Heritage Toyota Owings Mills

awesome experience! I would highly recommend this dealership to anyone! I’m extremely satisfied with the service that was provided. Also, im very thankful for Teah Wedloc I would highly recommend this dealership to anyone! I’m extremely satisfied with the service that was provided. Also, im very thankful for Teah Wedlock for helping me purchase my very first NEW vehicle! She provided great service. She was extremely nice to my grandmother & I, making this experience much easier. Thanks for your guidance and professionalism. Thanks again Teah!! More

Successful experience Our trip to Heritage Toyota was a successful one. We were treated with respect and everyone we worked with was professional and well versed in the veh Our trip to Heritage Toyota was a successful one. We were treated with respect and everyone we worked with was professional and well versed in the vehicles as well as financing options. Our salesman was open to our situation and provided us with options to meet our needs. We were pleased and it made the 2 plus hour drive worth the time. More

Excellent Joey is a nice guy, he gave me many advices which are very helpful. This is my first new car, I'm still not believing that I have it now, it is so qui Joey is a nice guy, he gave me many advices which are very helpful. This is my first new car, I'm still not believing that I have it now, it is so quick. But the price is ideal for me. More

Professional and Ease Ryan and staff really made this car buying experience very painless and easy. Everyone is friendly and true to the profession. A breath of fresh air Ryan and staff really made this car buying experience very painless and easy. Everyone is friendly and true to the profession. A breath of fresh air in car buying rarely seem . Highly recommend to my friends and family. More

Great customer service! We went to buy a new Prius after my 2005 died. We had Ryan Weyler. We were buying as Consumer Reports members. Found a cheaper older model with all th We went to buy a new Prius after my 2005 died. We had Ryan Weyler. We were buying as Consumer Reports members. Found a cheaper older model with all the trimmings. Got a good deal. Happy with the new car. More

Excellent Price and Product and Excellent Customer Service As someone who works in customer service I appreciate a small, family business which gives you 500% customer service! R and H Toyota was a favorite of As someone who works in customer service I appreciate a small, family business which gives you 500% customer service! R and H Toyota was a favorite of mine. I didn't know what to expect when Heritage took ownership of this family business. Happy to say my experience last week was a great one: I walked into the show room hoping to look at a used Prius to replace my older Prius. Carlos in sales was an immediate help. He worked with me for a few hours making sure that I found the best car for me based on my needs and requests. To make a long story short, Carlos recommended I purchase a 2018 Prius 2 instead of a high mileage used Prius! He tried very hard and we looked at many different Prius cars (numbers 3 and 4). Anyway Blake and Jason in sales were fair with me as well making me a fair offer on my older car. Adam took the extra step with my financing by allowing me to change the length and payment amount to satisfy my financial needs. Carlos continued his excellent customer service the following day by making sure I had a loaner car to get to where I work while Heritage installed a satellite radio in my car. In addition Mike Young from Service called and arranged for me to drop my new car off to get my clear, plastic hood protector installed next week. Mike also arranged for me to get a loaner car so that I could get to work that day as well. I will surely recommend Carlos and this dealership to anyone I know searching for an auto. More

Excellent Advisor Eric Suetrong was my adviser for the repairs on my 2001 Camry and was excellent in the execution of his duties. He demonstrated an excellent knowledg Eric Suetrong was my adviser for the repairs on my 2001 Camry and was excellent in the execution of his duties. He demonstrated an excellent knowledge of the product and the requirements to provide a great result. I am completely satisfied with the services provided and will be using Eric again. More

Purchase With Minimal Hustle Ryan was very knowledgeable about the purchased truck, dealership processes and its customer’s needs. Both the buyer and the seller were able to save Ryan was very knowledgeable about the purchased truck, dealership processes and its customer’s needs. Both the buyer and the seller were able to save time, as well as to amicably agree on pricing. It was indeed a quasi stress free purchase, which is unusual. Ryan, the sales representative, was helpful, energetic and professional. More

Joey Cheng was extremely professional & extremely competent. The Financial person made a hard sell for additional warranties and I didn't appreciate that. The sales manager approved only $1,000 of a $1,500 reque The Financial person made a hard sell for additional warranties and I didn't appreciate that. The sales manager approved only $1,000 of a $1,500 request from me. I was not surprised or upset by either of these things. The competence and professionalism of the salesman, Joey Cheng, more than made up for it More

great people to work with Ms thorton was very helpful and friendly on a rather boring subject matter ie paperwork. As I was an out of state buyer she took the time to answer m Ms thorton was very helpful and friendly on a rather boring subject matter ie paperwork. As I was an out of state buyer she took the time to answer my many DMV type questions , great job . Thank you Dan and Barb from delaware More