Hoffman Lexus

Don took so much time to patiently describe all the features of our new car. Hoffman should appreciate a salesman such as Don on their staff. This is the 3rd car I have bought from Don in 7 years.... features of our new car. Hoffman should appreciate a salesman such as Don on their staff. This is the 3rd car I have bought from Don in 7 years......He deserves all 5's for a rating. More

I believe that this is the 11th car I've puchase from Hoffman. Always a pleasure to deal with the staff. Quite open and honest... Great at setting expectations and fulfilling them.. Never disappointed Hoffman. Always a pleasure to deal with the staff. Quite open and honest... Great at setting expectations and fulfilling them.. Never disappointed.. More

We are very pleased with the service received from Hoffman Lexus and especially Tom Ryan. He was very helpful and answered all our questions. His knowledge was very extensive. We would recommen Hoffman Lexus and especially Tom Ryan. He was very helpful and answered all our questions. His knowledge was very extensive. We would recommend this dealership to all of our friends. More

On saturday I got my second lease with Hoffman Lexus, I really like working with the same sales representative, Tom Ryan is one of the best doing his job, I won´t change this guy or this dealership for any really like working with the same sales representative, Tom Ryan is one of the best doing his job, I won´t change this guy or this dealership for anything. ;) More

Tom Ryan must be one of this Hoffman Dealer's leading Sales Representatives. We have just taken delivery of a 2011 Lexus 305. We received truly outstanding service from this knowledgable, affable and m Sales Representatives. We have just taken delivery of a 2011 Lexus 305. We received truly outstanding service from this knowledgable, affable and most helpful sales rep. A great addition to the Hoffman Auto Group.a More

We live in Massachusetts and 7 years ago decided to buy Lexus from Bill Jones at Hoffman because their price, service and attention were unsurpassed. This feeling has only been amplified by the 7 years of Lexus from Bill Jones at Hoffman because their price, service and attention were unsurpassed. This feeling has only been amplified by the 7 years of EXCELLENT service we received from Bob Dinapoli in Hoffman's service dept. So naturally when it came time to trade in our lexus, we came right back to Hoffman and Bill was fantastic! The deal was exceptional in all ways! We are thrilled with the car, and the entire sales process!! We hope to always be Hoffman customers! More

I went in not looking to buy a Lexus and because of the great service, ended up driving one home that day. I had two small children with me for hours and the staff catered to not only me but my whole famil great service, ended up driving one home that day. I had two small children with me for hours and the staff catered to not only me but my whole family. In the end I bought the car I did not because of the vehicle, but rather the people. We searched for months and found it almost impossible to get honest answers and respect elsewhere. Ryan and the whole team were very accommodating and in the end we were also happy with the car and price. Something that is very refreshing when taking on the daunting task of car shopping. I would recommend Lexus and Hoffman and Ryan particularly to anyone. More

Having dealt with Tom Ryan previously, I convinced my husband to change from being a Mercedes man for many years to join the Lexus family. As in the past, Tom made everything so easy. He assisted us in m husband to change from being a Mercedes man for many years to join the Lexus family. As in the past, Tom made everything so easy. He assisted us in many ways in getting the registration done and changing over the old car to our son in MA and taking care of all the paper work for that. Because of his commitment to his customers we will continue to do business with him. Also my overall experiences at Hoffman have been superior. They make it easy! More

Hoffman Lexus is the place to go! I was looking for a 2010 RX 350 with low miles and a specific color combination that is hard to find. I searched Lexus dealerships using a 200 mile radius of Saratoga S 2010 RX 350 with low miles and a specific color combination that is hard to find. I searched Lexus dealerships using a 200 mile radius of Saratoga Springs. I found the vehicle I was looking for and immediately called Hoffman Lexus. I was fortunate that I was able to speak to Tom Ryan. Tom answered my questions and made me feel confident that the 120 mile trip would be worth it as he believed this was the car that I have been looking for. The next morning I made the drive from Saratoga to East Hartford. The vehicle was everything Tom had said it was and in some ways even better. Tom and I were able to make a deal. I knew it would be about 6 days before I could come back to get the car. During that time Tom and I talked frequently about the status as well as me asking to have some additional items done. Tom made everything fall in place. He even came in on his day off to make sure my bank received a document that was needed. Today I came after work to pick up my new vehicle. The vehicle looked like it just rolled off the assembly line. Tom took his time to make sure I understood how to work the many options the car had. He even helped me customize some of the settings. And if that wasn't enough, Tom helped me find a Hotel as I intended to stay the night and go back the early in the morning. And did I mention that Tom even introduced me to Mr. Hoffman the owner of the dealership. Hoffman Lexus is an excellent dealership and to have a stellar employee such as Tom Ryan as my salesman made this purchase a pleasurable experience. My advice to anyone looking for a Lexus vehicle, go to Hoffman Lexus in East Hartford, you’ll be glad you made the trip! More

Mr. Tracey took the time and effort to research my issue associated with the driver's seat of my Lexus RX350 beyound my expectations. First of all, he reviewed (with me present) several used cars to esta associated with the driver's seat of my Lexus RX350 beyound my expectations. First of all, he reviewed (with me present) several used cars to establish if this was a "normal wear" situation or a factory defect. Once that was determined, he ordered a replacement part on a Friday and I was called on Monday that they received the part and were ready to replace the original seat cover! Upon arriving at the dealership, I was once again greeted by Craig Tracey who was extemely professional, understanding and patient with my problem and could not stop from apologizing for this factory defect - he was incredibly sincere. Lastly, I want you to know that I have never received this kind of treatment from any other car dealership(s) or even from my local repair shop in the past - Hoffman Lexus should be pround to have an employee like Craig Tracey representing them on a daily basis. Geoff Weiner More