Hollywood Chrysler Jeep - Service Center

Very good service indeed Jordan was excellent in communicating with me everything needing to be done and was professional and quite courteous communicating with me everything needing to be done and was professional and quite courteous More

I was lied to about my rep being in communication with my warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting warranty company for a several weeks. I was told I didn’t need to worry about my rental that it was included in my package while my jeep was getting worked. I was never told I would have to pay out of pocket. Now I’m getting a bill for $3k. I was extremely patient with my rep because I was not aware I would end up paying for the rental. My jeep took over 4 months to get repaired. Had I known I would never have taken that rental. I tried talking to management and no one would listen. Trey would ignore my calls or texts. When I picked up the jeep it was completely covered in grease. outside and inside the car. I had huge stains in the seats. No covers were used. Mo gloves were used. They charge for gloves and towels and don’t use them. I still have the 4x4 issue I had since the beginning, my car shakes a lot now and the dan is extremely loud. I spend $10k replacing an engine even though it was getting serviced and was told it was not so would not be getting covered under warranty. I can deal with that but not being taken advantage with everything else. Enterprise rental management told me there were several customers that have huge bills and were told their rental were covered. More

The service was amazing and I am satisfied with the result that has been provided. result that has been provided. More

My visit to the dealership went exceptionally well. The customer service was outstanding—everyone was polite and courteous. The service for my vehicle was handled with the utmost urgency, and I was gre The customer service was outstanding—everyone was polite and courteous. The service for my vehicle was handled with the utmost urgency, and I was greeted with a warm smile. More