Honda On Grand - Service Center

Staff is friendly and professional. The service department has done a good job serving my vehicle. I like that the website is user friendly. It makes it a convenient way to schedule app The service department has done a good job serving my vehicle. I like that the website is user friendly. It makes it a convenient way to schedule appointments. More

Overall a pleasant experience. Clean facilities, timley services and reasonably priced for what was being completed. Clean facilities, timley services and reasonably priced for what was being completed. More

Staff members are always pleasant and helpful Customer lounge area nice selection of food/drink options lounge area nice selection of food/drink options More

Friendly service, faster than the services I’ve received at McGrath City Honda by far. at McGrath City Honda by far. More

Excellent Honda dealer in Chicago land with good service and technicians Best customer care and facilities and technicians Best customer care and facilities More

Service was fine Coffee was not good Service took 2 1/2 hours All ok hours All ok More

I scheduled an appointment for an oil change and when I arrived I checked in. After I asked John (that’s what his name tag read” if they could check the AC fluid to make sure it would cool my car because i arrived I checked in. After I asked John (that’s what his name tag read” if they could check the AC fluid to make sure it would cool my car because it was not really cooling. He replied rather snarky that I would need to pay $280 to get that checked. I asked if they could just add fluid or coolant and he replied, again with attitude, “sure we may have some laying around” Okay sir… I do not like to post negative reviews, but if I’m paying for a-service, you could at least, be nice. Not sure if I’ll give this place another try. More

I called to make an appointment the day before get there Ivan claims I didn’t have appointment. Waited almost 2 hrs for an oil change and when get the vehicle they didn’t even reset the dash. Ivan claims I didn’t have appointment. Waited almost 2 hrs for an oil change and when get the vehicle they didn’t even reset the dash. More

Overall , I had a good time except for the last time they didn’t write down any recommendations on the summary sheet didn’t write down any recommendations on the summary sheet More

I am loyal Honda customer with 3 Hondas, 2 bought and serviced exclusively at this dealership. Will never return. I returned today and spoke with assistant service manager Dave regarding leaking oil pan serviced exclusively at this dealership. Will never return. I returned today and spoke with assistant service manager Dave regarding leaking oil pan due to mechanic over tightening bolt 3 days ago. Quoted me $1200 to replace oil pan. Said not their problem. Considering filling small claims action against dealership. His response was do what you have to do. Probably spent $85,000 with dealership over years on cars and services. Will probably buy another brand after this experience. More