Honda Universe

“ Hooked on Honda Universe “ I looked at a vehicle on line at Honda Universe in Lakewood, NJ. Kaitlyn Kretzmer, the internet sales rep was knowledgeable and easy to talk to and sh I looked at a vehicle on line at Honda Universe in Lakewood, NJ. Kaitlyn Kretzmer, the internet sales rep was knowledgeable and easy to talk to and she asked me to come in and take a test drive. I went into Honda with less than perfect credit and did not expect to be leaving with a vehicle. The sales manager Nick Salerno told me not to worry, his team would do everything they could to get me approved. He spoke the truth. Nick was so nice and kept checking on the progress of my deal. My salesman Danny Patel was great. He was attentive and made me feel like I was the only customer there. He made me comfortable during the entire process. Cynthia Cubero , the finance manager is the best. She went out of her way to get me the best deal possible. I signed the loan papers and thought everything was done and she called me the next day and said she had found a better deal. You don’t find that kind of dedication everywhere. Every person that I came in contact with at Honda Universe in Lakewood was professional, knowledgeable and most of all kind. They are just absolutely a great bunch of people. When it is time for me to purchase another car I wouldn’t go anywhere else. More

Great Service Brian was great! Looking for a car for me and my husband, he got us in and out and in the car we wanted. We love the new Clarity plug in, drives amazi Brian was great! Looking for a car for me and my husband, he got us in and out and in the car we wanted. We love the new Clarity plug in, drives amazing and great tax incentive. Thanks Brian, and thanks Honda Universe. More

Salesman was great.... Everything else not so much My dealing with Honda Universe was just average. Michael Lacerda, the salesman was great. He was very informative about the features of the car and My dealing with Honda Universe was just average. Michael Lacerda, the salesman was great. He was very informative about the features of the car and was not pushy at all. He gave my husband and I plenty of time to talk alone while negotiating the price of the car. Once we decided to purchase the car, that's where the service went down from there. The car was not cleaned very well at all. It obviously had been sitting for awhile and had collected pine needles and pollen all over it. There were still pine needles under the wipers when I drove it off the lot. In addition, there was pollen in many crevices. Also, there was still protective plastic covering somethings inside of the car. Michael told me he would have it cleaned again for me when I came back for my registration and the plates. I came back to get my registration and plates and was informed by the cashier that I owed $25.00 for the MV transaction. I told her we already paid and it was on my contract. I saw that the price on our contract for the MV transaction was lower than the price on my registration but not $25.00. Where did they come up with the $25.00? We paid the difference and left. Not ONCE did any manager come over and shake our hands and congratulate us on purchasing a new car. Also, car had been cleaned a little better but there was still pollen on it. More

It was a wonderful day at Honda Universe My day with Honda Universe was a great day as always. All staff are very professional in what they do. It's a family oriented company and I feel co My day with Honda Universe was a great day as always. All staff are very professional in what they do. It's a family oriented company and I feel comfortable every time I come to visit. It was a pleasure to meet with Michael Lacerda, very friendly, courteous, made us very comfortable and very informative. He's an exceptional employee and a big asset to your company. Thank you, Michael Lacerda and keep up the good work. More

Go to Mike at Honda Universe! Mike was super helpful and worked with me to get me into the car I wanted within my budget. He is patient, determined, and friendly...he made the car Mike was super helpful and worked with me to get me into the car I wanted within my budget. He is patient, determined, and friendly...he made the car leasing experience pleasant and easier than expected! More

Excellant service, Great buying experience. very happy with the entire Team, at Honda, Neil the sales person was helpful very good service . I am very happy with new car and Honda sales and ser very happy with the entire Team, at Honda, Neil the sales person was helpful very good service . I am very happy with new car and Honda sales and service. More

Christina was amazing! Buying a car can be a very daunting experience, but Christina made me feel comfortable the entire way. She would not rest until I found something that Buying a car can be a very daunting experience, but Christina made me feel comfortable the entire way. She would not rest until I found something that I was 100% comfortable in and a price that I was a 100% comfortable with. I'm very thankful for her kindness and her ability to set me a tease even a missed a very stressful process. Even after I bought the car, she continued to follow up with me to make sure that I was still very happy. Thank you so much! More

Great Customer Service My Salesman Gerold was new to the industry but he was very helpful and kind. Gerold's manager Mike was very nice to work with. By the end of the nigh My Salesman Gerold was new to the industry but he was very helpful and kind. Gerold's manager Mike was very nice to work with. By the end of the night I had a hand full of very helpful Salesmen helping to finish up the paperwork and send me on my way. The young lady I worked with in the Finance Department was excellent. Thanks to everyone that helped out that evening. I will highly recommend you all to everyone looking for a new or used vehicle. More

Great buying experience If your looking to buy a new or used car then Honda Universe in Lakewood is the place to go plain & simple. These people are off the charts!!!! I wil If your looking to buy a new or used car then Honda Universe in Lakewood is the place to go plain & simple. These people are off the charts!!!! I will NEVER go anywhere else to buy a car. The Honda Car reputation speaks for itself but you want to feel comfortable when you make your purchase & trust me these people know what Customer Relations is all about!! Mike Lacerda was are salesman & if you can request him. The guy is a genuine person. No pressure, no hassle just a good guy. I’ve been to the other dealerships in the Ocean County area & they don’t come close to Honda Universe to making your car buying experience a PLEASURE!!!! Go to Honda Universe for your next car you won’t be disappointed. Great product... Great people! More

One and done!!! I needed a sales vehicle for my fleet and Christina didn’t disappoint. Very pleased with her professionalism and honesty. I plan on expanding the flee I needed a sales vehicle for my fleet and Christina didn’t disappoint. Very pleased with her professionalism and honesty. I plan on expanding the fleet in the near future and she’ll be the first person I go to. Highly recommend! More