Heritage Toyota Owings Mills

Awesome customer service The employees are great especially the sales (Carlos Subido)for showing us the different types of 4Runner models patiently and Ms Stephanie for findin The employees are great especially the sales (Carlos Subido)for showing us the different types of 4Runner models patiently and Ms Stephanie for finding the right amount for our budget. More

Greatness experience purchasing a 2018 Highlander Steve Poisal was extremely responsive to our inquiries and found the car we wanted with the best price of all dealers we had contacted. Carlos was gr Steve Poisal was extremely responsive to our inquiries and found the car we wanted with the best price of all dealers we had contacted. Carlos was great in showing me all the new technology and safety features of the Highlander. I highly recommend working with both of them! More

First car buyer Will was absolutely the best salesman ever! I was a little nervous about buying my first car, but he made it completely worry free! I will be telling Will was absolutely the best salesman ever! I was a little nervous about buying my first car, but he made it completely worry free! I will be telling everyone to go to Will for their next Toyota!! More

4Runner way of life I'd always wanted a 4Runner and everyone at Heritage Owings Mills worked to make sure it'd become a reality. Not enough can be said about the profess I'd always wanted a 4Runner and everyone at Heritage Owings Mills worked to make sure it'd become a reality. Not enough can be said about the professionalism of my salesperson, Will. He was knowledgeable, persistent (not pushy), and willing to go the extra mile to make me a 4Runner owner. The rest of the team were just as professional and so easy to get along with, it felt less like a process and more like hanging out and ending up with a truck I'd always wanted--albeit, after signing the contract! I'll definitely recommend Heritage Toyota in Owings Mills to all my friends and family. Well done! More

Easy buying experience Will Brown was great to deal with, he is very professional and responsive. I shopped two other dealers and was the most comfortable with Will and the Will Brown was great to deal with, he is very professional and responsive. I shopped two other dealers and was the most comfortable with Will and the team at Heritage. More

Excellent and friendly service I didn't have an appointment . I drove in and Alphonse quickly diagnosed my problem, gave me an accurate time for the repair to be made , and an accu I didn't have an appointment . I drove in and Alphonse quickly diagnosed my problem, gave me an accurate time for the repair to be made , and an accurate estimate of the cost. You treat customers with royalty, Thank you More

Just perfect Ryan is a outstanding professional salesmen. Thanks to Ryan I have a new RAV4. He knows and is up to date on all communication platforms. This is a tremendous advance and something to reward. Thanks to Ryan I have a new RAV4. He knows and is up to date on all communication platforms. This is a tremendous advance and something to reward. More

Erica is great! I bought two cars from Erica in the past one year. Among the sales people I have seen, she is the best! I think she is very professional and has great I bought two cars from Erica in the past one year. Among the sales people I have seen, she is the best! I think she is very professional and has great passion for what she is doing. I would recommend her to anyone who is looking for a happy car shopping experience! More

Happy Customer This review is long overdue but I have been preoccupied dealing with the horrible customer service at my local BMW place. Just wanted to mention Tony This review is long overdue but I have been preoccupied dealing with the horrible customer service at my local BMW place. Just wanted to mention Tony Pulignani did a great job on getting my issues resolved quickly. Customer service is his number concern. I am thrilled with the experience I had at your dealership. This dealership is outside my local area, but I told Tony I will definitively be back for a new Toyota when my 11 year Sequoia needs to be replaced. My husband is a BMW lover but after our last experience with them, I think I have changed his mind. Great job on customer service !!!! BMW could learn a few things. More

Awesome Job! I had to buy a car unexpectedly and really hate the whole process of buying a car. Erika got us into a Rav4 lease with the payment I could afford it a I had to buy a car unexpectedly and really hate the whole process of buying a car. Erika got us into a Rav4 lease with the payment I could afford it and she even worked some magic to get me the color I REALLY loved! It was totally unexpected and we are so happy! More