Hollywood Chrysler Jeep

car got towed in on Monday afternoon, they made appt for Tues 10:20 am, didn't hear back until wed evening, just needed a battery. Was never contacted Thurs about when it would be ready and called several n Tues 10:20 am, didn't hear back until wed evening, just needed a battery. Was never contacted Thurs about when it would be ready and called several numbers, talked to several different people, left messages and text and no one got back to me to tell me when or if my car was even being worked on. Finally, after leaving another message on Friday ( !!! ) I got a call back that my car had been ready since Thursday afternoon. A Battery !!!! Four days !!! They are experiencing three people gone, so one person to handle everyone, they should have had at least someone to make update phone calls & do nothing else at least. I'm stuck because that's where my warranty says to go. Two years ago, went through 16 days of waiting because they "forgot to order the part" and kept telling me they were waiting for it to come in, they finally noticed, never even ordered. So if you've had good service, then truly, you are blessed . Not Bruno's fault for all the problems, too short of staff, he needs assistance and assistants ! More

My car went in for service and have to schedule appointment to go back for same issue along with another appointment to go back for same issue along with another More

Two Recall completed in reasonable time. No loaner available for factory recall. Will book oil change when due No loaner available for factory recall. Will book oil change when due More

Friendly, quick service. Was able to have oil and tires rotated with a short wait time. Was able to have oil and tires rotated with a short wait time. More

Outstanding salesman. Very efficient process and met my needs perfectly. Look forward to business again one day. Very efficient process and met my needs perfectly. Look forward to business again one day. More

Terrible and untrustworthy. They worked on my vehicle they damaged it and fix it without disclosing that information to me. They worked on my vehicle they damaged it and fix it without disclosing that information to me. More

The mechanic was very helpful profissional and nice. Caylie very helpful Payment person very nice and helpful. Caylie very helpful Payment person very nice and helpful. More

had an absolutely amazing experience working with Claude! From the moment we connected, he was attentive, patient, and incredibly knowledgeable. He took the time to answer all my questions, never made me fee From the moment we connected, he was attentive, patient, and incredibly knowledgeable. He took the time to answer all my questions, never made me feel pressured, and truly went above and beyond to make the entire process smooth and stress-free. Claude’s professionalism, honesty, and warm personality made all the difference. He kept me updated every step of the way, respected my time, and genuinely cared about helping me find purchase the one car that I laid eyes on! If you’re looking for someone who delivers exceptional customer service and treats you like family, ask for Claude. He’s a true asset to the dealership, and I’m so grateful for his help. Highly recommend! More

Went for regular service, it was great as usual and all works completed in a timely manner works completed in a timely manner More

2 hours for an oil change is ridiculous. I won’t be back. That’s just crazy and a massive waste of my time I won’t be back. That’s just crazy and a massive waste of my time More