Hill-Kelly Dodge Chrysler Jeep Ram

Ashley is Amazing! We needed to get a vehicle that fit all 5 of our kids BUT had horrible credit. Ashley was able to get us into a new van that fits our family perfectly We needed to get a vehicle that fit all 5 of our kids BUT had horrible credit. Ashley was able to get us into a new van that fits our family perfectly! She did an amazing job at making us feel right at home. Having a 2 year old and newborn with us, time is of the essence and she got us in and out as quickly as possible! Even with my son running crazy, she kept us going and worked dilegently to get us hooked up. Even filled our tank up before we left! Ask for Ashley Conlin! Highly recommend her!!! More

Unhappy to very happy I purchased a new charger on Friday after getting home Friday night, I realized I had made the wrong decision on the car I chose , that being said it I purchased a new charger on Friday after getting home Friday night, I realized I had made the wrong decision on the car I chose , that being said it is a beautiful car it just didn't have what I wanted overall in equipment I immediately called in Saturday morning and asked if I could exchange it for the more equipped one. I was told yes I could trade it in. This was disheartening but I did it so I could get the car I wanted. While I was waiting for the finance guy , he seemed like he was taken a really long time I saw him going outside several times before he called me in his office. From there he told me he apologized for the delay but had some good news. I was already mad for having to wait and losing money on a car I had less then 24 hours when Rick proceeded to tell me he got it worked out where I would be happy. Skeptical with what I was about to hear, Rick managed to reverse the previous day's transaction as if it never occurred and put me in the car I really wanted for close to the same payment as before. I was overcome with joy. Rick Rice made my day and made me have a much better experience. My salesman Prince was trying his best but I credit the overall great results to Rick. My command will know what a great experience I had and my friends and family will be directed to go see Rick for their future purchases. Hill Kelly has a asset in Rick and should recognize his efforts to go above and beyond to make customers happy More

Awesome We looked at a Jeep Renegade and was thinking about purchasing somewhere closer to where we live. We where going to settle for something that was not We looked at a Jeep Renegade and was thinking about purchasing somewhere closer to where we live. We where going to settle for something that was not what really wanted. I found one that was the style and everything we wanted. I reached out to Rick and man this guy killed it. Had us approved in no time and then had everything ready once we drove an hour to sign. Sarah was also great as she took them time to show us around the Jeep while we waited for Rick to finish with a few other customers. I will definitely buy any future vehicles from this guy. If there was an option for more than 5 stars. They would get it. Hands down flawless experience from start to finish. More

Awesome experience!! We had such a great first time experience at hill Kelly! Our "sales lady" was Ashley and she went above and beyond for us! She made us feel like we we We had such a great first time experience at hill Kelly! Our "sales lady" was Ashley and she went above and beyond for us! She made us feel like we were important and that she wanted our buisness. The waiting lounge is wonderful! The paper work process was quick and organized. Definitely the best car buying process we have experienced. More

Ashley Conlin Over the years and many vehicles later I've experienced the good, bad and ugly with auto sales people. I just purchased a car for my son and wanted to Over the years and many vehicles later I've experienced the good, bad and ugly with auto sales people. I just purchased a car for my son and wanted to have some things done before I picked up. Ashley went above and beyond to see that the deal was done right. I was impressed with her attention to detail and follow up. She was very perfessioanl and a asset to Hill-Kelly. Customer service the way it used to be. Rick Rice in finance did a great job on his end. Great transaction More

AWESOME EVERYTHING WAS GREAT! THIS IS THE ONLY PLACE I WILL BUY A CAR!!! RICK IS THE ONLY GUY I WILL DEAL WITH. EVERYTHING WAS PAIN FREE AND EASY. EVERYTHING WAS GREAT! THIS IS THE ONLY PLACE I WILL BUY A CAR!!! RICK IS THE ONLY GUY I WILL DEAL WITH. EVERYTHING WAS PAIN FREE AND EASY. More

Consistently superior customer service Over the past six years, I've brought my 2009 Dodge Nitro into Hill Kelly Dodge to have a variety of maintenance and repairs done. As someone who work Over the past six years, I've brought my 2009 Dodge Nitro into Hill Kelly Dodge to have a variety of maintenance and repairs done. As someone who works full-time as a member service representative, I understand that it's an extremely difficult profession, which not everyone can do. So, when there is someone that has went above and beyond to make my experience as pleasant and least stressful as possible, I feel they deserve the proper recognition. It doesn't matter if I'm coming in for an oil change or to have significant repairs done, I've started making it a priority to see your employee, Michael Smoote, each time I come in. On every single occasion, he has done a superior job and sets the bar extremely high for his peers. I can't recall a time that he has not gone out his way and done everything in his power to make my experience as quick and memorable as possible. In addition to the outstanding customer service provided, he has always given honest and upfront recommendations without trying to pressure me into purchasing anything unnecessary. Once again, I'd like to mention that as a full-time worker and student, I rarely have any free time, especially to write reviews. So, that should place even more emphasis on the recognition that I feel Michael deserves from his customers, peers and superiors. More

Ashley's help with our Durango. Ashley did a great job helping me with my purchase and representing Hill Kelly Dodge. I was looking for a limited model Durago after driving a service Ashley did a great job helping me with my purchase and representing Hill Kelly Dodge. I was looking for a limited model Durago after driving a service vehicle. On short notice I was directed to Ashley and she got it done for me. Thanks Ashley. More

Great customer service My experience was great because everyone that helped me did everything they could to help. They were very knowledgeable about the cars and anything th My experience was great because everyone that helped me did everything they could to help. They were very knowledgeable about the cars and anything they weren't sure about they made sure to find out. Overall I left a very happy customer. More

Above Outstanding Experience My wife and I started looking at cars months ago. Either the price was not reasonable, the sales had no knowledge or other issues. We decided to go to My wife and I started looking at cars months ago. Either the price was not reasonable, the sales had no knowledge or other issues. We decided to go to this dealership, over an hour from our house. We arrived at this dealership hoping to look at a few used cars, but not expecting to buy (like usual). We met Joel, a friendly, knowledgeable sales professional. We could not have been more impressed. Instead of driving off the lot in a used vehicle, we bought a brand new SUV. We told him our needs, likes, and dislikes and he found the perfect solution. He kept in mind our budget the entire time. This wasn't just a good sales experience, it was great. Joel took the time to offer us a complimentary drink on a 90-degree day, a snack, and tour of the facility. Another thing we were impressed with is that he wasn't so quick to talk numbers, or "if" they could help us. We spent hours (poor Joel) looking at different vehicles. Joel didn't even complain or show rudeness when my wife exhibited her unintended pregnancy hormones. Joel is seriously the poster example of great customer service. Then came time for test drives. Of course, Joel doesn't get paid to babysit, but he kept our daughter entertained while we discussed the vehicles, complete with some Pokemon GO on the test drives. I mean seriously, what sales person cares that much! We finally (7:30 at night) were ready to throw some money down and drive off. Seems how we live in Crestview, we were quite ready to go. Then we began to deal with Rick in finance. Rick said he would love to sign the paperwork and that he would sign and sell the vehicle tonight, but he thought we should wait until morning. We thought this was just a clever sales tactic. We decided to trust him and waited until the morning. He called us and said he got us an interest rate less than half of what we discussed, and pretty close to zero. Really?!?! Of course, we went back to the dealer. When we got there it got even better. The interest rate went down again and we found out we could get a brand new SUV for the same monthly payment as one 4 years old. Joel continued to make us feel important and worked hard to make us feel he was our advocate rather than sales person. It was so refreshing not to hear "I just started and don't have the answer to that" or "here are the keys, let me know if you have questions". Joel had answers to questions we didn't even think to ask. More