Back

Honda Universe

Lakewood Township, NJ

4.8
1,855 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
Contact Dealership

1085 Ocean Ave

Lakewood Township, NJ

08701

Directions

By Type

Showing 1,855 reviews

January 19, 2016

Great experience! I had a great experience at the Honda Universe on route 88 when I bought my 2014 Honda Accord. From the very start I was greeted by Karlos who was a More

by first_life
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karlos Merrick
Jan 20, 2016 -

Honda Universe responded

Thank you for your generous feedback! We are happy to hear you had such a great experience with exceptional service by our salesperson Karlos Merrick.

January 06, 2016

Michael Lacerda best salesperson I ever worked with We couldn't be more pleased with our experience. Mike went out of his way to please us with great customer service and we were comfortable with our p More

by newcarmaureen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Lacerda, Patrick Piro
Jan 06, 2016 -

Honda Universe responded

We are so glad to hear you were pleased with your experience and that Mike was able to help you out and accommodate your needs! Congratulations and thank you so much for the kind words from your friends at Honda Universe!

December 23, 2015

Best Experience!! We couldn't have asked for a better experience. An easy and relaxed atmosphere. Wouldn't go anywhere else!! John listened to what we needed and he del More

by buzzard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Migagliotta
Dec 23, 2015 -

Honda Universe responded

Thank you so much for an amazing review! We are glad to hear you had an easy and relaxed experience! Congratulations from your friends at Honda Universe!

December 01, 2015

Satisfied Customer Anibal was very helpful and understood everything that I wanted. I couldn't have had a better experience at a car dealership. Anibal made sure I was c More

by mjd123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anibal Guzman Aquino, Don Migagliotta
Dec 02, 2015 -

Honda Universe responded

We are so happy to hear you had such a great experience! Thank you so much for your feedback and for the perfect review! Congratulations and enjoy for new Honda from your friends at Honda Universe!

November 28, 2015

Excellent customer service! This is our second car purchase from Honda universe and we are just as pleased with the service we received as last time. The customer service, honest More

by Dee123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle crawley, John Mclaughlin
Nov 30, 2015 -

Honda Universe responded

Thank you so much for your review! This truly means a lot to us! We strive to make all of our customers experience as easy and honest as possible! Enjoy your new vehicle!

November 20, 2015

Very happy customer I was very pleased with the service and my salesperson. Izabela did a great job helping me. She wasn't pushy and she made sure to find the car that wo More

by Lisa1956
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Izabela Frattaroli
Nov 21, 2015 -

Honda Universe responded

Thank you so much for such an amazing review! We are so glad you had such a wonderful experience with our dealership and Izabela! Congratulations and enjoy your new Honda Civic!

November 08, 2015

Old School Service Our salesperson understood we had a budget, a timetable, and certain specifications that had to be considered. Don couldn't have been more accommodati More

by JFS, NJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Migagliotta
Nov 09, 2015 -

Honda Universe responded

We are so happy to hear you had such a great experience with Don! If you need anything please feel free to reach out to us at any time! Congratulations and enjoy your new vehicle!

September 24, 2015

Had me drive 2 hours for a fake price I made a deal over the phone for one of their used vehicles. It was priced at 22,300... I said I would purchase it for 21,000... I came in and they we More

by Ryonodneal@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg Levine
Oct 08, 2015 -

Honda Universe responded

We are truly sorry we were not able to come to terms over the purchase price of the vehicle. We are also sorry you feel that way about our management. We have been going through multiple changes to try to better our reputation and image. We work very hard to try and please all of our customers and we apologize we could not come to an agreement over this vehicle.

September 08, 2015

Don't treat everyone with respect and professional Sadly they don't look at everyone equal a possible buyer..My son 21 years old going looking for help and questions. Salesman hands him off to another More

by dmmac55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wouldn't recommend any
Sep 08, 2015 -

Honda Universe responded

We appreciate your feedback, and we are very sorry your son had a bad experience. If there is anything we can do to change your opinion of us please give us a call at 732-370-9700 ext. 4150 and please let us know the salesmen that your son dealt with so we can address the situation. Customer Satisfaction is the most important aspect of our business and we take all these allegations in higher priority.

Oct 07, 2015 -

dmmac55 responded

Sadly there not a thing you can do..its to late he has a car and enjoying it...And will not give a name because training is your job and respect should be given to anyone entering your building..old saying never judge a book by its cover...

September 06, 2015

Excellent !! Excellent service all around.....Their customer service was top notch....Our salesman got us into the car we wanted and the finance department got us More

by ssmith732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Levine
...
149
...