Hiley Volkswagen of Arlington

Jorge (Awesomeness) It was fast and easy to work with Jorge and his peers. AWESOME dealership and the NEW Mazda's CX-9 4 banger with turbo very impressed in the new pro It was fast and easy to work with Jorge and his peers. AWESOME dealership and the NEW Mazda's CX-9 4 banger with turbo very impressed in the new product. More

Upper management doesn't care Loved, loved Joel, our salesman ... Reading the reviews with them saying they are sorry for a bad experience is FALSE! Had a great salesman, but JENNI Loved, loved Joel, our salesman ... Reading the reviews with them saying they are sorry for a bad experience is FALSE! Had a great salesman, but JENNIFER in finance was demeaning and was very unprofessional. When we called to complain AFTER car was bought only because we really did get a great deal and our salesman Joel was pleasing. They had no care for what we thought of the demeaning and disrespectfull remarks from their finance manager who stated that we were pretty much buying a crappy car because we didn't buy what she was offering for extra problems that can arise. She also told me I picked a real winner in regards to my husband who's friends and family know mechanics and are old owners of a Volkswagen dealership that was sold. She stated if anything goes wrong, then pointing to my husband, that he would pay for it and that she hopes that I teach my daughter to pick someone better. Joel, no disrespect to you or Volkswagen. However, JENNIFER in finance is a very bitter and unprofessional individual to deal with. This is the WORST car buying I have ever experienced when it came to financing. Won't EVER go there again. After countless calls over 2 days. NO ONE has called to follow up or apologize. Best of luck to those who encounter Jennifer in finance who is a very judgemental individual. More

Mo Quadra The service department at Hiley VW is impeccable. The staff is great! Very attentive and courteous. You receive quality service. Mo Quadra is the best The service department at Hiley VW is impeccable. The staff is great! Very attentive and courteous. You receive quality service. Mo Quadra is the best! He is trustworthy and assures that the service you receive is accurate and complete. I have been interacting with him for about 3 years or more and have not been disappointed. I highly recommend him and Hiley to meet your car service needs. More

Fantastic I was sure t would not buy. Jorge was kind, listened to my concern and in the end I bought a car with no regrets I was sure t would not buy. Jorge was kind, listened to my concern and in the end I bought a car with no regrets More

Great First Time Buyer Experience!!! :) I loved working with Jorge and Kathy, they really helped me understand what I was getting into and enabled me to make the best purchase for myself! Th I loved working with Jorge and Kathy, they really helped me understand what I was getting into and enabled me to make the best purchase for myself! The sale went smoothly and I liked having Kathy explain all of the finance information and Jorge explain all of the aspects of the car. More

Great First Time Buyer Experience Jorge was great to work with. He was able to work with the price range I was aiming for, and I got everything I wanted. I am one satisfied customer! Jorge was great to work with. He was able to work with the price range I was aiming for, and I got everything I wanted. I am one satisfied customer! More

No service Had gone to Hiley for a used car since they appeared to be a good dealership. Checked a 2009 Ford Focus that was in pretty good shape. Found a issue Had gone to Hiley for a used car since they appeared to be a good dealership. Checked a 2009 Ford Focus that was in pretty good shape. Found a issue with the windshield washer and Hiley agreed to repair it. Signed paperwork and made an appointment to get windows tinted and the washer fixed. The windshield washer pump worked but the nozzle needed fixed. I came back a week later and repair & tinting took about 3 1/2 hours. Their waiting area in spacious with couches, big screen TV and coffee & water available. Since it was raining when I left, I didn't need the washer. 2 days later I go to use the windshield washer and it doesn't work. I contacted the salesperson, Tsion and told her of the problem, that it worked prior to Hiley looked at it, but wasn't working now. She said she'd contact the service manager about it. I didn't hear from her, so contacted her a week later. She said that they had replaced a part & weren't responsible for the washer not working. I again asked why had it worked prior to going in their shop & not afterwards. No responses. They maybe a good dealer for new car sales, but don't recommend them for repairs or used car sales. More

Will never go anywhere else I've worked with Hiley through three new cars. The sales always go smoothly and I'm always satisfied for years to come. The customer service is superb I've worked with Hiley through three new cars. The sales always go smoothly and I'm always satisfied for years to come. The customer service is superb from the employees I've worked with and the atmosphere is relaxed. Love, love, love this dealership! More

Great Experience First new care purchase in 15 years. I was a little hesitant going in, but Kevin got us started wit prelim info and a test ride. He switched departm First new care purchase in 15 years. I was a little hesitant going in, but Kevin got us started wit prelim info and a test ride. He switched departments when we followed up, and we were fortunate to get Jorge to help us finalize everything. He was very knowledgeable and pleasant. It was not the stressed-out experience I was expecting, but pain free and enjoyable. Thanks Jorge, Kevin, and Hiley Mazda! (Oh, and my wife love the CX-5!) More

Great! Jorge was very helpful with finding me a new car. He was able to answer any questions I had. If he didn't have an answer right away, he would find the Jorge was very helpful with finding me a new car. He was able to answer any questions I had. If he didn't have an answer right away, he would find the answer for me. More