Hollywood Chrysler Jeep

This location is convenient but barely adequate service-wise. All the people standing around and not one of them greets you. They will all let you wander around looking like an idiot without saying service-wise. All the people standing around and not one of them greets you. They will all let you wander around looking like an idiot without saying a word. Even when you have an appointment. There should be someone dedicated to guiding guests to their service writer or letting them know how long the wait will be.. When I have a discount, I get the run around from the service writer to the express lane to the cashier and back. Literally. And more than once. This last experience, my service writer proudly reminded me that he was a paper pusher and not a mechanic. I hate that cannot expect him to act in my interest and apply my extended warranty but I have to get my husband involved to “gently remind” them that I have an expensive warranty that should cover most of the service. It’s intentionally humiliating. Although it should be more embarrassing that half the techs there can’t drive my stick shift. And they had my car for 3 days to replace the batteries! I was texting my service writer while I was on hold with him for updates. I was on hold so long I got hung up on, twice! This dealership is about two miles from my house. So 2 stars for that. More

This is my second purchase from Hollywood Jeep. This one was even smoother than the 1st. The sales people, managers and finance people are a pleasure to deal with. The service center has been total This one was even smoother than the 1st. The sales people, managers and finance people are a pleasure to deal with. The service center has been totally restaffed and it was a 100% improvement. The service writers and the managers are top-shelf. The parts department assisted me is getting the necessary parts to install my winch and tow bars over night. If you had any unacceptable dealings with these people in the past I would tell you "THERE HAVE BEEN CHANGES GIVE THEM ANOTHER TRY" More

The people here are great . The salesman are welcoming and great at what they do. Wouldn’t get my Jeep products anywhere else The salesman are welcoming and great at what they do. Wouldn’t get my Jeep products anywhere else More

Dealership is great, with great employees. Unfortunately it took 3.5 hours for a oil change. Unfortunately it took 3.5 hours for a oil change. More

Took my car in to have bumper, fog light repaired after road debris damaged bumper, good customer svc, quality job road debris damaged bumper, good customer svc, quality job More

The oil life has not been reset and I cannot work out how to do it, causing me to bring my car back to do it, causing me to bring my car back More

Excellent service received from Sergio Vera and Richard Vargas, 100% recommended. There were very professional and helpr Vargas, 100% recommended. There were very professional and helpr More

Joey was great from the beginning. Was very attentive and answered my calls in time. Was very attentive and answered my calls in time. More

Great service by Helen Macusky at the service department and Brandon at the Oil change area. and Brandon at the Oil change area. More

Trying to sell my son a car instead of fixing it. Not very helpful. Should have been more helpful Not very helpful. Should have been more helpful More