Herlong Ford

Ana at Herlong Ford is honestly one of the best! She has made my dealership experience a dream. I could not have asked for a better person to assist me in finding my perfect vehicle! She truly cares She has made my dealership experience a dream. I could not have asked for a better person to assist me in finding my perfect vehicle! She truly cares and listens to all of your concerns. GO SEE ANA TODAY! More

Freddie Munns was outstanding. Really made us feel at home and very helpful. I’m sure we’ll come back for our next car. Really made us feel at home and very helpful. I’m sure we’ll come back for our next car. More

Fred is a fantastic salesman and treats me like family. A man of honesty and integrity. I highly recommend him. A man of honesty and integrity. I highly recommend him. More

They were so nice and kind respectful had good service and friendly. I had a great time with them. and friendly. I had a great time with them. More

Fred was so helpful and patient! !! A great guy to work with and he even delivered my new truck!! It was exceptional customer service!! !! A great guy to work with and he even delivered my new truck!! It was exceptional customer service!! More

Fred was awesome to work with. No hassle or pressure. Great dealership. Even got to watch a college football game while we were there. He found every rebate available that I didn’ No hassle or pressure. Great dealership. Even got to watch a college football game while we were there. He found every rebate available that I didn’t even know about. 5 stars More

I would not recommend this service department to anyone, ever. I brought my 2019 Expedition here for repairs and have had nothing but problems and frustration. The vehicle has already been extremely exp ever. I brought my 2019 Expedition here for repairs and have had nothing but problems and frustration. The vehicle has already been extremely expensive to own, but the way this dealership handled the latest issue is what pushed me over the edge. On a recent repair, they replaced seals/gaskets in the front engine/water-pump/timing-cover area. Before that repair, the vehicle was not leaving oil puddles. After I picked it up, it began actively leaking oil and leaving puddles everywhere it was parked. When I brought it back, I was told it needed a roughly $3,400 timing-cover repair. During the conversation, the advisor initially confirmed that one of the same gasket part numbers from the previous repair was being requested again. Once I pointed out that they had just replaced that part, I was put on hold while they spoke with parts/warranty personnel. The explanation then changed to a different seal, a separate timing-cover leak, and speculation that an old cam-phaser repair from years ago may have caused the problem. Their own advisor acknowledged that the cam-phaser explanation was speculation because they had not torn the engine down far enough to verify it. I took the vehicle to an independent mechanic who cleaned the engine, drove it, and traced the active oil leak to the area of the seal that had recently been repaired. His quote to address the active leak was about $600, versus the dealer’s $3,400 recommendation. I declined the dealer repair and went to pick up the vehicle. I was also charged a diagnostic fee despite the fact that this was a return visit for a major oil leak that appeared immediately after their recent work. When I disputed this with the service advisor he mumbled “oh my God,” and went to speak to someone else (I’m guessing a supervisor). He came back and still said I owed a diagnostic fee. I understand that vehicles can develop multiple problems and I’m not claiming every leak or issue on this vehicle was caused by this dealership. What I am saying is that the timing of the leak, the shifting explanations, the speculative blame placed on a years-old repair, and the overall handling of the situation completely destroyed my confidence in this service department. Especially having recently paid them almost $3,000. I will not be bringing the vehicle back here, and I will not be purchasing another Ford after this experience. I urge anyone else to do the same. More

I have always been pleased with Herlong ford. I have enjoyed dealing with Fred he has always been helpful and fair. I have enjoyed dealing with Fred he has always been helpful and fair. More

I had the BEST salesman, Fred Munns ever. He listens and knows what you want. Fred has made my car buying experience smooth and easy both times that I have purchased vehicles from him. Tha He listens and knows what you want. Fred has made my car buying experience smooth and easy both times that I have purchased vehicles from him. Thank you Fred! More

Fred, the salesperson, was very helpful and knowledgeable. My husband and I have bought many vehicles from him over the years. knowledgeable. My husband and I have bought many vehicles from him over the years. More