Heritage Toyota Owings Mills

Alex went above and beyond to help me get the vehicle I wanted . Great customer service very friendly staff ! Highly recommended Alex and this dealership! Thank You Alex I love my new 2021 4-Runner !! wanted . Great customer service very friendly staff ! Highly recommended Alex and this dealership! Thank You Alex I love my new 2021 4-Runner !! More

Dealer ship was amazing, salesman was amazing, could not complain at all about how the buying process went, financial was amazing and did the best they could and beyond, would shop here again. complain at all about how the buying process went, financial was amazing and did the best they could and beyond, would shop here again. More

Greydi is a first class salesman who is professional and polite. No smoke and mirrors, complete transparency from sales to financing. I usually dread dealerships but the entire experience was a pleasure. De polite. No smoke and mirrors, complete transparency from sales to financing. I usually dread dealerships but the entire experience was a pleasure. Definitely my go to dealer for the future. More

Alex was quick and efficient. He made the process of buying our car easy and fun. He took very good care of us and made sure we were satisfied. buying our car easy and fun. He took very good care of us and made sure we were satisfied. More

From the moment I entered the dealership, I was greeted, my needs assessed, and I was being shown vehicles within 15 minutes. I worked with Greydi and he was pleasant, knowledgeable, and friendly. The Fin my needs assessed, and I was being shown vehicles within 15 minutes. I worked with Greydi and he was pleasant, knowledgeable, and friendly. The Finance team worked with me and kept me informed through the entire process. I dread going to car dealerships. Heritage Toyota complexly changed my thinking because I was not pressured and their professionalism was top notch. I would repeatedly buy vehicles from this dealership and recommend to everyone I know. Thanks Heritage Toyota team! More

I don't like buying cars from dealers. But I loved buying a car from Alex Kaftol at Heritage Toyota. Unlike most experiences, there was no 'pushing' us to buy a newer more $$$ car, no haggling, no high press a car from Alex Kaftol at Heritage Toyota. Unlike most experiences, there was no 'pushing' us to buy a newer more $$$ car, no haggling, no high pressure. Alex helped locate the car we were interested in (which hadn't even been fully listed yet), emailed us photos to make sure it was correct, drove it to their dealership for us to test drive, and had it fully detailed by the time we were done signing our paperwork. Such a smooth, stress-free experience! Erika in finance worked with our local Credit Union to give us the best loan on the car. And she honestly listened to us when we discussed the 'value' of adding a protection/service plan. This was the best experience we've had in so many years and we're loving our purchase. Thanks Alex, Erika, & the Team at Heritage Toyota in Owings Mills! More

Alex and everyone at Heritage Toyota Owings Mills made me feel comfortable and taken care of throughout the process of buying my new truck. They were able to get the truck I wanted from another dealer so I d feel comfortable and taken care of throughout the process of buying my new truck. They were able to get the truck I wanted from another dealer so I didn’t have to travel far. A+ service More

Alex was great, reason I didn’t give him 5 stars is because I purchased a 33,000 car and was only given a 1/2 tank of gas. I was not given the option to keep my hard tags and I was pressured into chang because I purchased a 33,000 car and was only given a 1/2 tank of gas. I was not given the option to keep my hard tags and I was pressured into changing my insurance prior to speaking with finance; i change my insurance prematurely and left without the vehicle. Carlos in finance was unprofessional. Erica in finance was very professional. More

I had just traded my old RAV 4. Alex really helped and organized my trade in. He was very kind. I highly recommend working with him. organized my trade in. He was very kind. I highly recommend working with him. More

Awesome sales representative, knowledgeable, professional, and efficient. Denise took the time to answer all our questions. Will certainly recommend her to my family and friends! professional, and efficient. Denise took the time to answer all our questions. Will certainly recommend her to my family and friends! More