Heritage Toyota Owings Mills

Everyone is very friendly and helpful! Derek Booth was a friendly, "no pressure" salesman who made my first car buying experience incredibly pleasant! The entire staff we interacted with we Derek Booth was a friendly, "no pressure" salesman who made my first car buying experience incredibly pleasant! The entire staff we interacted with were as helpful as could be. They really made sure I got what I wanted in my new car. More

Dennis made buying two cars a pleasant experience!! Dennis Margroum, at R+H, was the perfect salesperson for my husband and I. We each bought a car; Camry for him and Scion XB for me. Dennis was knowled Dennis Margroum, at R+H, was the perfect salesperson for my husband and I. We each bought a car; Camry for him and Scion XB for me. Dennis was knowledgeable and goodnatured; and addressed all of our concerns and needs, by patiently listening and answering our many questions. Since I wanted a small car with lots of trunk space, Dennis suggested the Scion (a car I had not seen or heard of before). His suggestion was right-on-the-mark. As soon as I sat in it, I knew it was for me. R+H honored the TrueCar price and we ended up leasing both cars. Dennis explained all of the cars' features before driving each car off the lot. Thank you Dennis, for making our car-buying experience comfortable, pleasant, and homey!! More

Friendly and efffective car consultation Carlos is a top notch salesman and consultant. He was patient and knowledgeable. He made car buying an experience and not a chore. With Carlos I was a Carlos is a top notch salesman and consultant. He was patient and knowledgeable. He made car buying an experience and not a chore. With Carlos I was able to understand the vehicle's capabilities and make effective decisions.. I recommend Carlos and R&H without reservation. Yale H. Caplan More

Three-plus hours to purchase a vehicle? No thanks! I recently purchased a new Camry at R&H as they had the exact model and color scheme I wanted in stock. Having previously had a poor experience at R&H I recently purchased a new Camry at R&H as they had the exact model and color scheme I wanted in stock. Having previously had a poor experience at R&H when purchasing by prior Camry, one would question why I went back. Needless to say, nothing changed from 2012 to 2014, as it once again took me over three hours to complete the sales process. I am usually not one to write online reviews; however, I recently purchased at new Highlander at Bill Kidd's, and my purchase process from start to finish was vastly superior to the one I was treated to at R&H. That said, I would encourage you to reach out to Mike Thornton at Bill Kidd's if you are serious about buying a Toyota and want to be treated to an enjoyable car buying experience. One hour from start to finish, the way a car should be purchased. Additionally, Mike is not opposed to negotiating a price via email, a process one would think all dealers would be open to today given the prevalence of email usage. If I email a dealer about a car, I don't want a call from an annoying salesman asking me to come in for a test drive (R&H approach), I want to know the availability of the vehicle and what you are willing to sell it for (Bill Kidd's approach). More

Excellent Service Great service department. Provided me a loner car without asking when I was in a for a service. I was suppose to get a shuttle ride but they were not Great service department. Provided me a loner car without asking when I was in a for a service. I was suppose to get a shuttle ride but they were not allowing their drivers on the road due to the snow and ice but allowed me to have a loner till my car was ready. This was really excellent and I am grateful for it. More

Newrav4owner Great customer service! We were in between the Ford Escape and the Toyota Rav4. R&H Toyotas manager personally came over to ask us what they could do Great customer service! We were in between the Ford Escape and the Toyota Rav4. R&H Toyotas manager personally came over to ask us what they could do to convince us to buy a Toyota. The staff really worked with us breaking down the financing and price. Were very hospitible when dealing with us. Make sure you ask for Rado! More

super excellence It was an excellent experience with R & H! Especially with Mr. Subido he was very detailed inexplaining everything to my son and I. I do appreciate th It was an excellent experience with R & H! Especially with Mr. Subido he was very detailed inexplaining everything to my son and I. I do appreciate the services rendered to us. Thanks and i wish you all the best in the future. I will be recommended customers. More

Excellent experience with Mr. Steiner Bought a Camry last week. Was really happy dealing with Mr. Rob Steiner. Very friendly, professional. Took care of all my requests. On top of that, go Bought a Camry last week. Was really happy dealing with Mr. Rob Steiner. Very friendly, professional. Took care of all my requests. On top of that, got a nice price. In all, a great experience. Strongly recommend Rob and R&H Toyota. More

Excellent Experience! We just purchased our Toyota Sienna from Evon Greene at R&H a couple of weeks ago. My husband and I were completely satisfied with the process from b We just purchased our Toyota Sienna from Evon Greene at R&H a couple of weeks ago. My husband and I were completely satisfied with the process from beginning to end. We visited several dealerships as we were shopping around and interacted with multiple sales people. Evon and R&H were way ahead of the rest which is why we ultimately made our purchase there. The Sales Center was bright and inviting, there was a wide range of inventory on hand, and we were treated courteously and professionally by everyone we encountered. Evon was fabulous to work with...he knew his Toyota's, he was engaging, he followed up and delivered on everything he said he would, he was exceedingly professional yet very personable, and most importantly, he guided us toward the purchase of our 2015 Toyota Sienna AWD Limited! We are extremely happy and are loving our vehicle. We will definitely recommend R&H and Evon to people we know. More

It was a good experience with the staff especially Mr Subido I had a good experience dealing with Mr Carlos Subido,he was very professional, very kind,friendly and very accomodating. Keep up the good work Carlos I had a good experience dealing with Mr Carlos Subido,he was very professional, very kind,friendly and very accomodating. Keep up the good work Carlos. More