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Heritage Toyota Scion Owings Mills - Service Center

Owings Mills, MD

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88 Reviews

88 Reviews of Heritage Toyota Scion Owings Mills - Service Center

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June 04, 2019

Unusual Experience Usually, the service, at not just this service center but others too, falls well below the standard one would anticipate from Toyota. I was pleasantly More

by Ebenezer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Britt Thobe
Jun 09, 2019 -

Heritage Toyota Owings Mills responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything we can do for you. Take care.

May 31, 2019

Best service in town I have been coming to heritage Toyota for quite some time and I tell you every time I come in I work with Jake Gold he is simply the best service cons More

by Lubalosik12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Gold
Jun 09, 2019 -

Heritage Toyota Owings Mills responded

We're very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

April 30, 2019

An easy in and out I had a very easy visit to this service center, my adviser Jake was friendly, professional, and efficient; I will gladly return in the future to servi More

by toyotadriver12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Gold
May 02, 2019 -

Heritage Toyota Owings Mills responded

We're pleased to hear that everything was completed to your satisfaction! Please don't hesitate to reach out to us if there's anything more we can do!

February 22, 2019

an in-and-out experience Quick service by knowledgeable staff, who were cordial and welcoming.. Honest advice, without pressure to buy or do anything urgently,. very pleasan More

by macdegen
Recommend Dealer
Yes
Employees Worked With
Justin Ritter
Feb 25, 2019 -

Heritage Toyota Owings Mills responded

Hi, we're very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

February 13, 2019

Vehicle maintenance & repair I brought my car in for a recall issue and general maintenance. Leo Medina was very friendly, knowledgeable and professional. He provided excellent cu More

by Cole
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Leo Medina
Feb 18, 2019 -

Heritage Toyota Owings Mills responded

Cole, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Toyota Owings Mills. We look forward to your next visit! Take care!

January 05, 2019

Feedback from Service Manager and Customer Relations Manager On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. More

by gauchau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Brandon Whitmore, Mike Young, Judy Sutton
Jan 23, 2019 -

Heritage Toyota Owings Mills responded

Mr. Nguyen, while many customers would not have taken the time to write, we appreciate the fact you shared your experience with us to help make us better. Also, thank you for conversing with our Service Manager, Tony Pulignani, about your visit. The first impression you receive of our dealership is important to us and we sincerely apologize for falling short of your expectations and any resulting inconvenience. We have reviewed your comments with our management team and staff and they will use this information to make the process better. If at some point in the future we may be of service to you please contact Tony at apulignani@mileone.com or 410.753.8948 as we want to ensure your sales or service experience is consistent with the high standards that match our reputation. Again, thank you for your time and your valued input.

November 15, 2018

Exceptional Customer Service from the top The service director Tony at this dealership is the real deal. He truly cares about his customers and if you have had a bad experience he goes out of More

by Soccermom33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Pulignani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Heritage Toyota Owings Mills responded

While many customers would not have taken the time to write, we appreciate the fact you shared your experience with us, to help make us better. The first impression you receive of our dealership is important to us and we sincerely apologize for falling short of your expectations and any resulting inconvenience. MileOne’s number one goal is to work with our employees to deliver exceptional service, and are happy to hear that our Service Manager, Tony Pulignani, was able to restore your faith in our dealership. Heritage Toyota Owings Mills will be using your review as a training tool to ensure this doesn’t happen to another customer. If at some point in the future we can be of service to you please contact Tony at apulignani@mileone.com or 410.753.8948. Thank you and we look forward to working with you soon.

November 07, 2018

Quick and efficient Carlos was able to solve my problem very quickly due to his extensive knowledge of my car’s systems. He was able to meet me at my convenience and I More

by SKG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Subido
Nov 09, 2018 -

Heritage Toyota Owings Mills responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 02, 2018

Excellent Customer Service Heritage Toyota (formerly R&H Toyota) in Owings Mills offers truly superb service for those Toyota owners who wish to keep their cars running in opti More

by jd9403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shirley Kucera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Ritter, Steve Hlynsky, Jake Gold, Eric Suetrong, Chris Prevosto
Nov 06, 2018 -

Heritage Toyota Owings Mills responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

October 10, 2018

Great Customer Service. Dajour was able to fix my vehicle at a price I was comfortable with paying.I went to a dealership before coming to Heritage Toyota Owings Mills and wa More

by Chrisdurrell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dajour Durrant
Oct 12, 2018 -

Heritage Toyota Owings Mills responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Toyota Owings Mills. We can't wait to see you again, have a great day.

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