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Honda Universe - Service Center

Lakewood, NJ

3.8
180 Reviews

180 Reviews of Honda Universe - Service Center

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December 16, 2019

Full brake service Had both front + rear brakes on 2013 Accord EX-l replaced at Honda Universe on 12/11/19. Service Rep Lisa Barritta was excellent very helpful and cus More

by sjc820
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Barritta Service Desk Rep
September 30, 2019

When you want the best.. To whom it may concern, My name is Mary Karinja -McCuen. I have been a Honda owner for the past 22+ years. Let's be honest, they are the best. Upon mo More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom (worked on car today) Jessica Ramos (Service desk)
Oct 02, 2019 -

Honda Universe responded

Hello Mary, thanks for sharing your feedback. It's wonderful to hear that John McGraw was so helpful to you, and Tom and Jessica, in our service department were able to assist you as well. Thanks also for mentioning that you met Wayne too, and you appreciate our staff, and we'll look forward to helping you again!

September 27, 2019

Customer service I was in for service and it was a pleasure from the time i drove into the service drive and met Lisa. She was a pleasure to work with she explained ev More

by Chrissy G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa barritta
Sep 29, 2019 -

Honda Universe responded

Hi Chrissy, thank you for telling us that Lisa was a pleasure to work with, and you appreciated the help you received from John McGraw too. Thanks again and we'll look forward to seeing you again.

September 03, 2019

Customer service excellence Since I first met John with my last Honda Universe vehicle, he has always made sure I was satisfied. Every single time I come into Honda for a service More

by Janell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2019 -

Honda Universe responded

Hi Janell, thanks for the nice review. It's wonderful to know that John has been so helpful to you with your service visits. Thanks for the compliments for him, and we'll look forward to seeing you again!

August 22, 2019

Smooth transaction I had a great experience with the sales team at Honda Universe. Yvette Rivera-coates really worked hard to get me the best deal.She was very knowled More

by Tyler44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2019 -

Honda Universe responded

Thanks for the great review. It's wonderful to know that our team provided you with the best deal, and thanks for all the compliments too.

June 28, 2019

Great service They have a great detailing team. I needed to have the inside of my car cleaned out and they did a wonderful job. Would recommend them and use their s More

by kseymou02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2019 -

Honda Universe responded

It's awesome to hear that our service team did a great job detailing your car! Thanks and we'll look forward to seeing you again!

March 21, 2019

Helped when I needed it, went out of his way John McGraw went out of his way to help me personally when I needed paperwork sent to me. Their dealership helped fix our car and then get the paperwo More

by moepett00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Honda Universe responded

Thank you for the thoughtful five star review. It's wonderful to hear that John McGraw was so helpful and you appreciated his quick action! Thank you for choosing Honda Universe, and we will look forward to helping you again with any future needs.

March 15, 2019

Helped when others would not My Mother leased a car with Causeway Honda. Instead of renewing her lease, she choose to lease a Subaru. Instead of just taking the car back to the Ca More

by Chris
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2019 -

Honda Universe responded

Hello Chris, thanks for your five star review. It's a pleasure to hear that John McGraw was so helpful and accommodating. We enjoy knowing that he was able to go above and beyond to help. Thank you for choosing Honda Universe and we look forward to helping you again with any future needs.

March 01, 2019

Survey John McGraw is an all around fantastic man. Very kind, thoughtful, and definitely goes out of his way to make sure every customer at Honda Universe is More

by Cargirl#724
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Honda Universe responded

Thank you for the thoughtful review. It is wonderful to hear that John was able to provide you with excellent customer service! We enjoy knowing that he was thoughtful and provided you with a great experience. Thank you for choosing Honda Universe.

February 28, 2019

Great Service Brought in my 2013 Honda Insight for service and was very pleased with the service team. They were very helpful with the service needed. They never pu More

by kseymou02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McGraw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harvey Schneider
Feb 28, 2019 -

Honda Universe responded

Thank you for sharing your five-star review with us. It is a pleasure to know that our service team was able to provide you with excellent customer service! Thanks for choosing Honda Universe, and we will look forward to seeing you again.

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