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Hill-Kelly Dodge Chrysler Jeep Ram

Pensacola, FL

4.3
1,071 Reviews
At Hill-Kelly Dodge Chrysler Jeep, we have been in business since 1950 and in our current location since 1968. We have a friendly and experienced customer care staff with a strong commitment to providing our customers with the best possible experience. We have been locally owned and operated in the Pensacola community since 1950. Our primary concern and focus has been the satisfaction of our customers. We look forward to building a relationship for life with yoU.
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6171 Pensacola Boulevard

Pensacola, FL

32505

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Showing 1,071 reviews

August 29, 2023

Very friendly staff. Always willing to go over and beyond for customer service. I send everyone I know looking for a car to this location. Love my car purchase and my s More

by marcia30101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Prince
Aug 30, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hey Marica, we're delighted to know you had a great experience with our team at Hill-Kelly Dodge Chrysler Jeep! Thank you for your loyalty and recommendation! We'll see you next time. Have a great day!

August 24, 2023

Michael (Smoot) was amazing! He is the reason I returned to purchase a oil change package. More

by josue1451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for sharing your amazing experience with Michael at Hill-Kelly Dodge Chrysler Jeep! We'll see you next time! Have a great ride!

August 20, 2023

As usual, Amber was amazing. Fantastic service, quick turnaround and great communication. Couldn't ask for a better service department. More

by fish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber in service department
Aug 21, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so glad to know that Amber and our service department at Hill-Kelly Dodge Chrysler Jeep continue to impress you with their efficiency and communication. Thanks for the fantastic review!

August 17, 2023

Deon was great! Was in and out in under 45min which is what I requested! More

by justinhual
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deon
Aug 18, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hey Justin, we're glad to know that you had a great experience with Deon at Hill-Kelly Dodge Chrysler Jeep. Thank you for the positive feedback! We'll see you next time. Have a great ride!

July 31, 2023

Bridget, your Service Rep, was extremely helpful with my service needs and very polite to deal with. I definitely will be back in the future. More

by breezesouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Smoote
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're happy to hear that Bridget was able to assist you with your service needs at Hill-Kelly Dodge Chrysler Jeep. We appreciate your recommendation and look forward to seeing you again!

July 15, 2023

Service was prompt and the body shop kept in communication regarding the repairs. They worked with my insurance company and the experience was seamless More

by ladyjinfla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thank you for the positive review! We're happy to hear that you had a seamless experience with our service team at Hill-Kelly Dodge Chrysler Jeep. Thank you for choosing us, and we hope to see you again in the future. Drive safely!

July 13, 2023

Jeep dealers provide the best service for my Jeep Compass. I know they have the records and knowledge for what maintenance and parts I need. More

by bowersrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

We're so glad to hear you trust our team with your Jeep Compass! Keeping those records in tip-top shape is what we do best at Hill-Kelly Dodge Chrysler Jeep. Thanks for the awesome review and see you next time!

July 10, 2023

Have had nothing but difficulty dealing with this store. Called for service and was told they don’t service cars over seven years old. Took it in for a power train inspection on an unlimited warranty and wa More

by Brazzell09
Recommend Dealer
No
Employees Worked With
Bambi Scott
Jul 12, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Hello - thank you for sharing your honest feedback. We apologize that you have had a negative experience with our service team. As the Customer Advocate Manager, I invite you to reach out to me at your earliest convenience. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

July 09, 2023

Set an appountment, got there and was told it would be 3 days! Just for a diagnostic for a noise. Was not told that when i set the appointment. Waste of my time. More

by Admiralpicard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bridget Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

On behalf of our team, we apologize for the lack of communication and are sorry we lost your business. I appreciated the opportunity to discuss this situation with you over the phone and hope that our team can use your feedback for training purposes in providing our customers with a better experience in the future. Thank you, Brandy Pastor - Customer Advocate Manager - 850-696-1497

June 24, 2023

Prince was absolutely amazing! He was very knowledgeable and made sure that my sister in law understood every aspect of the process! More

by Nikrista
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prince Ash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Hill-Kelly Dodge Chrysler Jeep Ram responded

Thanks for the great review, Nikrista! We're so glad Prince provided such knowledgeable and helpful service. Have a fantastic day! - The Hill-Kelly Dodge Chrysler Jeep Team