Hill-Kelly Dodge Chrysler Jeep Ram

Great service representative. David ensures that by vehicle gets the proper service to make it run better and last longer. It's comforting to know that when my wife and I drive our David ensures that by vehicle gets the proper service to make it run better and last longer. It's comforting to know that when my wife and I drive our van that we don't have to worry about safety issues. More

Avoid this place. Premium price for minimum standard work. You go to the dealership service department knowing up front that you will likely pay more, but you went there expecting premium service for that prem You go to the dealership service department knowing up front that you will likely pay more, but you went there expecting premium service for that premium price. Not at all the case with this service department. They seem to never have parts in stock, they do not offer a courtesy vehicle when service runs days longer than expected due to not having said parts in stock, which they should have checked and known before even starting the work. They will however, offer you a very high priced "rental" at "10% off." When you refuse that, they offer a courtesy shuttle that you end up waiting hours for and they never come, so you end up having to get a taxi home. They do work on front end, but then don't bother to do an alignment. They return your vehicle to you with the radio blasting, and greasy steering wheel. They have you wait in their waiting room where you are offered expired snacks such as yogurt and pudding cups that are sitting in a near room temp refrigerator. Judy is stuck in the middle, offering to fix the alignment out of her own pocket so she won't get a bad review, but it was Judy who sat me in the waiting area for 2 and a half hours waiting on a shuttle that never came. And it was Judy who promised the vehicle back by end of next day, but left me having to call and email at the end of each business day to find out that the promise of ready tomorrow was extended yet again. I don't have an issue with work taking longer than expected, but when you tell someone their vehicle will be ready tomorrow, you sure as heck better let them know as soon as possible if it is not going to be ready. I have used almost every dealership service department in Pensacola, and this is by far the worst one. Unless something major changes with they way they do business, I do not plan on going back there. More

A Month Later, My State Still Has Not Received My Title!!! I purchased a truck for my business a month ago from this dealership. I just went to my county local tag office to register for a Georgia title, and t I purchased a truck for my business a month ago from this dealership. I just went to my county local tag office to register for a Georgia title, and the state still haven't received the title from the dealership! I've contacted this dealership twice within the past month and they told me that they either was sending the title the same day or it was already sent over. Now my temporary plates are expired and I cannot conduct business. If you are from out town, DO NOT BUY ANYTHING FROM THIS DEALERSHIP BECAUSE THEY WILL DROP THE BALL AND NO ACCOUNTABILITY FOR THEIR ACTIONS! More

Professional I came in for the flash for the eco diesel recall. She also informed me of another recall and was very professional and pleasant. Enjoyable. I came in for the flash for the eco diesel recall. She also informed me of another recall and was very professional and pleasant. Enjoyable. More

Great service Judy was great she explained everything that needed to be done on my avenger so I knew exactly what to expect in cost. When I went to pick up my car T Judy was great she explained everything that needed to be done on my avenger so I knew exactly what to expect in cost. When I went to pick up my car The cashier was very pleasant and friendly. I will definitely recommend Hill Kelly dodge More

Just Judy I scheduled my appointment and Judy promptly approached and asked how she could help, I explained what I was there and she made it so easy, and clear, I scheduled my appointment and Judy promptly approached and asked how she could help, I explained what I was there and she made it so easy, and clear, my wait time was short and she made sure everything was ok as she followed up. Appreciate that type of service. More

Broken radio Because she earned all of the stars ??!!! She is very pleasant to work with she took great care of me and made sure I was happy 😃 and taken well care Because she earned all of the stars ??!!! She is very pleasant to work with she took great care of me and made sure I was happy 😃 and taken well care of! More

Run for the hills they delete negative I posted a long review negative and they deleted it and I cannot find it. Sad sad sad do not trust these people with anything that need ms service I posted a long review negative and they deleted it and I cannot find it. Sad sad sad do not trust these people with anything that need ms service More