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Hiley Volkswagen of Arlington
Arlington, TX
712 Reviews
Hiley Volkswagen, a Volkswagen dealer in Arlington, Texas was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great Volkswagen cars, trucks, and SUVS.
Our Arlington Volkswagen dealership is one of the premier Volkswagen dealers in Arlington, Texas, and in the state of Texas period. Our commitment to customer service is second to none. We offer one of the most comprehensive Volkswagen parts and Volkswagen service departments in the city of Arlington, Texas. Hiley Volkswagen provides the city of Arlington, Texas with the Parts Team in the Arlington area. Please be sure to visit out virtual Parts and Service department online or come in to visit us at www.hileyvw.com.
Our primary concern is the satisfaction of our customers in the city of Arlington, Texas, and those surrounding suburbs near Arlington, Texas. Our online Volkswagen dealership web site was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at (817) 575-6000 listed or send us an email using the Contact Us page.
We look forward to meeting our new friends at Hiley Volkswagen.
In today’s world, words like "quality" and "trust" get thrown around like yesterday’s newspaper. But, at Hiley Volkswagen, we believe in integrity and giving the customer a good value for their hard-earned money. So stop by and give us a chance to share our experience and inventory with you in a no-hassle, state of the art auto environment.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 712 reviews
June 21, 2016
Customer Service only exists when you are buying I purchased a used Volkswagen CC in 2013 from Hiley (in addition to at least two other vehicles in the past). I recently traded in my CC on a 2016 To I purchased a used Volkswagen CC in 2013 from Hiley (in addition to at least two other vehicles in the past). I recently traded in my CC on a 2016 Touareg which I purchased from Southwest VW. My suggestion; take your business to Southwest VW. They know what customer service is-before, during and AFTER the sale. Shame on you Hiley VW, I would've purchased that Touareg from your dealership had your customer service AFTER THE SALE been anything like it should be. Obviously, you don't see a past customer as a potential future customer. I say this is because I had a huge warranty issue with my CC and Hiley's service department refused to call the extended warranty company on my behalf and work out all of the coverage, payment, etc. They said that only I could do that. Mind you, this wasn't the first time I had to rely on my extended warranty. So, frustrated, I called a different dealership and instead of having my car towed to Hiley, I took it to another VW dealership who was happy to do the $2,000 worth of repairs and maintenance. When I traded in my CC on the Touareg recently, I called to get the refund on my previous extended warranty. Once again, I have to deal with Hiley. I thought MAYBE the customer service had improved and I would give them another chance. I was told by a finance manager to COME IN and sign a form and bring my odometer disclosure statement. I have really crazy work hours, so I asked if the form could be emailed and I'd be happy to send them the original odometer statement and the signed form. Ummmm, "nope (curtly) you HAVE to come in". When I ask, "Why?", I am told "because it's the way we do it." Well, Hiley VW, you will never get my business again. In addition, I have a family member who works for VW corporate. I can't wait to tell her this latest bad customer service experience. More
by Erica76126
Employees Worked With
Finance manager
June 15, 2016
Hiley Team Jorge my sales consult was knowledgeable, efficient and fast. He did a great job of explaining everything. Jane was wonderful over the phone. Walter Jorge my sales consult was knowledgeable, efficient and fast. He did a great job of explaining everything. Jane was wonderful over the phone. Walter in finance was great. Too many people to name. The team at Hiley was very welcoming. I have already told my friends about Jorge and the whole team. Thank you Jorge and the whole Hiley team. #TEAMWORKMAKESTHEDREAMWORK# More
by KINDER TEACHER
Employees Worked With
Jorge Ruiz
June 09, 2016
Perfect The process was very quick and I got a better price than I expected to. I will definitely recommend him to friends, family and others. The process was very quick and I got a better price than I expected to. I will definitely recommend him to friends, family and others. More
by Janis Echols
Employees Worked With
Jorge Ruiz
May 31, 2016
Best experience ever! This was by far the best experience I've had at an auto dealer ever! Quincy, Jorge, Kathy, et al all treated me like family. Grateful! This was by far the best experience I've had at an auto dealer ever! Quincy, Jorge, Kathy, et al all treated me like family. Grateful! More
by E
Employees Worked With
Jorge Ruiz
May 02, 2016
Car Buying 101 My husband and I went to Hiley Mazda just to look at new vehicles. I was not sure it was in our new budget. Jorge Ruiz helped us in every way possible My husband and I went to Hiley Mazda just to look at new vehicles. I was not sure it was in our new budget. Jorge Ruiz helped us in every way possible, and less than 2 hours later (tune included a test drive) we pulled out Ina brand new CX5 in the color and options I wanted & a the payment I could afford!! Thank you Hiley Mazda!!! More
by Nparsoms1016
Employees Worked With
Jorge Ruiz
April 24, 2016
Great service, Great car buying experience My wife and I looked at used cars after one of our cars was totaled. We had dealt with the Service Dept at Hiley for one of our cars and always had a My wife and I looked at used cars after one of our cars was totaled. We had dealt with the Service Dept at Hiley for one of our cars and always had a good experience, but had never worked with the Sales Team. One week, we just went looking at cars to refine our research. We dealt with Salesman Yaw who was very professional, friendly and patient. He took up a lot of time with us knowing that we were not prepared to buy that day. He never rushed us or made us feel that we were wasting his time. We looked at several dealers before going back to Hiley Mazda. We both dreaded the typical "car buying experience".Since Yaw was busy with another customer, Jorge took over and worked with us. He too was very professional, friendly and made the car buying process smooth and easy. I would recommend Mr. Ruiz to anyone looking to buy a new or used vehicle. We appreciate all the quality, professionalism and the service we have received from the team at Hiley Mazda. More
by Speed3
Employees Worked With
Yaw, Kelly Ryan, Jorge Ruiz
April 08, 2016
Mazda 3 I walked in the door and Jorge greeted me before I was even all the way into the building. When he asked what I was looking for in a new car, he wrote I walked in the door and Jorge greeted me before I was even all the way into the building. When he asked what I was looking for in a new car, he wrote it all down and my price range I was looking for. He came back with a car that didn't have just the 2 items I was looking for but more than. This is the car I have always wanted and Jorge picked it off for me. I will definitely be coming back to Hiley Mazda due to Jorge and the rest of the sales staff. More
by Taylorse83
Employees Worked With
Jorge Ruiz
March 23, 2016
Great service Mo was accurate, timely, honest, and most of all, understood what I wanted and made sure it happened. Very happy with the service performed at this d Mo was accurate, timely, honest, and most of all, understood what I wanted and made sure it happened. Very happy with the service performed at this dealership. More
by INCRDBL
Employees Worked With
March 15, 2016
Needed my check engine light checked and a recall done, This is the best dealership I've ever dealt with and Mo is just exceptional. Dealing with Mo who is so kind and courteous takes most of the dread o This is the best dealership I've ever dealt with and Mo is just exceptional. Dealing with Mo who is so kind and courteous takes most of the dread out of bringing my car in for service. And besides that, he always washes my car for me. More
by pimnjam
Employees Worked With
February 10, 2016
Exceptional Service! Mo is an exceptional guy! He has assisted me with my service needs on multiple occasions and each time he has been professional and efficient. He has Mo is an exceptional guy! He has assisted me with my service needs on multiple occasions and each time he has been professional and efficient. He has gone above and beyond in assisting me with all questions and concerns concerning my Audi! More
by iceman1976
Employees Worked With
