Heritage Toyota Owings Mills

Excellent fast service Our salesman, Ryan, was extremely attentive! He was extremely honest and helpful right from the beginning. He was able to provide accurate numbers and Our salesman, Ryan, was extremely attentive! He was extremely honest and helpful right from the beginning. He was able to provide accurate numbers and information which made the entire process run smoothly. He went out of his way to make sure that we were taken care of even after the transaction was completed. I would highly recommend him and this dealership I did not receive the same assistance and care from other dealers. More

Great car buying experience Everyone that helped get me a new car was great. I got exactly what I was looking for at a great price. I would definitely come back next time I’m loo Everyone that helped get me a new car was great. I got exactly what I was looking for at a great price. I would definitely come back next time I’m looking for a new car. More

Excellent Thanks to Carlos, I trade my Rav4 to a toyota sienna. The offer for the trade and the price for my new van is excellent. Thank you for helping me to Thanks to Carlos, I trade my Rav4 to a toyota sienna. The offer for the trade and the price for my new van is excellent. Thank you for helping me to get the GAP refund! More

Best deal I could find and with excellent customer service This dealership, especially the car dealer, is an excellent place to buy a car from. I bought a new car from here at the best price I could find. It w This dealership, especially the car dealer, is an excellent place to buy a car from. I bought a new car from here at the best price I could find. It was a very professional environment with no funny business, and helpful staff. Would recommend buying from here. More

Toyota Owings Mills provided the best car buying experience Teah provided the best price for the 2018 Toyota Camry out of all the other car dealerships in MD and VA that I spoke with. None of them could match h Teah provided the best price for the 2018 Toyota Camry out of all the other car dealerships in MD and VA that I spoke with. None of them could match her price, and there was zero unnecessary haggling when doing business with her. She was extremely attentive and I appreciated her attention to detail during the whole process. If you want a smooth and easy car buying experience, I would recommend Teah. More

Great dealership. Buying experience was smooth and a bliss. Carlos was knowledgeable and patient with all my questions, taking his time to show me the diff dealership. Buying experience was smooth and a bliss. Carlos was knowledgeable and patient with all my questions, taking his time to show me the different models of the car I wanted , even taking me to their off site to pick the model and color I wanted.Will buy there again. More

Quick! Our experience was with Will and he was a pleasure to work with! Last time I bought a car is was an all day drawn out experience and all around misera Our experience was with Will and he was a pleasure to work with! Last time I bought a car is was an all day drawn out experience and all around miserable. This took 3 hours and he was easy to sit with. More

Professional, Courteous & Excellent Follow Up I have had several experiences with Heritage Toyota Service Center fo my 2010 Toyota Prius III. All 3 appointments were originally prompted by a Reca I have had several experiences with Heritage Toyota Service Center fo my 2010 Toyota Prius III. All 3 appointments were originally prompted by a Recall/Extended Warranty Issue Toyota sent me. My first experience was with a different Service Advisor which was such a poor experience I nearly complained to the DealerShip Owner. My second appointment was scheduled online with Dave Bambino. I was pleasantly surpised to find Mr. Bambino friendly, knowledgable, honest and someone who understands that Outstanding Customer Experiences are driven by UNDER - PROMISING , and OVER- DELIVERING. Mr. Bambino does not conduct himself like a desperate Used Car Salesman who would sell his own Mother services he knew to be both unnecessy at best, unethical at worst. My third appointment with Mr. Bambino again consisted of scheduling a Toyota issued Warranty Service. I was impresed that Mr. Bambino took the initiative to explain to me that due to the fact that this particular Warranty Recall Issue has only just been made public and politely explained to me that due to high demand, he did not have the necessary parts in stock, but would order them for me and call mme hen they arived. Through NO FAULT OF Mr. Bambino, I erroneouly gave him an old Contact Telephone Number making it impossible to reach me. I happened to call him many months later to follow up on the Backordered Parts, and Mr. Bambino explained that he had been tryng to contact me for months but was unable to due to my providimg an outated number. He explained apologetically that he had since provided these parts to another customer and I insisted this was in no way his faukt. I was happy to wait for the replacement parts and upon arrival, he could reach me on my updated contact number. Mr. Bambino wanted to help me fix a problem I CREATED and went out of his way to secure the parts that same day! The work was completed AHEAD of the promised time and to make the experience Exceptional, Mr. Bambino offered me a method to pay for my repair costs when i got stuck in traffic and knew I could NOT make it to Heritage by closing! To make a bad situation worse, I realized while just 5 minutes away from Heritage I had forgotten my Wallet and Credit Cards!! Dave came to the rescue and offered me an innovative way to pay online and I was able to pick up my Toyota after all these Self Imposec obstacles thanks to Mr. Bambino. Thank You Kindly Dave! You’re a Lifesaver. Regards- Gil Messick More

Great customer service This dealership was a top notch. Went to visi Carlod Subido, who always keep intouch with us....he is a frendly, helpful and hones salesman thats why This dealership was a top notch. Went to visi Carlod Subido, who always keep intouch with us....he is a frendly, helpful and hones salesman thats why we are looking for our third buy with toyota under Carlos. More