well for the company Very patient and kind. He explained everything well. He will do well for the company More

Brian Park was excellent! Ask for Brian for excellent customer care and service! Highly recommend him Ask for Brian for excellent customer care and service! Highly recommend him More

Very very good dealership very very good employees STEPHANIE THORNTON ONE Word Magnificent!! One more word fantastic !! The best The one and only Thank!! you Stephanie STEPHANIE THORNTON ONE Word Magnificent!! One more word fantastic !! The best The one and only Thank!! you Stephanie More

The experience here at heritage was welcoming from start to finish. Special thanks to Arbaz for making the car-buying experience great! to finish. Special thanks to Arbaz for making the car-buying experience great! More