Honda Universe

Scott Dupont changed how I view car salesmen We'd been looking to buy something for a while now. Scott greeted us outside and as always, I just wanted to take in the cars before getting 'involved We'd been looking to buy something for a while now. Scott greeted us outside and as always, I just wanted to take in the cars before getting 'involved' with someone. Over the next few hours though, Scott proved to be a true advocate for us. He was down to earth, attentive, compassionate, and very patient. Nothing shook him and he was clearly focused on making us happy while still doing his thing. All this while his manager was rude and abusive to him, and eventually to us when we returned with our trade. Scott remained on our side when Nick tried to reneg on the agreed upon value and afterwards, was extremely apologetic and caring throughout the process. A real gentle soul that obviously wasn't just trying to get the sale. We got the vehicle we were looking for with the features that mattered to us and eventually at the right price. Nick did have a say ultimately in that price, but his efforts were neutralized on the back end with his antics. It was Scott Dupont that kept us there or we would have walked out for sure. We walked out with a Honda, so we're happy and would follow Scott anywhere if we ever need a car again, regardless of the dealership that employs him. Thank you for the experience, Mr. Dupont and all the best in the future. Keep that integrity strong - it's rare in this day and age. More

Excellent Service Adviser & Service From the onset of my first telephone call to service to explain what was going on with my car to the complete explanation after my CR-V was checked ou From the onset of my first telephone call to service to explain what was going on with my car to the complete explanation after my CR-V was checked out the service adviser, Tom Scelfo, thoroughly and completely explained everything they checked and the key components that needed immediate attention for safety of my driving and utilizing the vehicle. The Service Adviser is always honest and explains everything while pointing out the importance of immediate service needs on certain problems and those that can wait until the next service. After picking my car back up, I noticed a big difference in the way the car was handling. Driving it home it was handling better and I felt great knowing the brakes and alignment were done to keep me safe while using my CR-V. More

Excellent customer service! My wife and I went to Honda Universe with specific needs and a tight budget. Manager Nick Salerno and sales associate John Lang dedicated their time a My wife and I went to Honda Universe with specific needs and a tight budget. Manager Nick Salerno and sales associate John Lang dedicated their time and focus to narrowing down our search until we found exactly what we wanted at a great price. My advice to anyone in the market for buying or leasing a car is to go into the showroom and speak directly with either of these two gentleman. It seems they can do more for you than advertised if you go talk to them in person. The car, the price, and the customer service all exceeded our expectations. Extremely satisfied, and will definitely recommend to friends. More

Used vehicle buying experience I was looking for a late model used vehicle. I was greeted by Mr. Goldstein who was very knowledgeable on all of the vehicles I was considering and no I was looking for a late model used vehicle. I was greeted by Mr. Goldstein who was very knowledgeable on all of the vehicles I was considering and not once did I feel hassled or uncomfortable during the process. Everything was explained to me in detail and I never felt rushed. Thanks Neil. More

DO NOT SERVICE YOUR CAR THERE! DO NOT SERVICE HERE! THEY ARE BUNCH OF LIAR! DONT JUST TRUST WHATEVER THEY SAY TO REPLACE. Their poor technicians and svc rep intentionally replaced u DO NOT SERVICE HERE! THEY ARE BUNCH OF LIAR! DONT JUST TRUST WHATEVER THEY SAY TO REPLACE. Their poor technicians and svc rep intentionally replaced unnecessary costly parts, which I found out when i took my HONDA PILOT another HONDA dealer. They are just NOT HONEST...TRUST ME!!!! More

Sales rating My saleswomen was lays. She took great care of us, asked us for coffee or water and pull up the car for us unfortunately I was just shopping. Everybod My saleswomen was lays. She took great care of us, asked us for coffee or water and pull up the car for us unfortunately I was just shopping. Everybody go see Lays Rodrigues she’s great. More

Great place to purchase a car Very friendly and knowledgeable. I never felt pressured to purchase a vehicle. Everyone in the dealership was pleasant and answered all my questions a Very friendly and knowledgeable. I never felt pressured to purchase a vehicle. Everyone in the dealership was pleasant and answered all my questions and were familiar with car features. More

Great People Great service, not a long negotiating to get my price. I was very happy with my sales rep Neil Goldstein, he was very knowledgeable about my car and Great service, not a long negotiating to get my price. I was very happy with my sales rep Neil Goldstein, he was very knowledgeable about my car and I was happy with my purchase and experience. More

Great car, great staff. Great purchase with my salesperson Neil Goldstein. Fair value, no hassles or up sales, add-ons. Entire process including finance and paperwork, etc., Great purchase with my salesperson Neil Goldstein. Fair value, no hassles or up sales, add-ons. Entire process including finance and paperwork, etc., was unusually pain free. More

Great experience! I just want to say that I hate buying cars and the whole car buying experience.....so I was really pleasantly surprised when I went to Honda Universe I just want to say that I hate buying cars and the whole car buying experience.....so I was really pleasantly surprised when I went to Honda Universe to buy my daughter a new Honda....my salesman was Neil Goldstein...he helped to make the experience really easy and stress free. He also helped me through the whole process and gave me a very good deal compared other dealerships I had been researching. If you are looking to buy a car, I can recommend Honda Universe and Neil Goldstein, in particular, as salesman. You don't be disappointed! Thank you Neil for your help More