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Honda Universe - Service Center

Lakewood, NJ

4.9
175 Reviews

175 Reviews of Honda Universe - Service Center

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September 01, 2021

Today I took my new ( used) car in for service. I was lied to about what was wrong with my back up camera then was told that I need a new tire I went to another dealership and the camera was broken and More

by jcalvitti
Recommend Dealer
No
Employees Worked With
Greg was terrible in sales and the service manager won’t even call back
Sep 02, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your feedback. We apologize that you had this experience with us. Here at Honda Universe, our customer's satisfaction is our top priority. Please give John McGraw a call at (732) 370-9700 x4109 to discuss further. Thank you.

September 01, 2021

When you hear the words professional, great, awesome, and the best experience when buying or servicing a car, the person who’s name that is always mentioned is John McGraw. Mr. McGraw makes the car buying/se More

by jmmilon
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Honda Universe responded

Thank you for your feedback. We're so glad to know that John McGraw was very professional and you're pleased with everything. Thanks so much for sharing your kind remarks, and we'll look forward to helping you again with any future needs.

August 31, 2021

It was time to service my Honda and I brought it in with some questions and Jessica in Service was very knowledgeable and John made sure everything was completed above and beyond our expectations! Thank you More

by dianec
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Honda Universe responded

It's great to hear that Jessica and John were so helpful, and they went above and beyond your expectations! We're very glad to know that you're pleased with everything.

August 31, 2021

Excellent service as always! The service staff is incredibly friendly, knowledgeable and helpful. Also stopped in to see John McGraw and talk about our upcoming new car purchase. We wouldn't go any More

by TFPetersen
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Umoru
Sep 01, 2021 -

Honda Universe responded

Thanks for telling us that John McGraw was very helpful with your new car purchase. We're glad to know that you received excellent service, and you appreciate our incredibly friendly and knowledgeable team.

August 03, 2021

I can’t remember the name of the woman who was running the service desk. Maybe Lisa? Not sure. Anyway she did a great job checking me in and out, and showed me the way to the service lounge. As for servic More

by MAUREEN19576
Recommend Dealer
Yes
Employees Worked With
The woman at the service desk. Not sure of name.
Aug 04, 2021 -

Honda Universe responded

It's great to hear that Lisa and our team were very helpful with your service visit. Thanks for your kind remarks and we'll look forward to helping you again with any future needs.

May 25, 2021

Very great service. Helped me out through the whole process of getting my car to be mine. Everyone was also super nice and supportive. Thank you More

by TEDDYMELCHIONDA
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul Dugan
May 27, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with positive feedback on your recent service experience.

May 02, 2021

Service was very good Lisa B was great so friendly and knowledgeable also a manger named Nick was very helpful I met another manager his name was John M c Gruff he seemed very nice also I thought he was s More

by NICKSALERNO831
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
May 04, 2021 -

Honda Universe responded

Thank you for taking the time to provide us with your positive feedback on your recent experience with us!

April 29, 2021

its a pleasure to always feel welcome and secure when servicing at Honda universe. Their service advisers are always nice and pleasant to work with. More

by ABESCHWARTZ115
Recommend Dealer
Yes
Employees Worked With
Lisa Berritta
Apr 29, 2021 -

Honda Universe responded

Thank you for providing us with your great feedback on your recent visit with us!

April 22, 2021

I was very happy with my recent service visit. The service associate was very considerate and friendly. She also took the time to listen to my concerns carefully. More

by LARRY
Recommend Dealer
Yes
Employees Worked With
Jessica Ramos
Apr 23, 2021 -

Honda Universe responded

Thank you for the positive feedback on your recent service experience.

April 20, 2021

Very satisfied with Debra in service department. She is a asset to the service department. Yes,yes,yes,yes, yes,yes yes yes yes yes More

by FRANROY56
Recommend Dealer
Yes
Employees Worked With
Debra in service
Apr 20, 2021 -

Honda Universe responded

Thank you for the excellent feedback!

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