Holm Buick GMC - Service Center

Clint_elliott29 responded

Oil everywhere on the oil pan after service, also front end was not greased. Never will go into salina location again that is part of doing a service. I should know I'm a certified technician over 15 years of experience. Would not recommend anyone going there. Family does lots of business with holms.

Holm Buick GMC responded

Dear Clint_elliott29, We sincerely apologize for the oversight during the recent service on your 2017 Tahoe. We understand your frustration, especially given your extensive experience as a certified technician. It is unacceptable that oil residue was left on the oil pan and that the front end was not properly greased. We deeply regret failing to meet the high standards we set for ourselves, particularly concerning "Industrious" and "Customer Care." Our service manager has provided us with detailed notes regarding your concerns and the steps taken to address them. We acknowledge our technician or and have taken immediate action to prevent future occurrences, including a review of our oil change checklist with the entire team. We are committed to "Professional Growth" and ensuring that every service is performed with meticulous attention to detail. We appreciate you bringing this matter to our attention. While we understand you've already addressed the cleanup and greasing yourself, we want to reiterate our apology and ensure that this does not reflect the typical quality of service at Holm Automotive Center. We value the business your family has given us, and we are disappointed that we did not meet your expectations. Sincerely the Holm Automotive Team of Salina.

Holm Buick GMC responded

jensendenise68, We understand your frustration regarding the issues you've experienced with your vehicle. We sincerely apologize that the problems you encountered were not covered under the standard warranty, and we recognize that this has caused you significant inconvenience. We regret that the outcome was not entirely satisfactory for you. We value your feedback and will use it to improve our communication and ensure that our customers fully understand their warranty options. We are always striving for professional growth and to excel in our customer care. Sincerely the Holm Automotive Team of Salina.

Holm Buick GMC responded

Dear chargerslg, Thank you for your positive feedback! We're delighted to hear that our service team was friendly and efficient in handling your daughter's vehicle. We're also pleased that we were able to address the safety concerns promptly while you waited. Our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, strives to provide excellent "Customer Care" and ensure the safety of our customers. We appreciate your trust in Holm Automotive Center. We are determined to excel in our service and provide the quickest, most efficient service possible. We are always happy to help. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Thank you for your long-standing loyalty and for taking the time to share your positive experience. We're truly grateful that you've consistently received prompt, friendly, and courteous service over the years. We strive to explain any issues clearly and ensure you understand the work being done, reflecting our commitment to "Customer Care" and "Trustworthy" service. We are especially pleased to hear that you have never had an unsatisfactory experience. Maintaining this level of consistency is a testament to our team's dedication and our core value of "Excel." We appreciate your continued trust in Holm Automotive Center. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your kind words! We're delighted to hear that you experienced good people and good service in a timely fashion. We're also glad you're happy that Holm GMC Buick moved to Salina. Providing efficient and friendly service is a top priority for us, and we're committed to upholding our core values of "Customer Care" and "Industrious" work. We appreciate your support and are pleased that you're satisfied with your experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your feedback. We're pleased to hear that you found Derick and our staff to be great. We strive to provide excellent service and a positive experience for all our customers. We apologize that we overlooked resetting your oil change settings. We understand the importance of attention t o detail and will address this with our team to ensure it doesn't happen again. We also acknowledge your concern regarding the cost of repairing the power running board. We appreciate you bringing these points to our attention. We are always striving for "Professional Growth" and to improve our services. We hope to continue serving you in the future. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you for your fantastic feedback and the 5-star ratings across the board! We're thrilled to hear that our team, including Lucas Luchsinger, Derek Duncan, Lance Gentry, and Ethan Hodges, consistently gets your vehicles in and out of the shop quickly and efficiently, with excellent repairs. We strive for transparency in our pricing, maintain high workmanship standards, communicate effectively, and prioritize timely service. We are determined to always provide excellent customer care. We appreciate you taking the time to share your positive experience. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

Greetings Tom, Thank you for your 5-star review! We're delighted we could quickly address your tire issue and alignment needs, especially with your urgent trip to KC. We understand the importance of timely service and are glad Derek Duncan and Jesse Patrick were able to get you back on the road safely. We appreciate your recognition of our service, workmanship, speed, and communication. Sincerely, the Holm Automotive Team of Salina.

Holm Buick GMC responded

We appreciate the opportunity to assist with your truck and apologize the service you received failed to meet your expectations. Thanks for taking time to reflect on your experience and speaking with our Service Manager Lucas Luchsinger to clarify your concerns. We will definitely use the opportunity to coach our team and better set expectations regarding future repairs of this nature. Sincerely, the Holm Automotive Team of Salina

Holm Buick GMC responded

Thank you, Stingray8, for your 4-star review! We're glad to hear that things were great during your visit. We appreciate your encouragement to keep up the good work and your acknowledgment of our team's consistent performance. We will continue to strive for excellence. Sincerely, the Holm Buick GMC Team of Salina.