Hodges Mazda

They did NOT COMPENSATE ME. for a loss of my Mazda for 3 weeks while I paid my monthly car payment. They messed up my car with a faulty oil filter. I refused to accept back the for a loss of my Mazda for 3 weeks while I paid my monthly car payment. They messed up my car with a faulty oil filter. I refused to accept back the car but was forced to replace it from a 2023 to a 2024; from 0% financing to 3.9% More

Hodges Mazda was FANTASTIC! !! Andrea was very friendly and very knowledgeable about everything! Would 10/10 reccomend! !! Andrea was very friendly and very knowledgeable about everything! Would 10/10 reccomend! More

The overall service department experience was great! All the service department personnel was courteous, professional, very timely and thorough. I was very pleased with my experience/ interaction with t All the service department personnel was courteous, professional, very timely and thorough. I was very pleased with my experience/ interaction with the Service department. I emphasize the service department because I can not say the same for the Young lady at the front desk of the dealership and unfortunately all the associates within your building represent your company as a whole. My service experience was over all pleasant and luckily it was pretty quick. I just really recommend your company pay some close attention at the associates in the front house of the business. This particular person was unfortunately not up to Par, the young lady at the front of the dealership, was not what I would call customer focused. While waiting for my car to be worked on, I went to the front desk to ask her if there was a water fountain in the building as there were no more waters in the cooler, she was on the phone and quickly told me there was no fountain, that she would get me a water bottle. I sat back down and waited, 10, 15, 20 minutes passed she never came back to find me or provide me further information. When I looked her direction she was apparently reading emails and maybe even on her cell (can not say for sure but I didn’t get the impression she was hard at work as her posture was not that of a professional and the first person you see when you walk into it a business) she never bothered to follow up with what she said she was going to do and apparently to have totally forgotten about me. After almost 30 minutes I finally asked a sales rep that had come up for coffee to see if he knew where the waters were, the sales rep apologized and said they had ran out of water bottles the night before and were waiting for some more to come in later in the day, I thanked him and when I asked to confirm there was no water fountain in the building I was told there was absolutely a fountain and he pointed me to where I could locate it. Again, the service experience was a good one and luckily a fast one, but I do not look forward to any longer more time consuming services in my future as this location leaves bit to be desired. Your dealership was NOT my first choice for my car purchase but unfortunately Tom Bush Mazda didn’t have the vehicle color my daughter wanted at the time and that is how we ended up here, I do believe your dealership sales department was good when we bought the car and your service department is good and efficient, but like mentioned before the company is a whole and unfortunately your waiting area, its amenities and the people I have encounter this far in this visit have left it a bit to be desired. More

The gentleman who waited on me was professional. However, this is the second time that my car wasn't 'vacuumed' This is becoming something I think I must accept as the individual obviously does However, this is the second time that my car wasn't 'vacuumed' This is becoming something I think I must accept as the individual obviously doesn't care about 'customer service ' More

They got me in and out in an hour which I appreciated because I'm a busy woman. because I'm a busy woman. More

Very efficient operation, one that I have not experienced in years. Keep up the good hard work. in years. Keep up the good hard work. More

I appreciated the timelines of the scheduled repair and the comfort of the waiting area the comfort of the waiting area More

Chief was excellent and did an amazing job of addressing all of my concerns with getting a new car! The dealership was awesome, everybody was very kind and informative. all of my concerns with getting a new car! The dealership was awesome, everybody was very kind and informative. More

In the end it seems like everything was good, but frustrating due to the unexpected delay, taking hours longer than originally planned, which made me rearrange my personal plans for the day. I start frustrating due to the unexpected delay, taking hours longer than originally planned, which made me rearrange my personal plans for the day. I started out waiting, then because of delays had to get a ride. The staff that I interacted was great. Much more concerning was that a staff member was injured during the installation. More

Unwilling to give any benefits when my car was damage from their oil change at Hodges from their oil change at Hodges More