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Honda Cars of Rock Hill
Rock Hill, SC
809 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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809 Reviews of Honda Cars of Rock Hill
February 21, 2012
This is the second time Ihave been into Honda of Rock Hill to have my car serviced. Also, the second time I have had to wait three hours for an oil change. It is not worth the trouble. The first time I w Hill to have my car serviced. Also, the second time I have had to wait three hours for an oil change. It is not worth the trouble. The first time I went in to have the carpets cleaned and an oil change and only half of the work was completed and had to wait an additional hour. Today's experience was three hours for just an oil change. Watching other customers having tires rotated and full details done leaving in thirty minutes is exuberantly frustrating.Customer service is void in this department at Honda at Rock Hill. I would have much rather paid extra money and gone to pep boys. Horrid experiences each time I come into this place make for a non-returning customer. More
by B_Rock
Employees Worked With
MM
Helpful February 16, 2012
Very nice facility and comfortable waiting. Responsive and friendly personnel. Took car of service question and problem. Very easy to get appointment and work very wekk with perwone to schedule service. and friendly personnel. Took car of service question and problem. Very easy to get appointment and work very wekk with perwone to schedule service. service advisor is very professional. All staff very informative. More
by robert123a
Employees Worked With
colby simpson
February 14, 2012
Mike Easley was an excellent help. We always enjoy doing business with him. I highly recommend working with Mike. Unfortunately I cannot say the same for Judy Gibson. I felt that we were just a number and s business with him. I highly recommend working with Mike. Unfortunately I cannot say the same for Judy Gibson. I felt that we were just a number and she rushed us through the financing process. It has been three business days and we still don't know who our vehicle is financed through. When we asked if she would call the insurance company, she stated she didn't have time for that. I knew it was a simple call to make, so I did so from my cell phone. Another salesman let me use his computer in order to print my insurance cards. I was disappointed with Judy's customer service. More
by jettanout
Employees Worked With
Mike Easley, Judy Gibson, Mike Easley
February 14, 2012
I own a honda primarily for the service I receive from Honda Cars of Rock Hill. I have owned other cars and received very poor car service after the sale. Honda is a great car, but what sells me on the Honda Cars of Rock Hill. I have owned other cars and received very poor car service after the sale. Honda is a great car, but what sells me on the product is the service I receive from Honda cars of Rock Hill..they take care of me and MY CAR!!!! Thank you so much. Bill Griffin 1506 University Drive Lancaster, SC 29720 More
by Bill Griffin
Employees Worked With
Most of all members of the service staff Chris, Connie, etc., Connie Underwood
February 14, 2012
This was my first time buying a car. I was nervous and a little overwhelmed. Justin Westall was very understanding and helpful during the decision making process. He wasn't pushy and just laid out the facts little overwhelmed. Justin Westall was very understanding and helpful during the decision making process. He wasn't pushy and just laid out the facts of what they had to offer, which were very favorable for me. I took the weekend to think it over. I'm still my daddy's little girl so I had to talk it over with him. My dad, who always worries that I'll be taken advantage of, was very pleased with the service I got. I think that speaks volumes since he lives 500 miles away. I had a Honda before, and I must say this Dealership has been the best that I've been to. I plan taking my new car for all services there, even though there is one closer to my house. I am very happy in my new car and the new relationship that I have with Honda of Rock Hill. More
by akeith00
Employees Worked With
Justin Westall
February 13, 2012
Al was great. No pushy attitude like I got from a lot of dealers. Just straight to the point and didnt try to put me in anything I really didnt like just to make a sale. Finance team worked every angle to dealers. Just straight to the point and didnt try to put me in anything I really didnt like just to make a sale. Finance team worked every angle to get me the best deal I feel. Very good job. More
by Mouse51180
Employees Worked With
Al, Al Laporta
February 11, 2012
I own a 2005 Pilot that was purchased new from this dealership. I have always had excellent service and have never taken "Rosie" to another service center. Even though she has 125,000 miles on her, w dealership. I have always had excellent service and have never taken "Rosie" to another service center. Even though she has 125,000 miles on her, we are warmly greeted and treated to the best customer service possible. Today was no different. I had an appointment for a routine oil change, but knew I could need front breaks. I knew this because I my car is inspected each time so I can plan for major work. Michael checked out my car and explained that it was time to fix my breaks. Everything went as planned and I enjoyed my wait in a comfortable waiting room. Today, customer service seems to be a "thing of the past". Please don't change. You have a costomer for life! More
by philw852
Employees Worked With
Michael McConnell
February 09, 2012
I stopped by to see what it would cost to have a "brake lamp" problem fixed. I was surprised that the dealership was able to go ahead and fix the problem right then, since it was 4:30 or after when "brake lamp" problem fixed. I was surprised that the dealership was able to go ahead and fix the problem right then, since it was 4:30 or after when I arrived. It's nice to be able to do that,since my schedule at work is so inconsistent (mostly long hours). Connie is always so helpful. I really like dealing with her and with Chris. Thanks so much for helping me. As a single female, I don't like car issues of any kind. It's good to be able to trust a dealership to not take advantage of me and what I don't know! More
by helmsk
Employees Worked With
Connie, Connie Underwood
February 09, 2012
I often wonder why I come to this service department, every single time I take my car in they miss the boat by far. It's simple. When a customer walks in, make eye contact, say, Good morning, I will be every single time I take my car in they miss the boat by far. It's simple. When a customer walks in, make eye contact, say, Good morning, I will be right with you. I understand being busy, but it is inexcusable to walk into a place of business and no one looks up and there are 5+ desk areas. You get the feeling they are avoiding making eye contact,because then they will actually have to help you. I am a loyal Honda customer and never had this feeling when I lived in another area. I always feel like the pricing or service is not the honest truth. One plus, with my last visit they discounted my part and service, as the diagnostic revealed nothing was wrong. That was nice, but the bigger picture, your service department lacks a nice friendly atmosphere. That is not ok and again makes me wonder, why not go some place else? More
by aburfield
Employees Worked With
Service Department
February 09, 2012
I am rating this dealership as high as you could possibly get. The service was amazing. Not only was it quick, but everyone was extremely friendly and eager to complete the tasks at hand. I do not remember t get. The service was amazing. Not only was it quick, but everyone was extremely friendly and eager to complete the tasks at hand. I do not remember the employee I dealt with, but he was definitely someone with great people skills. I really appreciated the high level service and very grateful to have bought my car from Honda Rock Hill. More
by ScottJr1217
Employees Worked With
Not Sure
