Hollywood Chrysler Jeep - Service Center

I had a horrible experience with their quick service on Saturday. I had an appointment for 8.:00 am. Just needed a new tire put on where the spare is. I have hazard insurance. I sat there 3 hours only Saturday. I had an appointment for 8.:00 am. Just needed a new tire put on where the spare is. I have hazard insurance. I sat there 3 hours only to find, they did not have my tire there in stock. They told me to leave my old tire and rim there. God forbid another flat that I’m 70 and don’t get off work until 10:00 pm. What kind of a dealership doesn’t have stock tires? Do I have to use another dealership for service that has tires on site? Plus I had an appointment and they took care of everyone who came after me. I was told that they had to get the okay that I had insurance on the tire. That’s great, but I told her when I got there that I had hazard insurance. She should have checked that right away instead of waiting almost 3 hours to check and blaming the delay on the insurance check. The damaged tire was on where the spare normally goes. They didn’t have to put it on a lift. I don’t like what I saw and I’ve never seen a service department so disorganized. They looked at my tire only after I complained to Mike in service. I’m very disappointed and I’ve only had my Jeep a few weeks. More

I had ha positive experience. I had to get a full set of tires and balance. I came the month before for a oil change, and the shop manager told me I needed all new tires, and that I had to get a full set of tires and balance. I came the month before for a oil change, and the shop manager told me I needed all new tires, and that they would be going on sale in April. I came in , they had to order the size tire for my car, and they was installed the next day. More

I had an absolutely terrible experience with this dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or prov dealership's service department. Neyma, the person assigned to help me, displayed extremely poor customer service. She failed to answer calls or provide timely updates on the status of my car. After I left my car ( I drove the car and started fine), she messaged me a few hours later stating that my car's starter was blown and quoted $2,000 for the repair. It then took 24 hours of trying to reach her before I could approve the repair. When I asked for an estimated completion time, Neyma never provided one. After multiple calls, she finally messaged me to say the car was ready, claiming there were no warning lights on the dashboard. However, when I arrived to pick up the car, the dashboard was lit up with multiple warning lights, and Neyma was not even present. Fortunately, Stacy, another staff member, tried her best to assist me and was much more helpful. I left my car again so they could investigate the dashboard issue, but the follow-up process was exhausting. For the next two days, I repeatedly called to get updates, only to receive no response. Even messages left for Brandon, the manager, were ignored. Ultimately, I decided to take my car to a local mechanic, who discovered that the issue was a simple $17 sensor in the rear, quickly fixing the problem. This experience has completely shattered my trust in this dealership. If you’re considering leaving your car here for service, be prepared for poor communication, unresponsiveness, and prolonged delays. I was even considering purchasing a Jeep, but after this ordeal, I wouldn’t risk ever needing service from this dealership again. Not all dealerships are like this—my husband owns a Honda, and his service experiences have been consistently outstanding. Sadly, this place falls far below that standard. More

Christian Perez is a very well spoken, he’s understanding and professional. He is a great communicator. and professional. He is a great communicator. More