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Heritage Toyota Scion Owings Mills - Service Center
Owings Mills, MD
88 Reviews
88 Reviews of Heritage Toyota Scion Owings Mills - Service Center
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October 01, 2020
The absolute WORST advisor I have ever encountered. Unprofessional and disrespectful beyond belief!!! I will NEVER EVER step foot in this establishment EVER again! Do yourself a favor and take your veh Unprofessional and disrespectful beyond belief!!! I will NEVER EVER step foot in this establishment EVER again! Do yourself a favor and take your vehicle elsewhere to be serviced! More
by lkt31
Employees Worked With
Alphonse Warner
Helpful August 17, 2020
Justine was great! He is so friendly every time I come in there and has a great attitude. He is always helpful in explaining what services I need for my car! there and has a great attitude. He is always helpful in explaining what services I need for my car! More
by Chrissy1
Employees Worked With
Justin Ritter
July 25, 2020
Excellent Service Britt was very efficient and friendly. She keep me informed on my vehicle every step of the way. I would highly recommend her and would only use her f Britt was very efficient and friendly. She keep me informed on my vehicle every step of the way. I would highly recommend her and would only use her for my future vehicle service needs. Thank you More
by brucecarrphoto
June 10, 2020
Kate was able to assist me when other service assistants were not. We had a broken "coin holder" while still under warranty and in 2 previous service sessions they said they would have to charge me to fix were not. We had a broken "coin holder" while still under warranty and in 2 previous service sessions they said they would have to charge me to fix it. I think it was about $75. She was able to help me. More
by Monty
Employees Worked With
Kate Strumsky
June 01, 2020
Justin is good service adviser I always try to make appointment with Justin. He does his job very well and fast, and in courteous manner. I had other service guys as well, but Justi I always try to make appointment with Justin. He does his job very well and fast, and in courteous manner. I had other service guys as well, but Justin is the best among them. Thank you More
by Lenny
Employees Worked With
Justin Ritter
June 01, 2020
Shuttle fail to pick me up at requested time of 5pm as my work day ends. They driver never showed nor call thankfully my co-worker stayed behind and eventually offered a ride to the service center. I request work day ends. They driver never showed nor call thankfully my co-worker stayed behind and eventually offered a ride to the service center. I requested to speak with a manager MIKE came out and was totally unapologetic. I explained To him a shuttle was requested at 12pm after The car was dropped off. Given I used the shuttle to return to my office I expected the advisor to place a note in my file but he didn’t and then I was stuck being late for pickup at my kids daycare. And that’s just the beginning, save yourself time and money and find another service center... I Probably not heritage again but it’s the only service center close to work and home where I can use the shuttle service. More
by Toyota owner
January 21, 2020
Poor Customer Service/Misdiagnosis I brought my car in due to having no heat and asked the staff to diagnose and see what the issue was. I was informed that it was a faulty thermostat. I brought my car in due to having no heat and asked the staff to diagnose and see what the issue was. I was informed that it was a faulty thermostat. I asked the rep if that would fix the problem. He definitively said yes so I agreed to pay close to $400 to have it fixed. Once the thermostat was in, I was told that I actually need a water pump! On top of that, my key was broken and they tried to cover it up by saying these things happen with older keys. A CHUNK is missing out of my keypad! The rep tapes my key up and offers NOOOO resolve! I speak with Mike the Manager and was asked if I wanted the water pump fixed AFTER telling me that the technician wasn't sure if that is even the problem. Mike the Manager agreed to giving me a new key only after I said that I was coming there today and a key needs to be made available. The lack of professionalism makes me question who let this guy even become a Manager! More
by TracyO
Employees Worked With
Mike Young, Alphonse Warner
December 09, 2019
On December 9, 2019, I was scheduled for body work on my Toyota and scheduled maintenance. When my husband and I entered the office to fill out the paperwork and my husband started to sit down and was told Toyota and scheduled maintenance. When my husband and I entered the office to fill out the paperwork and my husband started to sit down and was told that he couldn’t sit in the only chair left in the office because the employee doesn’t like for anyone to stun his chair. How disrespectful to a paying customer. So he had to go out while I did the paperwork. I felt very disrespected and this will be my last time here. More
by Fannie
Employees Worked With
Jeff
September 26, 2019
Advisor gave false information This Advisor gave me false information about my RAV4 Hybrid transmission service. He told me the transmission was "flushed" and a Flush Kit with some This Advisor gave me false information about my RAV4 Hybrid transmission service. He told me the transmission was "flushed" and a Flush Kit with some additive/conditioner was used in the vehicle. After speaking with the Service Manager, I discovered that Mr. Gold was feeding me false information about the service, both what was done and what parts were used. And when I told him that another service advisor told me something different, he implied they lacked education about the vehicle. Very disheartening that this advisor knew little about this service yet attempted to BS me with false information. More
by mpmiller37
Employees Worked With
Jake Gold
June 22, 2019
Unsanitary service and Poor response to clients complaint Very disappointing, offensive, and disgusting! Went there for scheduled service. I got my car back with stinky driver's seat, a very offensive body od Very disappointing, offensive, and disgusting! Went there for scheduled service. I got my car back with stinky driver's seat, a very offensive body odor coming from someone's behind. It's not very hygienic and very unsanitary to return the car with disgusting body odor. The moment I opened the door the smell was very strong and I refused to sit on it, I went to the staff and the she sprayed a personl sanitizer and told me that she will inform her manager. I pulled off thinking that it would be OK, I wasn't able to exit the parking because the odor was unbearable. I pulled over, got off the car and bought a wipe cleaner and a car freshener at the service center, I cleaned it myself. I felt disrespected by someone who left the odor, I was very angry and the experience ruined my day. I will not ever go back there! More
by Pablo
Employees Worked With
Mike Young, Britt Thobe
