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214 Reviews of Herlong Ford - Service Center
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March 07, 2019
Outstanding service at Herlong I had an issue with a replacement windshield in my 2014 Ford Flex. Another company had replaced my windshield and it began leaking. The other company I had an issue with a replacement windshield in my 2014 Ford Flex. Another company had replaced my windshield and it began leaking. The other company insisted it was a Ford issue and ask that I take it to a dealer. Herlong agreed to meet with them and had them remove the windshield. Upon removal Herlong determined the leak was a result of a bad seal. The windshield was reinstalled and water tested and no leaks were found. Herlong went over and above in investigating an issue that was caused by another company. Herlong even cleaned the headliner to remove the stain from the leak. The folks at Herlong don’t just talk about customer service they live it. Thanks again. More
by Acstrasser
Helpful February 11, 2019
service was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am gla was great i brought my dogs in and they were welcome too i walked them in the used car area and use the nice rockers outside the building i am glad dogs are welcome there More
by PAM.EDINGER
Verified CustomerEmployees Worked With
I do not recall the service writers name but she was very nice and fast
February 11, 2019
Service appointment We love Herlong! We drive from Augusta to Edgefield because of the sterling customer service provided by everyone at Herlong! Service appointments a We love Herlong! We drive from Augusta to Edgefield because of the sterling customer service provided by everyone at Herlong! Service appointments are a breeze, and so quick! More
by mwayne42
Employees Worked With
Other Employees :
Richard the Tech Professor; Merryl, Gina Myers
February 11, 2019
Service Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loane Your service department needs a manager who has knowledge of common problems with Ford. Your manager Bobby had me wait 3 months before getting a loaner to us to fix a problem with truck since purchase. problem still not fixed a year later. My truck has been at your dealership more than in my possession in the last year because your mechanics are apparently not knowledable in their field . The Ford F-150 has a known problem with the IWE system which your service department refuses to address. Within a month of purchase I had to replace all 4 tires, break pads and rotors. That should never have happened when you spend $32000 on a vehicle . I spent $1500 on an extended warranty that no other Ford dealer in my area will accept . I would never recommend Herlong . More
by SPROVENZANO
January 26, 2019
Friendly staff, good service My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me My appointment was for routine service. My vehicle was taken in as soon as I arrived. It was completed in a timely manner, and Bobby reviewed with me what had been done, and highlighted a few things that would need attention in the future. I have always been happy with my experiences at Herlong. More
by Patty25
January 21, 2019
Always friendly! Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it Everyone at Herlong makes you feel like you are their friend, always eager to help and kind. Their work is outstanding and they have always wanted it done proper and to my satisfaction. Highly recommend them. More
by dave.nessler
January 13, 2019
Service Dept. Is Awful Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, an Bobby avoids customers and does not keep his word when he says he will call you. I called and left messages with both Brittany and Brian last week, and he did not return my calls. He knew I was on the line and refused to pick up. This is frustrating and unprofessional. More
by PINKLION30
Employees Worked With
January 08, 2019
Bobby had us in and out before appt. time ,thanks again. Called to set up an appointment for first service on my 2018 F-150,Bobby was very helpful getting me in for service.Thanks to Wes Herlong ,this is my Called to set up an appointment for first service on my 2018 F-150,Bobby was very helpful getting me in for service.Thanks to Wes Herlong ,this is my 4th new vehicle bought through Wes and Herlong Ford , as far as I'm concerned its the only dealership to do business with. More
by jamesray81165
January 03, 2019
In on time, Out quicky Last visit was a "The Works" service. When I arrived I was greeted by name and checking in was instantly achieved. Sat down and was called before I Last visit was a "The Works" service. When I arrived I was greeted by name and checking in was instantly achieved. Sat down and was called before I expected to let me know the service was completed. More
by Joe Padggett
Employees Worked With
Gina Myers
January 01, 2019
Service was great Brittany does Great Job !!! Great job in service center, always on time and service well done.. Great deals on Tires..Always use the works oil change, which is great. Great job in service center, always on time and service well done.. Great deals on Tires..Always use the works oil change, which is great. More
by clfdkevin619
Employees Worked With
Brittany Ashley
