Hollywood Kia - Service Center

I was provided with exemplary service by Kevin Mullins. He was very knowledgeable & helpful. He eased my anxiety & offered affordable solutions that worked for me. He made the process a pleasant one! Tha He was very knowledgeable & helpful. He eased my anxiety & offered affordable solutions that worked for me. He made the process a pleasant one! Thank you Kevin you’re amazing More

Terrible service, can,t find my problem after 6 visits. Answer was “can’t not duplicate the problems Answer was “can’t not duplicate the problems More

It was great Brandon Forrest was the best he went above a d beyond to make sure that I was satisfied. d beyond to make sure that I was satisfied. More

Always get good customer service. And always get the help. I need you when my service advise brian. And always get the help. I need you when my service advise brian. More

I trusted your service team to provide the recommendation my car service and I spent $775 This was the 2nd oil change since my car is under 10k m After Googling it I didn't need any of the services that w my car service and I spent $775 This was the 2nd oil change since my car is under 10k m After Googling it I didn't need any of the services that were pushed on me The only exception was air filter These are mafia tactics and very disappointed that it came from KIA Hollywood A place I used to trust More

I took my car here for an oil change and maintenance on 5/3/25. I waited for almost 2 hours and didn’t get an confirmation of multipoint inspection being complete, but they did try to upsell new filters an 5/3/25. I waited for almost 2 hours and didn’t get an confirmation of multipoint inspection being complete, but they did try to upsell new filters and new wipers, despite me changing the wipers myself a month prior. Within DAYS of this appointment, I tried to honk my horn and it did not sound. I contacted Kevin Mullins, the same advisor as the oil change. He scheduled the appointment I requested for 5/21/25. When I arrived, I was told I had to drop off my car due to not only this safety issue (that is a known issue that Kia has extended the warranty for the Seltos model) but an additional recall that “suddenly appeared since my last appointment” and the part not being in. They paid for a rental for the weekend. I got the video of the multipoint inspection being done this second appointment. When I picked up my car, I noticed there was damage on the driver side rear door and rim. I contacted Kevin who said that he reviewed the photos he took, sees the damage was there before, and thinks I just missed it until after the wash. I had washed my car three days before the appointment, and this damage was not there. The rim damage looks like it happened at the beginning of the month when the tires were rotated. I asked for a copy of the photos from both appointments. He refused to send, advising me to come back in for a 3rd time to meet with a service manager. When I asked for a name or schedule for the manager, Kevin ignored all my subsequent messages. I thought by going through a major dealer I would get top quality service, but it seems as though they are only rushing through appointment based on the oil change, negligent with others property based on the damage and clear indication that something happened when it was in Kia’s possession, and unprofessional as their service advisors are not trained to properly address and escalate obvious issues. I would have expected a manager to reach out to me based on my obvious concerns, but instead I’m being asked to go out my way again to meet with an unnamed manager and get constant surveys asking me to rate my service. More

Best dealership ever! Yitzhakc is incredible and the best to deal with! He's patient and knows his stuff it's always a pleasure being able to work with him, he ensures you Yitzhakc is incredible and the best to deal with! He's patient and knows his stuff it's always a pleasure being able to work with him, he ensures you get everything you need as well as ensuring the process as seamless as possible! More

I never scheduled a service someone at the center is playing games. I tried to call them with no success playing games. I tried to call them with no success More

I appreciate your help and services. The service workers replaced everything I asked for and even more, and I am calm that my car will serve me for many more years. The service workers replaced everything I asked for and even more, and I am calm that my car will serve me for many more years. More

The Service Center had great customer service, nice waiting area, The service representatives were very efficient and professional. Very disappointed that the expensive maintenance contract that I pu waiting area, The service representatives were very efficient and professional. Very disappointed that the expensive maintenance contract that I purchased does not cover a lot of the items that were recommended to be replaced. This was not my understanding when I purchased the care in 2023. KIA needs to do something about this. More