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Heritage Toyota Scion Owings Mills - Service Center
Owings Mills, MD
88 Reviews
88 Reviews of Heritage Toyota Scion Owings Mills - Service Center
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March 09, 2018
Happy Customer This review is long overdue but I have been preoccupied dealing with the horrible customer service at my local BMW place. Just wanted to mention Tony This review is long overdue but I have been preoccupied dealing with the horrible customer service at my local BMW place. Just wanted to mention Tony Pulignani did a great job on getting my issues resolved quickly. Customer service is his number concern. I am thrilled with the experience I had at your dealership. This dealership is outside my local area, but I told Tony I will definitively be back for a new Toyota when my 11 year Sequoia needs to be replaced. My husband is a BMW lover but after our last experience with them, I think I have changed his mind. Great job on customer service !!!! BMW could learn a few things. More
by Gemma247
Employees Worked With
The rental car girl at the desk was awesome, quick and efficient and even brought the rental car around front for me. , Rob Long
Helpful December 18, 2017
Kristiana is the best! Kristiana is one amazing person. I can't get enough of her bug smile and warm and welcoming personality. She's the type of person you could just hang Kristiana is one amazing person. I can't get enough of her bug smile and warm and welcoming personality. She's the type of person you could just hang with all day. Which is great because buying a car is not the shortest or fastest process in the world. If your going to Heritage Toyota make sure you ask for her. She will make your car buying experience truly exceptional! Oh yeah Derek is a cool brother too! Always respectable and makes the process simple for you. You can feel comfortable with him from the test drive to the paperwork. Great job guys! More
by Mrflippahouse
Employees Worked With
Derek Booth, Kristiana Appiah-kubi
November 10, 2017
very good service I just finished maintenance for my car and Dajour Durrant is very polite and helpful. He explained everything very clearly and make me very happy! I just finished maintenance for my car and Dajour Durrant is very polite and helpful. He explained everything very clearly and make me very happy! More
by XIAOWANZI
Employees Worked With
Dajour Durrant
September 08, 2017
Always a pleasurre doing business. I've been a customer since 2004. I prefer to deal with Leo or Alphonse because they know me and I trust them. I can count on a call back and they alwa I've been a customer since 2004. I prefer to deal with Leo or Alphonse because they know me and I trust them. I can count on a call back and they always make time for me. I have a 2004 Highlander and a 2015 Rav4. More
by Jesus4me
Employees Worked With
Justin Ritter, Leo Medina, Alphonse Warner
August 11, 2017
Routine service Dajour was very helpful and polite. I had a late appointment and he made sure everything was taken care of immediately with care. Thanks Dajour! Dajour was very helpful and polite. I had a late appointment and he made sure everything was taken care of immediately with care. Thanks Dajour! More
by Paula0207
Employees Worked With
Dajour Durrant
August 07, 2017
Excellent service I came in a couple days ago to get a regular oil change, and as i pull up i am greeted by a friendly face. Eric couldn't of have been more helpful and I came in a couple days ago to get a regular oil change, and as i pull up i am greeted by a friendly face. Eric couldn't of have been more helpful and friendly. Definitely the best Toyota deanships i have been to and will be the only Toyota dealership i go to for now on. Awesome! More
by bprech11
Employees Worked With
Eric Suetrong
July 28, 2017
Great experience! Nail in my tire, and oil service. Dave and Tony took care of me like I was family, one of the best service centers I've ever been too! Thanks guys! Nail in my tire, and oil service. Dave and Tony took care of me like I was family, one of the best service centers I've ever been too! Thanks guys! More
by SPL
July 11, 2017
Caring for you. My experience with Heritage Toyota is as an employee. I feel I need to put this out there because of the caring and empathy that they have for their e My experience with Heritage Toyota is as an employee. I feel I need to put this out there because of the caring and empathy that they have for their employees the shows the type of business that you will be dealing with when you purchase a car or for any of your Automotive needs. My husband is very ill and they have been awesome through this very trying time for Richard and I. I highly recommend Heritage Toyota for any of your Automotive needs thank you for everything guys Donna. More
by Donna
Employees Worked With
Donna Tipton
July 09, 2017
Selfless Service I came in to get an accessory for my car just because I was in the area. Mr. Alphonse happened to be walking by and saw that I looked confused. I don I came in to get an accessory for my car just because I was in the area. Mr. Alphonse happened to be walking by and saw that I looked confused. I don't even know if helping me was part of his job responsibility.. but he made sure I found what I needed & did it with a smile. I don't usually write reviews, but I will definitely be back when I need my car serviced. More
by DShillingford
Employees Worked With
Alphonse Warner
June 26, 2017
Alphonse Warner Good Morning, I wanted to just take a few moments out to inform you of the great service provided by Alphonse. Alphonse understands that I drive quit Good Morning, I wanted to just take a few moments out to inform you of the great service provided by Alphonse. Alphonse understands that I drive quite a lot and he does the best to inform of me of what I need and things to do in the future. I really appreciate you guys having an employee like him, that's what keeps me coming back. I also make sure I recommend him to anyone who needs Toyota Service. More
by AkeemV6SE
Employees Worked With
Alphonse Warner
