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Heritage Volkswagen Catonsville

Baltimore, MD

4.7
662 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Volkswagen Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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6624 Baltimore National Pike

Baltimore, MD

21228

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Showing 662 reviews

December 31, 2019

The the HERITAGE VW DEALERSHIP IN CATONSVILLE MARYLAND, The HERITAGE VW DEALERSHIP IN CATONSVILLE MARYLAND is by far the worse dealership experience that I’ve had and it fell very short of the experience I More

by Chisom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Akers
Jan 06, 2020 -

Heritage Volkswagen Catonsville responded

Thank you for taking the time to review Heritage Volkswagen Catonsville. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for the inconvenience you experienced and appreciate you taking the time to speak with our Service Manager, Andrew Kolbe, regarding the situation. We were glad to clarify and resolve the issues mentioned in your review. As discussed, please contact Andrew directly at akolbe@mileone.com or 410.818.2244 with any further questions or future vehicle needs so we can ensure your next service experience is consistent with the high standards that match our reputation. Again, thank you for your time and valued feedback. We look forward to working with you in the future.

December 28, 2019

Amazing buying experience. Very thorough explanations and patience with our questions. Everyone we dealt with was extremely courteous and professional. I highly recommend working with Heritage VW. More

by brian.lee06
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Heritage Volkswagen Catonsville responded

Brian, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!

December 21, 2019

He was amazing. He did everything to bring The price down to what I was looking for. I will recommend to visit this dealer. They will find the car you are looking for even if they don’t currently have it. Th More

by MDG
Recommend Dealer
Yes
Employees Worked With
Alain Sy
Jan 06, 2020 -

Heritage Volkswagen Catonsville responded

Thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

December 12, 2019

Excellent customer service. Naz was great and helped us through the process and kept it very simple and easy. Found the right car that met all our requirements and fit the budget. Was a pleasure doing busi More

by Blaise
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2019

Awesome service by Naz Islam, Steve, Tavon and Deniz. I love her story. Everyone was helpful and friendly. Nice doing business. I would recommend this dealership. More

by Carl
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deniz, Tavon Johnson, Steve Knolle
December 09, 2019

Our family purchased a 2019 Atlas from Alain Sy and we couldn’t be happier. Alain Sy had a very low-key sales approach which did not make us feel pressured in the least. Negotiations with Tavon went well More

by Zahner Family
Recommend Dealer
Yes
Employees Worked With
Tavon Johnson, Alain Sy
December 07, 2019

Very great experience at the Catonsville VW dealership. Working with Naz was very easy and he did his best to make sure we left happy. We also a had great experience with Josh. Highly recommended. More

by bmasi16
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2019

Very impressive buying and customer experience with the team at Volkswagen of Catonsville. Naz Islam is an exceptional Sales Associate, he really focused on the effort to make the sale a positive every! More

by Michael V
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Davidson, Steve Knolle
November 23, 2019

Naz was a great sales rep for Heritage VW in Catonsville. He got everything done as quickly as possible and was very helpful with the whole process. I recommend anyone go to him for car searching. More

by Billycadigan
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2019 -

Heritage Volkswagen Catonsville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 20, 2019

Naz was very knowledgeable and honest. He took time to go over the entire vehicle and showed me how everything worked. I’ve never had a salesman go into such great detail when going over the vehicle. More

by DJohnson06
Recommend Dealer
Yes
Employees Worked With
Naz Islam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa C., Tavon Johnson
Nov 21, 2019 -

Heritage Volkswagen Catonsville responded

Djohnson06, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Volkswagen Catonsville. Thank you for your kind review; we are happy to pass along your comments to Naz here at Heritage Volkswagen Catonsville and acknowledge his dedication and hard work! We want all our customers to feel this way when leaving our dealership!

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